Chapter 9—Product Concepts
17. Management-labor mediation, child care, and college preparation classes are all services that are produced and consumed at the same time. All of these services exhibit the service characteristic of: a. inseparability b. intangibility c. heterogeneity d. perishability e. variability ANS: A PTS: 1 REF: 160 OBJ: 11-2 TYPE: App ................
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