Evaluating Best Practices for Addressing Customer ...
Presented to the Interdisciplinary Studies Program:
Applied Information Management and the Graduate School of the University of Oregon in partial fulfillment of the requirement for the degree of Master of Science
Evaluating Best Practices for Addressing Customer Complaints in Social Media
CAPSTONE REPORT
Stephen W. Kooyman May 2016
University of Oregon Applied Information Management Program
Academic Extension 1277 University of Oregon Eugene, OR 97403-1277 (800) 824-2714
Approved by
________________________________________________________ Dr. Kara McFall
Director, AIM Program
Running head: ADDRESSING CUSTOMER COMPLAINTS IN SOCIAL MEDIA
1
Evaluating Best Practices for Addressing Customer Complaints in Social Media Stephen W. Kooyman
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