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POSITION DESCRIPTIONPOSITION:Volunteer Coordinator DATE: Oct 2019 LOCATION: ArtarmonREPORTS TO: Head of Community EngagementEMPLOYEE’S SIGNATURE: ___________________________________EMPLOYEE NAME: ___________________________________ ROLE OVERVIEWReporting to the Head of Community Engagement, the Volunteer Coordinator manages Variety's volunteer program including recruitment, induction, support, training and development which enables volunteers to add maximum value to Variety and to feel valued and connected. Volunteer contribution is critical to support the work Variety does for kids. This will be achieved by working with internal contacts such as Variety staff and Board and external contacts such as corporate partners, venues, sponsors, kids, families and community organisations.Annual KPI’s for this role will be agreed based on the Strategic Plan, the Annual Community Engagement Plan and the Principal Accountabilities below.PRINCIPAL ACCOUNTABILITIESValues and BehavioursDemonstrate the values of equality, community, action and joy in all interactions internally and externallyFulfil the role in line with the agreed behaviours that deliver on our valuesDemonstrate a passion for helping kids in need and giving kids a fair go.Volunteer ManagementDelivery of Variety's volunteer program including recruitment of volunteers for events and office positionsDevelop and implement a volunteer engagement and recognition program and provide reporting on a regular basisGrow and maintain engagement with core volunteer baseEnsure volunteer opportunities and delivery are integrated in to a Strategic Partnerships StrategyEnsure the Volunteer database is maintained and used appropriatelyDevelop and implement a Volunteer communications planRelationship ManagementTo ensure effective relationship management is maintained at all times by:Working collaboratively with all contacts to ensure their expectations are met and any concerns are addressed in a timely manner to maintain productivityStakeholder engagement with internal and external contacts and internal staff to maintain effective communication at all timesOrganisation, time management and planningPlan, prioritise and organise work and/or resources to achieve agreed objectivesDecide when and how to respond to requests for information or assistanceOrganise meetings and resources as requiredMultitask as requiredCheck own work to ensure accuracy and thoroughnessTeamworkBe supportive and encourage others in the teamHelp to build co-operation by setting an example and showing a flexible responsive and adaptable approach to delivering personal and team tasks and resultsContribute to building team morale as an active participantNetworking and Professional Development Maintain positive relationships with key contactsExchanging information with the teamDevelop a mutual knowledge base and understanding with staff in other departments which can be drawn upon in the futureAttendance/participation at relevant meetings, events and forumsOther accountabilitiesEEO and WH&S – responsible for ensuring compliance with all Equal Employment Opportunity and Workplace Health & Safety requirements and keeping the workplace safe and hazard free at all timesOther reasonable duties as requiredEnsure Variety is promoted in a positive manner at every opportunity.Adheres to Children and Young Persons (Care and Protection) Act 1998 (NSW)BEHAVIOURSCustomer FocusActively seeks to understand what our clients need.Obtains clarity on what is to be delivered.Remains open and responsive to feedback and requests for help.Responds helpfully and positively to clients. Interpersonal SkillsCommunicates clearly and confidently to both internal and external contacts.Expresses ideas clearly in written communication.Actively listens to others and check for understanding.Asks clarifying questions to gain a full understanding of the situation.Manages communication to acceptable timeframes.Accepts constructive feedback from others. Initiating ActionTakes immediate action when a problem arises.Jumps into action without deliberating too much.Decision MakingUses sound judgement and commonsense.Undertakes appropriate investigation.Draws on own experience to make effective decisions.Implements decisions within a reasonable time. Self-LeadershipServes as a personal model and inspires others to commit to the values.Takes what we have to do seriously and consistently meets expectations for quality, service and professionalism.Exceeds commitments to others by frequently delivering work early.Shares knowledge and resources and encourages the same in others. Planning & OrganisingUses simple planning tools appropriately (e.g. to do lists / diaries). Prioritises simple workload issues. Uses plans to manage workload on an on-going basis. Identifies milestones and checkpoints to ensure plans stay on course.Work Standards & ResultsFocuses on the right things by clearly understanding work / task objectives. Plans own use of time to achieve results and meet priorities. Accepts responsibility for quality of work and work outcomes. Strives to achieve high quality results.ESSENTIAL SKILLS and COMPETENCIESPassion for making a difference to Aussie kids and their familiesVolunteer management skills and experienceStrong coordination and organisational skillsExcellent verbal communication and interpersonal skills, including the ability to develop trust and maintain flourishing working relationshipsWorking with Children Check (or ability to obtain)Eligibility to work in AustraliaDESIRABLE SKILLS and COMPETENCIES Previous experience in the support sector and/or not-for profit sectorAbility to work under tight deadlines on high profile and results-oriented tasksAn innovative approach with an ability to identify and act upon opportunitiesAbility to multi task both independently and as part of a teamKnowledge of CRM databases and online research toolsCurrent NSW Drivers licence ................
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