Basic Mediation Training
1
Basic Mediation Training
By Clare Fowler
The
SONAR
Method
5-day,
5-step
Training
Teaches
participants
how
to
Conduct
a
mediation,
draft
mediation
forms,
and
Understand
basic
mediation
principles.
2
Table
of
Contents
Day
1:
Statements ....................................................................................................................6
1.
Form
Review ................................................................................................................................10
2.
Prepare
for
Mediation ..............................................................................................................11
3.
Write
Mediator
Statement ......................................................................................................20
Day
2:
Openings..................................................................................................................... 23
1.
Listening........................................................................................................................................25
2.
Communication
Triangle ......................................................................................................... 27
3.
Reframing .....................................................................................................................................27
Day
3:
Negotiation ................................................................................................................ 34
1.
Negotiation
Agenda ...................................................................................................................34
2.
Negotiation
Note-taking...........................................................................................................34
3.
Negotiation
Tools .......................................................................................................................35
Day
4:
Agreement ................................................................................................................. 41
1.
Identifying
Exits..........................................................................................................................41
2.
Develop
Agreement ...................................................................................................................44
3.
Define
Role ...................................................................................................................................45
Day
5:
Resolution.................................................................................................................. 46
1.
Bring
Resolution.........................................................................................................................46
2.
Mediation
Styles .........................................................................................................................48
3.
Next
Steps .....................................................................................................................................53
3
Schedule
Day
1:
Statements ....................................................................................................................6
8:30:
Set-up......................................................................................................................................... 6
8:45:
Orientation .............................................................................................................................. 6
9:15-9:30:
Break ............................................................................................................................... 9
9:30-10:15:
Schedule
Review .....................................................................................................10
10:15-11:15:
Mediation
Prep......................................................................................................11
11:15-11:20
Break .........................................................................................................................11
11:20-12:
Review
Mediation
Process.......................................................................................11
12-12:45
Lunch ...............................................................................................................................11
12:45-1:
Review
Questions..........................................................................................................11
1-1:15
Conflict
Continuum
and
Conflict
Path ........................................................................11
1:15-2:15:
Develop
Mediator
Statement.................................................................................20
2:15-2:30:
Break/Refine
Statement .........................................................................................21
2:30-3:
Role
Play
3
Mediator
Statement .................................................................................21
3-3:05:
Break....................................................................................................................................21
3:05-3:40:
Ground
Rules ..............................................................................................................21
3:40-3:45:
Break .............................................................................................................................22
3:45-4:30:
Mediator
Statements
Review ................................................................................22
4:30-5:
Day
1
Review .....................................................................................................................22
Day
2:
Openings..................................................................................................................... 23
8:30-8:45:
Opening
Statements .................................................................................................23
8:45-9:05:
Day
2
Job
Ice-Breaker ..............................................................................................23
9:05-9:15:
Personal
Conflict
and
Break ..................................................................................23
9:15-9:40:
Parties'
Opening ........................................................................................................23
9:45-10:
Opening
Role-Play ........................................................................................................23
10-10:30:
Active
Listening ........................................................................................................... 24
10:30-11:
Practice
Active
Listening..........................................................................................25
11-11:05:
Break ..............................................................................................................................25
11:05
?
11:30:
Note-Taking
During
Opening.........................................................................25
11:30-12:
JJ
Role-Play
7
and
Break ........................................................................................... 27
12-12:45
Lunch ...............................................................................................................................27
12:45-1:
Opening/Reframing
Review ...................................................................................... 27
1-2:
Communication ......................................................................................................................27
2-2:15:
Break
and
review
reframing
keys..............................................................................27
2:15-3:
Reframing...........................................................................................................................27
3-3:55:
Large-
Group
Role-Play
8 ..............................................................................................28
3:55-4:
Break....................................................................................................................................33
4-4:30:
Toolbox ...............................................................................................................................33
4:30-5:
Day
2
Review .....................................................................................................................33
Day
3:
Negotiation ................................................................................................................ 34
8:30-9:15:
Review
and
intro
to
Negotiation ..........................................................................34
9:15-10:
Negotiation
Agenda ......................................................................................................34
10-10:15:
Break
and
review
your
personal
conflict.
Write
down
at
least
one
agenda
item. .....................................................................................................................................34
10:15-11:
Negotiation
Note-Taking .......................................................................................... 34
11-11:05:
Break ..............................................................................................................................35
4
11:05-12:
Large-Group
Role-play..............................................................................................35
12-12:45:
Lunch ..............................................................................................................................35
12:45-1:30:
Instructor-led
Role-Play
10 ................................................................................. 35
1:30-2:15:
Negotiation
Tools ......................................................................................................35
2:15-2:25:
Break
and
review
Negotiation
Keys....................................................................36
2:25-4:
Large
Group
Role-Play
11 .............................................................................................36
4-4:10:
Break....................................................................................................................................40
4:10-4:30:
Debrief
Role-Play ......................................................................................................40
4:30-5:
Day
3
Review .....................................................................................................................40
Day
4:
Agreement ................................................................................................................. 41
8:30-9:
Review .................................................................................................................................41
9-9:15:
Vacation
Ice-Breaker......................................................................................................41
9:15-10:
Setting
the
Stage
for
Agreement...............................................................................41
10-10:15:
Break
and
review
Agreement
Keys ......................................................................41
10:15
-11:
Develop
Agreement ..................................................................................................44
11-12:
Agreement
Specifics.........................................................................................................44
12-12:45:
Lunch
(refine
statement
and
note-taking
sheet) ............................................. 44
12:45-1:
Review
SONAR
and
steps ............................................................................................44
1-1:45:
Small
Group
JJ
Role-Play
12 .........................................................................................44
1:45-2:45:
Debrief
Role-Play,
Review
Agreements .............................................................44
2:45-3:
Break....................................................................................................................................44
3-3:30:
Resistance
to
Agreement ..............................................................................................44
3:30-4:30:
Mediator's
Role ..........................................................................................................45
4:30-5:
Day
4
Review .....................................................................................................................45
Day
5:
Resolution.................................................................................................................. 46
8:30-9:15:
Review
and
Ice-Breaker .......................................................................................... 47
9:15-9:45:
Resolution .................................................................................................................... 46
9:45-10:
Break
(review
Dudley
Resolution
Keys) ...............................................................48
10-10:30:
Partner
Role-Play
13 .................................................................................................48
10:30-12:
Mediation
Styles..........................................................................................................48
12-12:45:
Lunch ..............................................................................................................................50
12:45-1:50:
Large-Group
Role-Play
14....................................................................................50
1:50-2:
Break....................................................................................................................................53
2-3:45:
Mediation
Issues/
Questions .......................................................................................53
3:45-4:
Break....................................................................................................................................53
4-4:30:
Congratulations
and
Certificates................................................................................53
4:30-5:
Day
5
Review .....................................................................................................................53
5
SONAR:
A
5--step
mediation
process
for
communicating
with
parties
and
moving
toward
resolution.
Sonar
uses
sound
to
determine
roadblocks,
clear
paths,
and
potential
destinations.
Statement:
A
Mediator's
statement,
covering
confidentiality
and
ground
rules.
Opening:
Parties'
Opening
Statements,
covering
history
and
current
argument.
Negotiation:
Determining
scope
of
mediation,
negotiating,
&
brainstorming
options.
Agreement:
Drafting
the
parties'
mediated
agreement.
Resolution:
Closing
the
mediation
for
all
involved.
Sonar
uses
sound
to
communicate,
send
and
receive
information,
and
understand
the
situation
around
us
(Statement
and
Opening).
Sonar
provides
information
about
of
clear
paths,
potential
roadblocks
to
explore,
and
paints
a
picture
of
potential
destinations
(Negotiation).
Sonar
investigates
undiscovered
objectives
(Agreement
and
Resolution).
................
................
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