Test your telephone etiquette - Office Manager Today

Test your telephone etiquette. Telephone calls are the only contact you have with many people, so make the experience pleasant and efficient. Polish your skills with this test: 1. How quickly should you pick up a ringing phone? 2. What should you say when answering? 3. When is it appropriate to call? 4. How should you place someone on hold and transfer calls? 5. What information should your ... ................
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