Post-occupancy evaluation survey template

[Pages:9]PEOPLE PLACES POST-OCCUPANCY EVALUATION

Post-Occupancy Evaluation

Contents Introduction Part 1: Characteristics of the Library Building Part 2: Performance of the Library Building

Part 3: Public Perceptions of the Library

overview of process, scoresheet for general use a. assessor to complete b. survey of librarians c. survey of maintenance personnel survey of public library users

PEOPLE PLACES POST-OCCUPANCY EVALUATION

Introduction: Post-Occupancy Evaluation

This document is intended to guide librarians through the process of evaluating a new or refurbished library building after its users have moved in. It will also be useful to people planning a new library as it highlights important points for consideration. Like previous Post-Occupancy Evaluations (POE), the questions developed for this POE are based on criteria discussed in People Places. This version expands upon that basic framework by combining feedback from the users of library buildings - the public, the librarians, and the maintenance staff amongst others.

The questions raised in this guide will hopefully encourage a broader discussion of the issues that impact on library building design. For those interested in rating their building, the following table is provided, however it should be stressed that this is by no means a comprehensive nor exhaustive method of evaluating a library.

To do a self-guided evaluation of your library building:

1

Complete the questions on the following pages of the Post-Occupancy Evaluation.

2

Add up the scores on the right hand side of each page for the individual categories.

Note that not every question yields a score. Only the questions followed by a number in brackets needs to be included in the total,

for example, `Excellent (5)' will score 5 points.

3

Enter the scores into the table below for an indication of how well the library building is functioning post-occupancy.

Note

Scores for the Public Library User Survey (Part 3) can derived by conducting a library user survey and then selecting the answers with the highest frequency. For example, if the majority of people surveyed chose `Excellent (5)' for a particular question, then the score will be 5 points. Refer to the State Library of NSW for recommended sample sizes.

Ref.

Post Occupancy Categories

Part 2a Architecture

Part 2a Site

Part 2a Service

Part 2a Environmental

Part 2b Workflow & Productivity

Part 2c Maintenance

Part 3 Public Perceptions

Score

/Total

/15

/27

/73

/41

/30

/34

/39

Evaluation

average high

very high

(0-10)

(11-12) (13-15)

average high

very high

(0-19)

(20-23) (24-27)

average high

very high

(0-54)

(55-63) (64-73)

average high

very high

(0-30)

(31-35) (36-41)

average high

very high

(0-22)

(23-25) (26-30)

average high

very high

(0-25)

(26-29) (30-34)

average high

very high

(0-28)

(29-33) (34-39)

PEOPLE PLACES POST-OCCUPANCY EVALUATION Part 1: Characteristics of the Library Building

Characteristics

Details of Library Address Phone Library Manager Building Owner Architecture Building Professionals

Year of Completion

Internal Spatial Atmosphere

Architect: Builder: Consultants:

Describe: (eg. institutional, civic, living room, cutting edge, retail)

Design Excellence Awards

Procurement Project Background

List: What were the main reasons for upgrading your library?

Organisation Typology Total Project Cost Funding Original Gross Floor Area New Gross Floor Area No. of Floors Dedicated to New Library Projected Catchment Population (specify year) Benchmark Calculations: Service based Benchmark Calculations: Population based Staff Numbers Opening Hours Function Size of Original Collection

Central Stand alone

Branch Joint-use

Regional / District Co-located

Private

Public

Equivalent FTE's: days per week, or

No. of material items:

hours per week

PEOPLE PLACES POST-OCCUPANCY EVALUATION Part 1: Characteristics of the Library Building

Size of New Library Collection

No. of material items:

Special Collections

List:

No. of Public Access Computers with internet access: Wifi Informal Browsing Lounge Area Collection Area (tick if provided)

Reading and Study Areas (tick if provided)

Furniture (tick if provided)

Resource Areas (tick if provided) Staff Areas (tick if provided)

Amenities (tick if provided)

Additional Service Areas (tick if provided)

Yes

No

If yes, limited or universal?

Yes

No

Books and Volumes Periodicals Non-Print Material Virtual and Digital Resources Meeting Areas Study Areas Browsing, Display, Information Carrels Single Study Desks Group Study Desks Lounge Seats Single Seats Catalogues, Photocopiers etc. Vending Machines, Telephones Service Desk Staff Work Area Storage Foyer, Lobby Toilets, Restrooms Plant Equipment, Maintenance Areas, Storage Children's Area Children's Story Telling Area Video/Computer Games Area Young Adult Area Specialist Genre Collection Area, specify: Local and Family History Section Multipurpose, Training, AV Room Bookshop Cafe, Coffee Shop, Refreshments Toy Library Community Services, Banking Stack Storage for Archival Materials, Conservation Mobile Library Services Area Central or Regional Work Area/ Community Offices

Other, specify:

Automated Library Technology

Yes

No

If Yes, what type?

PEOPLE PLACES POST-OCCUPANCY EVALUATION Part 2a: Performance of the Library Building

Performance

Architecture Strong Architectural Presence on Street Internal Spatial Quality / Ambience Architecture Expressive of Local Identity

Site Main Street/Shopping Area Location Site highly visible from Main Street/Shopping Area Clear exterior signage locating the library Transparent facade with high visibility into library Ground Floor and Street Frontage Fully Accessible Site Priority Pedestrian Access Walking distance to public transport less than 500m Access to safe and convenient car parking Accessible for all vehicles Potential for future expansion

Service (observational) Effective circulation spaces preventing congestion Wayfinding inside library Lighting system with adequate intensity and even distribution

Appropriate lighting for each different activity area Appropriate sound levels for each different activity area Acoustic/Speech Privacy Low Background Noise Outlook onto landscape/surrounds Collection signage Shelf signage Fully accessible internal layout Book shelf height under 1600mm for adults Book shelf height 1300-1550mm for children Aisle widths greater than 1500mm Clear view of books on lowest shelf from standing Library furniture specifically for children/youth Dedicated storage for each activity area eg. children's multipurpose rooms, archives, lockers, cleaning

Environmental (observational) Natural Light Natural Ventilation Thermal Comfort (temperature, humidity) Indoor Air Quality Recycling system for paper, glass, plastics etc. Collection of Rainwater Recycling of Greywater / Stormwater Use of Green Energy Sources Energy efficient lighting system, with zoning Energy efficient mechanical systems, with zoning Other ESD initiatives / General Level of Commitment

Excellent (5) Excellent (5) Excellent (5)

Very Good (4) Very Good (4) Very Good (4)

Good (3) Good (3) Good (3)

Fair (2) Fair (2) Fair (2)

Poor (1)

Poor (1)

Poor (1)

Yes (1) Yes (3) Yes (1) Yes (3) Yes (3) Yes (3) Yes (3) Yes (3) Yes (3) Yes (3) Yes (1)

No (0) No (0) No (0) No (0) No (0) No (0) No (0) No (0) No (0) No (0)

No (0)

Excellent (5) Excellent (5) Excellent (5)

Very Good (4) Very Good (4) Very Good (4)

Good (3) Good (3) Good (3)

Fair (2) Fair (2) Fair (2)

Poor (1)

Poor (1)

Poor (1)

Excellent (5) Excellent (5) Excellent (5) Excellent (5) Excellent (5) Excellent (5) Excellent (5) Excellent (5) Yes (3) Yes (3) Yes (3) Yes (3) Yes (3) Yes (3)

Very Good (4) Very Good (4) Very Good (4) Very Good (4) Very Good (4) Very Good (4) Very Good (4) Very Good (4) No (0)

No (0)

No (0)

No (0)

No (0)

No (0)

Good (3) Good (3) Good (3) Good (3) Good (3) Good (3) Good (3) Good (3)

Fair (2) Fair (2) Fair (2) Fair (2) Fair (2) Fair (2) Fair (2) Fair (2)

Poor (1)

Poor (1)

Poor (1)

Poor (1) Poor (1) Poor (1) Poor (1)

Poor (1)

Excellent (5) Excellent (5) Excellent (5) Excellent (5) Yes (3) Yes (3) Yes (1) Yes (3) Yes (3) Yes (3) Excellent (5)

Very Good (4) Very Good (4) Very Good (4) Very Good (4) No (0)

No (0)

No (0) No (0) No (0) No (0) Very Good (4)

Good (3) Good (3) Good (3) Good (3)

Good (3)

Fair (2) Fair (2) Fair (2) Fair (2)

Fair (2)

Poor (1)

Poor (1)

Poor (1)

Poor (1)

Poor (1)

score /15 /27

/73

/41

PEOPLE PLACES POST-OCCUPANCY EVALUATION Part 2b: Survey of Librarians

Librarian Survey

Workflow and Productivity Rate the impact of internal building layout on workflow and productivity

Excellent (5) Very Good (4) Good (3) Fair (2)

Poor (1)

Rate the impact of the building on your morale/ mood

Excellent (5) Very Good (4) Good (3) Fair (2)

Poor (1)

Rate the adequacy of space provisions for required tasks

Excellent (5) Very Good (4) Good (3) Fair (2)

Poor (1)

Rate the flexibility of the building in adapting to different activities eg. small and large groups, noisy and quiet activities etc.

Rate how the building affects your ability to maintain sight lines/supervision across the library

Rate your ability to maintain security in the building

In terms of the building design and planning process what would you do differently next time?

Excellent (5) Very Good (4) Good (3) Fair (2)

Poor (1)

Excellent (5) Very Good (4) Good (3) Fair (2)

Poor (1)

Excellent (5) Very Good (4) Good (3) Fair (2)

Poor (1)

Please specify:

In terms of the building design and planning process what would you be happy to repeat?

Please specify:

score /30

How does the new building improve your ability to provide quality service to your community? (compared with the old library)

Please specify:

What potential changes to the building would allow you to provide even better service to your

community in the future?

Please specify:

PEOPLE PLACES POST-OCCUPANCY EVALUATION Part 2c: Survey of Maintenance Personnel

Maintenance Survey

Maintenance Rate the adequacy of vehicular access to the building for maintenance purposes

Excellent (5) Very Good (4) Good (3) Fair (2)

Poor (1)

Rate the ease of moving large or bulky equipment through the interior

Excellent (5) Very Good (4) Good (3) Fair (2)

Poor (1)

Rate the ease of moving furniture for day-to-day cleaning (vacuuming, wiping down etc.)

Excellent (5) Very Good (4) Good (3) Fair (2)

Poor (1)

Rate the durability of interior fittings and surfaces as a result of normal daily use

Excellent (5) Very Good (4) Good (3) Fair (2)

Poor (1)

Is there adequate storage for maintenance equipment?

Yes (3)

No (0)

Is it easy to access fixtures for maintenance?

Yes (3)

No (0)

score /34

Is it easy to buy spare or replacement parts for the building?

Rate the overall performance of the building in terms of maintenance and servicing

What potential changes to the building would make maintenance and servicing easier in the

future?

Yes (3)

No (0)

Excellent (5) Very Good (4) Good (3) Fair (2)

Poor (1)

Please specify:

PEOPLE PLACES POST-OCCUPANCY EVALUATION Part 3: Survey of Public Library Users

Public Library User Survey

Details Age group

0-12 yrs

13-24 yrs

25-40 yrs

40-64 yrs 65+ yrs

Gender

Male

Female

Occupation

Purpose of Visits How often do you visit the library? How often are your visits unplanned?

Student

Trades & Services

Unemployed Home-based Self-employed Professional Retired

Everyday Always

Once a week Few times a week

Few times Once every

a month

few months

Frequently

Sometimes Rarely

Never

Do you mostly use the library for something specific or just general browsing?

What do you use the library for? (circle all relevant)

Specific

General

Personal

Family

Other, please specify:

Work

Study

Recreation

How often do you use the library to meet friends and socialise?

How often do you use the library for recreation?

Always Always

Frequently

Sometimes Rarely

Never

Frequently

Sometimes Rarely

Never

How often do you use the library to do research, study or work?

Always

Frequently

Sometimes Rarely

Never

Public Perceptions

/39

What do you like about the library building?

Please specify:

What do you dislike about the library building?

Please specify:

Does the architecture of the library building inspire you?

Yes (3)

No (0)

survey continues on next page...

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