Delta State University



RESPONSES TO OUR MOST RECENT (IRP) SATISFACTION SURVEY

What services could the IRP office provide to make your work more effective?

|YOU SAID: |IRP: |

| “Perform course evaluations online. Department secretaries are left |In Spring 2009, the office of IRP took on the duty of typing up all |

|with the job of re-typing comments made by students, and it doesn't |comments for every department. We are pleased to say that we have now |

|get done. Faculty are missing out on valuable feedback that could be |made a transition to an all-online course evaluation process for Fall |

|made instantly (nearly) available.” |2009. |

|“On the online request form, add the ability to attach a file. |Great suggestion; we will work with OIT to see how this can be done. |

|Sometimes I want to provide an example of what I need, so I need to | |

|email the request or hope for the best.” | |

|“Make us more aware about the services that you provide” & “Not sure |Please see this link regarding the services we provide. Additionally, |

|yet what you all do.” |please browse around our website. Our newsletter (sent out to all on |

| |campus near the beginning of every month) also has details about our |

| |services. |

|“Student evaluations of faculty are not very helpful in planning |We believe that this problem will be solved when we make the |

|instruction when those evaluations take months to be delivered.” |transition to all-online course evaluations in Fall 2009. |

|“Easy access to the most current demographical information including |Please see our current University Factbook, click here! |

|faculty pay ranges and racial/ethnic stats.” | |

|“Not sure yet, maybe fundraising?” |Please refer to the Alumni Foundation and/or the Office of |

| |Institutional Grants for further information on fundraising. We can |

| |provide data to support your efforts. |

|“Provide data in SPSS format” |Our office uses Microsoft Excel for the majority of our reporting |

| |mechanisms; however, if you request that we use SPSS for your analysis|

| |and we have raw data to work with, we will be glad to do so. |

| |Additionally, our office is in the process of moving many of our files|

| |over to SPSS format. |

|“Provide data on student demographics” |Please see our current University Factbook, click here! |

|“Training for faculty to find information that is online or accessible|If you currently need training, please contact our office. We will be|

|without having to go through IRP.” |glad to assist you with finding the information you need. Email us at|

| |ir@deltastate.edu. |

|“Get the evaluations right the first time; provide information in a |We’d like to have clarification on this response. If you received any |

|timely manner.” |information that is not correct, we hope that you will notify us |

| |immediately. Additionally, if we have not met the deadline you |

| |specified, please let us know. |

|YOU SAID: |IRP: |

|“Provide more succinct instructions in reading reports they generate. |As we continue to our effort in maintaining data integrity we will |

|Reconcile Banner reports with IHL data; be more specific with |work with each of you to provide as succinct instructions as possible |

|instructions to decrease discrepancies in reconciliation.” |to help alleviate confusion. Please let us know immediately if you |

| |receive something and you do not understand our instructions and we |

| |will provide a better explanation. We appreciate the work you do. |

|“I'm very concerned how DSU and the Delta appear to outsiders. Not |IRP doesn’t respond to AAUP because there is a cost associated with |

|responding to mass media surveys read and analyzed by millions of |participation of the survey. However, IRP does respond to the free |

|people re-emphasizes our isolation in the mind of others. |CUPA survey, which is completed annually and contains the same |

|Each year the AAUP does a national survey of faculty salaries, and IRP|information as AAUP in regards to faculty salaries. See link for |

|does not submit the relevant figures to that survey. This survey is |CUPA! |

|critical, because media organizations use this to talk about issues in|IRP currently responds (without cost) to the following U.S. News and |

|academia.” Also, DSU seldom completely and thoroughly responds to the |World Report surveys click here! Many of those surveys require you to |

|US NEWS and WORLD REPORT survey of colleges. I know the rankings are |purchase the data. U.S. News only offers basic information for no |

|controversial, but seriously, the report is fairly simple, and all our|cost. We do not purchase reports; however you may pay for the premium |

|peer institutions are able to make time to fill it out. We should as |service at your convenience. See this link! |

|well, as many, many potential students look at these rankings, and | |

|they are a constant quick reference point for many media | |

|professionals. JOIN IN, STAND OUT....isn't that what the new slogan | |

|is?” | |

|“Sort data into profiles that are easier for Divisions to follow.” |If our office has not provided data in a format that is easy for you |

| |to follow, please let us know and we will adjust the information |

| |according to your needs. |

|“Ability to have more control over response rate with evaluations in |Since our office is going to all online surveys we hope that this will|

|terms of posting and alerting those students who have not completed |help control response rates. If you want to know how many students |

|their evaluations.” |have responded to a survey, email Marcie Behrens |

| |(mbehrens@deltastate.edu), and she will tell you the number of |

| |responses you have received. |

|“The faculty teaching evaluations that my students complete are NOT |The approved process for evaluations is that the results for each |

|forwarded to me by our chair. I want the evaluations sent DIRECTLY |department are emailed immediately to the Division/Department Chair |

|from IRP to the faculty in ALL departments on this campus. This will |when they are completed. A comprehensive college result is sent to |

|solve this problem.” |the Dean. You will need to discuss this particular problem with your |

| |Chair and your Dean. |

|YOU SAID: |IRP: |

| “I am responding to this survey second time, since I wanted to add |If ever you need a document in a different format for printing |

|this (I also realized that I had misunderstood one question.) The idea|purposes, please email Marcie Behrens (mbehrens@deltastate.edu). |

|of sending the result of the course evaluations online is great. | |

|However, I would like to request that the format should be | |

|reconsidered. As far as I remember, there were fewer pages to show the| |

|result before than now when the evaluations are sent online. I assume | |

|that faculty would like to keep the hard copy for their files, so they| |

|print the evaluations. When they do so, they are using more sheets of | |

|paper. Would you please consider using a better format to save paper? | |

|Thank you.” | |

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