Adam Pavelec



ProfileMore than ten years of multifaceted experience in Network and Systems Engineering, Integration, and Enterprise Application Administration for financial and technical services companies, as well as educational institutions. Strong troubleshooting and technical proficiency with proven expertise in security and systems management skills, including a strong adherence to generally accepted best practices. Willingness to endeavor new projects at full force, promote business growth and minimize budget constraints while maintaining the highest possible level of quality and availability.Key AccomplishmentsImplemented an open source software –based Session Border Controller (SBC) cluster in a virtualized environment which saved the company thousands of dollars in hardware and licensing costs.Took initiative in the discovery and implementation of an Open Source Enterprise Instant Messaging system.Engaged Union National Mortgage’s first-ever managed e-mail security solution. Through acute problem solving methodologies, including well documented research and clearly defined vision and presentation, a concrete solution was implemented that yielded minimal productivity loss from the hassle of unsolicited commercial e-mail and virus-laden messages.Effectively saved Benefit Services, Inc. thousands of dollars in licensing costs through the creative use of Open Source Software as well as with software auditing and license management systems.ExperienceBlackboard, Inc., Cleveland, Ohio (Remote)9/2014-4/2016Senior Systems AdministratorAdministered Avaya business and Call Center telephony realms.Implemented new client roll-outs.Managed Responsible Organization (RespOrg) of domestic and international toll-free numbers.Rolled out and managed enhanced scheduled callback application.Migrated numerous regional offices from Cisco to Avaya phone systems. Perceptis, LLC, Cleveland, Ohio2/2006-9/2014Infrastructure Analyst, Level 2Administered Call Center network, Remedy Help Desk, and Interactive Intelligence ACD systems. Provided Call Center support, including off-hours support, for Sun Microsystems and AT&T.Implemented new client roll-outs.Supported students, faculty and staff at the Weatherhead School of Management at Case Western Reserve University.Developed numerous internal tools to aid in the removal of malware.Implemented a wireless bridge at Western Reserve Historical Society’s Hale Farm & Village.Provided Tier I and II support for the Jewish Community Federation of Cleveland.Maintained mobile wireless and Active Directory services at NEO|SO. Union National Mortgage Company, Strongsville, Ohio5/2005-12/2005Network Systems EngineerSupported over 100 users in a complex network environment that included 12 Branch Offices.Designed, implemented and maintained a messaging security solution comprised of Open Source Software that effectively eliminated SPAM and viruses from end-users’ mailboxes.Maintained and supported Branch Offices’ WAN and VPN connectivity.Administered electronic communication systems (e-mail, collaboration, PBX).Integral member of a team that facilitated the rollout of a new Loan Origination Software system; responsible for the creation and maintenance of custom VMP documents.Contrived a support-based Intranet presence that included detailed FAQ, Trouble Ticket, chat-based Live Help, and file repository systems using Open Source Software and hardware that would have otherwise been retired. Redesigned backup strategies that ensured zero failure rates, increased performance and availability.Benefit Services, Inc., Akron, Ohio2000-2005Network & Systems IntegrationProvided support, documentation and training to end-users for all software-based issues, as well as administered and maintained all workstation, server and network hardware.Defended users from threats such as viruses and unsolicited commercial e-mail through the use of custom written policies for Computer Associates' eTrust Antivirus and Postini Perimeter Manager.Managed SonicWALL firewall, T1 WAN, 100/1,000Base-T LAN and VPN connectivity.Administered and maintained Comdial PBX phone system.Handled all technology decisions and purchasing.Provided daily electronic data transfers of Electronic Protected Health Information to business partners using a public key encryption infrastructure adhering to HIPAA regulations.Oakland University, Rochester, Michigan1999-2000Assistant Lab Supervisor, ConsultantManaged Student employees' schedules.Ensured that all campus-wide computer labs were properly maintained.Wrote and revised numerous internal and external documents pertaining to lab operations.Trained new employees.Consulted end-users in a desktop support environment.CertificationsInteractive Intelligence, Inc. (I3) Interaction Center Certified Engineer (ICCE) - 2012Additional SkillsOperating Systems and Server TechnologiesMicrosoft Windows Workstation & Server Operating SystemsMicrosoft Active Directory, Group PolicyMicrosoft Hyper-VMicrosoft Terminal Services, CitrixMicrosoft ExchangeMac OS XUbuntu Linux, Debian, SuSE Linux, Red Hat Linux, Fedora Core, FreeBSDSoftwareMicrosoft Computer Associates eTrust AntivirusTrend Micro AntivirusNorton Antivirus, Corporate EditionVERITAS Backup ExecApache, MySQL, PHP, PerlMicrosoft IIS, SQL Server, ASP, .NETIpswitch IMail, Ipswitch Collaboration SuiteSymantec Ghost, Drive Image, PartitionMagicEMC/Legato ApplicationXtender and ScanXtender document managementOnBase content managementHardwareSonicWALL, WatchGuard and SmoothWall Firewall AdministrationDell and HP/Compaq Servers, Workstations and LaptopsCisco, HP, and Dell Managed SwitchesAPC and Tripp?Lite UPS SystemsPolycom, ShoreTel, Comdial, and Avaya PBX and IP Telephony AdministrationWireless Networking, Cisco/Linksys, Netgear, 3ComEducation1.5 Years Management Information SystemsOakland University, Rochester, Michigan20001 Year Music Performance, PercussionUniversity of Houston, Texas19941 Year Music Performance, PercussionLakeland Community College, Kirtland, Ohio1992ReferencesAvailable upon request ................
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