OSCM 3321 PRODUCTION AND OPERATIONS MANAGEMENT
-342900-22860000 OSCM 3321 PRODUCTION AND OPERATIONS MANAGEMENT Spring 2021 ONLINE (Asynchronous)CRN 22949CRN 22950CRN 22951Co-instructors:Dr. Jose AblanedoAssociate Professor in Operation and Supply Chain ManagementDr. Wenming ChungAssociate Professor in Operation and Supply Chain ManagementDr. Yang (Sophie) YangAssistant Professor in Operation and Supply Chain ManagementCOURSE INFORMATIONCourse description: The purpose of this course is to introduce you to the important issues managers face in planning, controlling, and managing operations and supply chains. Manufacturing and operations management produces the products or service that an organization provides to its customers. Careful planning and management of internal and external operations is required if an organization is to prosper, or indeed, to survive. While the course has a focus on management, a strong emphasis is also given on theoretical aspects and technical competence of analytical tools, as these are essential for superior problem solving.Course Objectives:The major objective of this course is to provide each student with a basic understanding of the manufacturing functions within the supply chain. The students will also be exposed to selected methods in controlling and planning production processes. In particular, at the end of this course, you should understand:The role of production and operations within a business, and within the larger economyThe major strategic choices companies face when choosing and implementing operations The importance of process control, planning and inventory managementThe practice of quality management and quality management tools in an organization A wide variety of analytical techniques used in production and operations managementText: Operations Management, 13/E, by Jay Heizer & Barry Render,?Prentice Hall 44672254826000There are 3 options that the bookstore can carry for you (Option 3 is the cheapest alternative):Operations Management: Sustainability and Supply Chain Management, Student Value Edition Plus MyOMLab with Pearson eText -- Access Card Package, 13th Edition by Jay Heizer, Barry Render, and Chuck Munson. Pearson.MyOMLab with Pearson eText -- Instant Access -- for Operations Management: Sustainability and Supply Chain Management, 13th Edition by Jay Heizer, Barry Render, and Chuck Munson. Pearson. MyOMLab without Pearson eText -- Instant Access -- for Operations Management: Sustainability and Supply Chain Management, 12th Edition by Jay Heizer, Barry Render, and Chuck Munson. Pearson. Prerequisite: QMB 2301 and MATH 2301 each with a grade of "C" or better. Learning Modules: This course is designed using a modular format?that is, each week is packaged as a single module so that all materials are in one area for a given week. Please read the course schedule file for the detailed breakdown of all the modules covered in this course.Equipment Needs:Course content is delivered via the Internet through the Blackboard learning management system. Ensure your UTEP e-mail account is working and that you have access to the Web and a stable web browser. Google Chrome and Mozilla Firefox are the best browsers for Blackboard; other browsers may cause complications. When having technical difficulties, update your browser, clear your cache, or try switching to another browser. You will need to have access to a computer/laptop, scanner, a webcam, and a microphone. You will need to download or update the following software: Microsoft Office, Adobe Acrobat Reader, Windows Media Player, QuickTime, and Java. Check that your computer hardware and software are up-to-date and able to access all parts of the course. For the best experience possible, be sure that your browser allows popups and cookies. Technical issues are not acceptable excuses for not turning in assignments!If you do not have a word-processing software, you can download Word and other Microsoft Office programs (including Excel, PowerPoint, Outlook and more) for free via UTEP’s Microsoft Office Portal. Click the following link for more information about Microsoft Office 365 and follow the instructions. IMPORTANT: If you encounter technical difficulties beyond your scope of troubleshooting, please contact the UTEP Help Desk as they are trained specifically in assisting with technological needs of students. Please do not contact me for this type of assistance. The Help Desk is much better equipped than I am to assist you!Course CommunicationBecause this is an online class, we won’t see each other in the ways you may be accustomed to: during class time, small group meetings, and office hours. However, there are a number of ways we can keep the communication channels open: Office Hours: We will not be able to meet on campus, but we will still have office hours by instructors or TAs for your questions and comments about the course. Our office hours will be held on Blackboard Collaborate or Zoom and tentatively, during the following times: By instructors: Thursdays & Fridays: 10 a.m. ~ 12 p.m. Mountain time()By TA: Mondays, Tuesdays, and Wednesdays: 10 a.m. ~ 12 p.m. Mountain time ()Email: Send all e-mail messages through Blackboard only. Log on to the class on Blackboard and then click on the “Class e-mail” link on the left pane. Please do not simply reply to any announcements you receive about the course. Using the class email allows us to see your course number which will pop out from many other emails we receive every day. We will make every attempt to respond to your e-mail within 24-48 hours of receipt. Discussion Board: If you have a question that you believe other students may also have, please post it in the Help Board of the discussion boards inside of Blackboard. Please respond to other students’ questions if you have a helpful response. Announcements: Check the Blackboard announcements frequently for any updates, deadlines, or other important messages. Netiquette As we know, sometimes communication online can be challenging. It’s possible to miscommunicate what we mean or to misunderstand what our classmates mean given the lack of body language and immediate feedback. Therefore, please keep these netiquette (network etiquette) guidelines in mind. Failure to observe them may result in disciplinary action. Always consider audience. This is a college-level course; therefore, all communication should reflect polite consideration of other’s ideas. Respect and courtesy must be provided to classmates and to the instructor at all times. No harassment or inappropriate postings will be tolerated. When reacting to someone else’s message, address the ideas, not the person. Post only what anyone would comfortably state in a face-to-face situation. Blackboard is not a public internet venue; all postings to it should be considered private and confidential. Whatever is posted on in these online spaces is intended for classmates and professor only. Please do not copy documents and paste them to a publicly accessible website, blog, or other space. Course Website: Blackboard: The electronic platform for this course will be Blackboard. Students are responsible for checking Blackboard and your UTEP email daily for course announcements and updates through the my.utep.edu portal. Blackboard is the main source of communication between faculty and students. Students are encouraged to access this site daily. Course syllabus, calendar, slides, and videos are posted on this site. Grades will be made available ONLY through this site. Important announcements for this class will be send through “Blackboard announcement” and will go directly to your email. Please check your email every day for any communication. Exams are also conducted through Blackboard.MyOMLab: MyOMLab is required for this course as all homework assignments and simulations have to be done on MyOMLab. To purchase the access code you must use the link provided in “Textbook info” on Blackboard. Deadlines for assignments on MyOMlab will NOT be extended due to late purchase, so please obtain the access code no later than the end of week 2. Lectures: This is an online course in an asynchronous format. Important material from the textbook and some outside sources will be covered in class. YOU MUST READ IN ADVANCE THE MATERIAL TO BE COVERED IN CLASS. You should plan to take careful notes as not all material can be found in the text. You take full responsibility when you do not review the lecture session. Learning material is released on a weekly basis and will be available no later than Monday morning at 8 am in each week.Grading: Your final grade will be determined as follows:Grade AllocationFinal Grade TableExam 1 100 pts450 and aboveAExam 2 100 pts400~449BExam 3100 pts350~399CHomework Assignments 200 pts300~349DBelow 300FTotal500 ptsExams: All three exams are delivered online using the blackboard platform. You must take all three exams. For all exams, you will be asked to use the Respondus Lockdown Browser (RLB) and Monitor. There will be a mock test prior to the first exam to allow you to get the full experience of taking an exam using these tools. Prior to the mock, you will be asked to get your personal computer ready to take the exam by downloading and installing all necessary software. You are encouraged to learn more about how to use these programs prior to the first test. Please review the following guidelines: The assessments will only be available at the times identified on the course calendar. You may take the test at any time during the 48-hour window. A reliable Internet connection is essential to completing the exam. If you must go to a location to take the exam (such as the library), be sure to follow their health and safety requirements. Respondus Lockdown Browser will require that all internet tabs are closed prior to the start of the test. Respondus Monitor requires a webcam and microphone. You will be required to show the webcam your student ID prior to the start of the test. Your face should be completely visible during the test. Blocking the camera will disable the test. No notes or textbook materials are permitted during the test. Respondus Monitor requires you to take a video of your surrounding area (desk, chair, walls, etc.) You should not have conversations with other people and/or leave and return to the area during the test. A make-up exam may be possible with an approved, documented medical excuse. Notify the instructors before the exam if possible. Nonetheless, you must send the instructors a note from your physician (on official letterhead with the physician’s contact information) justifying your failure to complete an exam within one week of the date of the exam. You must provide official documentation from a physician in order to seek an excused absence from an exam. The instructors will review and verify this information and then consider a possible make-up exam. Make-up exams might be possible for compelling, unexpected, documented circumstances with an notice to the instructors prior to the scheduled exam. It is entirely up to the instructors to approve make-up exams. If you miss an exam and your instructors have accepted this as a justified, legit excuse, you will need to make up the exam at the earliest possible time.There is also an optional comprehensive final exam. You can only take the optional comprehensive final exam if you have taken or made-up exams 1~ 3. The comprehensive final exam is to replace the lowest score of your first three exams. If your final comprehensive exam score is lower than those of your first three exams, the comprehensive final exam will be dropped. No make-up comprehensive final exam will be offered. Missing any of the exams 1~3 will automatically lead your comprehensive final exam to zero even if you end up taking it during the scheduled time period. In other words, you cannot plan to miss an exam and plan to use the comprehensive final exam to replace the exam missed. Homework Assignments: Most homework assignments and simulation game have to be done in MyOMLab, and a few have to be submitted to Discussion board in Blackboard. These assignments are assigned after covering each chapter. All assignments are due on Sunday night by midnight MST (Mountain Standard Time). Please note the time zone and be sure to understand the implications for any other time zone. Homework cannot be made up after its due date. The grade for late assignments will be 0 (zero). Pleading your case and/or begging for mercy will not be tolerated. Each assignment is worth 10 points and there are over 20 assignments throughout the semester with. Any additional points earned beyond 200 will be counted as extra points towards your total grade. Additional tips for this online class: Just like face-to-face classes, online class success requires excellent time management skills. Read the syllabus carefully and note all assignments and their respective deadlines. Technology issues are not an excuse for late work. In fact, plan to complete all assignments as far ahead of the actual deadline as you can to avoid last-minute glitches and other issues. Develop good habits early and stick to them throughout the session. Deadlines are specified in the course schedule as well as in each assignment. It is critical to complete all assignments before the deadline. Late assignments will not be accepted for any reason. So, be sure to plan ahead! GENERAL INFORMATIONExcused Absences and/or Course Drop PolicyWe will not drop you from the course. However, if you feel that you are unable to complete the course successfully, please let me know and then contact the Registrar’s Office to initiate the drop process. If you do not, you are at risk of receiving an “F” for the course.Alternative Means of Submitting Work In Case Of Technical Issues We strongly suggest that you submit your work with plenty of time to spare in the event that you have a technical issue with the course website, network, and/or your computer. We also suggest you save all your work (answers to discussion points, quizzes, exams, and essays) in a separate Word document as a back-up. This way, you will have evidence that you completed the work and will not lose credit. If you are experiencing difficulties submitting your work through the course website, please contact the UTEP Help Desk. You can email me your back-up document as a last resort. Incomplete Grade Policy Incomplete grades may be requested only in exceptional circumstances after you have completed at least half of the course requirements. Talk to me immediately if you believe an incomplete is warranted. If granted, we will establish a contract of work to be completed with deadlines.Academic Integrity The University of Texas at El Paso prides itself on its standards of academic excellence. In all matters of intellectual pursuit, UTEP faculty and students must strive to achieve based on the quality of the work produced by the individual. In the classroom and in all other academic activities, students are expected to uphold the highest standards of academic integrity. Any form of scholastic dishonesty is an affront to the pursuit of knowledge and jeopardizes the quality of the degree awarded to all graduates of UTEP. It is imperative, therefore, that the members of this academic community understand the regulations pertaining to academic integrity and that all faculty members insist on adherence to these standards.Any student who commits an act of scholastic dishonesty is subject to discipline. Scholastic dishonesty includes, but is not limited to cheating, plagiarism, collusion, the submission for credit of any work or materials that are attributable in whole or in part to another person, taking an examination for another person, any act designed to give unfair advantage to a student or the attempt to commit such acts. Proven violations of the detailed regulations, as printed in the Handbook of Operating Procedures (HOP) and available in the Office of the Dean of Students, may result in sanctions ranging from disciplinary probation, to failing grades on the work in question, to failing grades in the course, to suspension or dismissal, among others.Special Accommodations: The University is committed to providing reasonable accommodations and auxiliary services to students, staff, faculty, job applicants, applicants for admissions, and other beneficiaries of University programs, services and activities with documented disabilities in order to provide them with equal opportunities to participate in programs, services, and activities in compliance with sections 503 and 504 of the Rehabilitation Act of 1973, as amended, and the Americans with Disabilities Act (ADA) of 1990 and the Americans with Disabilities Act Amendments Act (ADAAA) of 2008. Reasonable accommodations will be made unless it is determined that doing so would cause undue hardship on the University. Students requesting an accommodation based on a disability must register with the UTEP Center for Accommodations and Support Services (CASS). Contact the Center for Accommodations and Support Services at 915-747-5148, or email them at cass@utep.edu, or apply for accommodations online via the CASS portal.Disruptions The instructors reserve the right to ask any students disrupting the normal flow of online activities such as the “Discussion Boards” to refrain from making additional posts, until any issues have been resolved. Ignoring the instructors’ warnings will result in a report filed with UTEP’s Office of Student Conduct and Conflict Resolution (OSCCR). This may result in a possible drop from the course.Covid-19 Precautions You must STAY AT HOME and REPORT if you (1) have been diagnosed with COVID-19, (2) are experiencing COVID-19 symptoms, or (3) have had recent contact with a person who has received a positive coronavirus test. Reports should be made at screening.utep.edu. If you know of anyone who should report any of these three criteria, you should encourage them to report. If the individual cannot report, you can report on their behalf by sending an email to COVIDaction@utep.edu. For each day that you attend campus—for any reason—you must complete the questions on the UTEP screening website (screening.utep.edu) prior to arriving on campus. The website will verify if you are permitted to come to campus. Under no circumstances should anyone come to class when feeling ill or exhibiting any of the known COVID-19 symptoms. If you are feeling unwell, please let me know as soon as possible, and alternative instruction will be provided. Students are advised to minimize the number of encounters with others to avoid infection. Wear face coverings when in common areas of campus or when others are present. You must wear a face covering over your nose and mouth at all times in this class. If you choose not to wear a face covering, you may not enter the classroom. If you remove your face covering, you will be asked to put it on or leave the classroom. Students who refuse to wear a face covering and follow preventive COVID-19 guidelines will be dismissed from the class and will be subject to disciplinary action according to Section 1.2.3 Health and Safety and Section 1.2.2.5 Disruptions in the UTEP Handbook of Operating Procedures. RESOURCES:UTEP provides a variety of student services and support: Technology Resources Help Desk: Students experiencing technological challenges (email, Blackboard, software, etc.) can submit a ticket to the UTEP Helpdesk for assistance. Contact the Helpdesk via phone, email, chat, website, or in person if on campus. Academic Resources UTEP Library: Access a wide range of resources including online, full-text access to thousands of journals and eBooks plus reference service and librarian assistance for enrolled students. University Writing Center (UWC): Submit papers here for assistance with writing style and formatting, ask a tutor for help and explore other writing resources. Math Tutoring Center (MaRCS): Ask a tutor for help and explore other available math resources. History Tutoring Center (HTC): Receive assistance with writing history papers, get help from a tutor and explore other history resources. RefWorks: A bibliographic citation tool; check out the RefWorks tutorial and Fact Sheet and Quick-Start Guide. Individual Resources Military Student Success Center: Assists personnel in any branch of service to reach their educational goals. Center for Accommodations and Support Services: Assists students with ADA-related accommodations for coursework, housing, and internships. Counseling and Psychological Services: Provides a variety of counseling services including individual, couples, and group sessions as well as career and disability assessments. Tentative course scheduleThe instructors will attempt to adhere to the course schedule below, but does reserve the right to alter course content, class assignments and activities, and/or dates as deemed necessary.Assignments should be completed on MyOMLab or on blackboard. Exams will be conducted on Blackboard using the Respondus Lockdown browser. All assignments are due on Sunday night by midnight MST (Mountain Standard Time), except for the Paper plane activity in week 1. Please note the time zone and be sure to understand the implications for any other time zone. No late work will be accepted.WeekDateTopicsReadings Due and Lecture topicAssignments DueNotesModule 1: Introduction to Operations Management119-JanFirst day of class Ch01. Intro to Operations and productivityReview Syllabus Reading: Ch01 VideosPaper plane activity (due 1/24)Assignments have to be submitted to discussion board (BB)225-JanCh01. Intro to Operations and productivity Ch02. Operations strategyReading: Ch02VideosHW Ch01 (due 1/31)HW Ch02 (due 1/31)Assignments have to be completed on MyOMLab301-FebCh03. Project ManagementReading: Ch03 VideoHW Ch03 (due 2/7)Simulation Ch03 (due 2/7)Assignments have to be completed on MyOMLab408-FebCh04. ForecastingReading: Ch04 Videos HW Ch04 (due 2/14)Simulation Ch04 (due 2/14)Assignments have to be completed on MyOMLab515-FebCh05. Design of Goods and ServicesCh05S. SustainabilityExam 1 (Chapters 1, 2, 3, 4, 5, 5S)Reading: Ch05VideosHW Ch05 (due 2/21)HW Ch05S (due 2/21)Exam 1 Due on 02/19Assignments have to be completed on MyOMLabExam 1 on Blackboard using the Respondus Lockdown browserModule 2: Within an Organization622-FebCh06. Managing qualityReading: Ch06Videos HW Ch06 (due 2/28)Simulation Ch06 (due 2/28)Assignments have to be completed on MyOMLab 71-MarCh16. JIT, TPS, and Lean Operations Ch07. Process strategyReading: Ch16Reading: Ch07Videos HW Ch16 (due 3/7)HW Ch07 (due 3/7)Assignments have to be completed on MyOMLab 88-MarCh07S. Capacity and constraint managementReading: Ch07SVideos HW Ch07S (due 3/14)5S Implement (BB) (due 3/14)Assignments have to be completed on MyOMLab and on discussion board (BB)15-MarSpring break922-MarCh09. Layout strategyReading: Ch09Videos HW Ch09 (due 3/28)Assignments have to be completed on MyOMLab1029-MarExam 2 (Chapters 6, 7, 7S, 9, and 16)Exam 2 Due on 04/02Exam on Blackboard using the Respondus Lockdown browserModule 3: Beyond the Organization115-AprCh11. Supply Chain Management Ch12. Inventory ManagementReading: Ch11Reading: Ch12VideosHW Ch11 (due 4/11)Simulation Ch11 (due 4/11)Assignments have to be completed on MyOMLab1212-AprCh12. Inventory Management Videos HW Ch12 (due 4/18)Simulation Ch12 (due 4/18)Assignments have to be completed on MyOMLab1319-AprCh13. Aggregate Planning and S&OPReading: Ch13Videos HW Ch13 (due 4/25)Assignments have to be completed on MyOMLab1426-AprCh14. MRP and ERPReading: Ch14Videos HW Ch14 (due 5/2)Assignments have to be completed on MyOMLab1503-MayExam 3 (Chapters 11, 12, 13, and 14)Exam 3 Due on 05/07Exam 3 on Blackboard using the Respondus Lockdown browser1610-MayFinal Exam (Optional, Comprehensive)Final exam due on 5/14Final Exam on Blackboard using the Respondus Lockdown browser ................
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