Help desk consultant - Society for Human Resource Management



JOB DESCRIPTION

|JOB TITLE: |Sr. Staffing Manager |

|REPORTS TO TITLE: |Branch Manager or Director of Business Operations |

|DATE CREATED/REVISED |May 22nd, 2015 |

|CREATED/REVISED BY: |Frans Miller |

JOB SUMMARY:

The Sr. Staffing Manager is the direct report for all team members within the specific branch location. This position is a working supervisory role that is accountable for ensuring the availability of qualified flexible employees through appropriate recruiting and skill matching to achieve total client satisfaction. This position is also tasked with the important role of client relations, it is your ultimate responsibility to understand, meet and exceed client expectations. In addition to the customary Staffing Manager responsibilities; the Sr. Staffing Manager is responsible for the overall success of the specific branch location.

RESPONSIBILITIES:

• Effectively supervise branch team members under that direct supervision of the branch manager. This working supervisory role is accountable to ensure branch goals and quotas are meet and/or exceeded.

• Oversight of all client orders to ensure all orders are filled with qualified associates promptly to meet our commitments. Ensures weekly quality and productivity checks are completed.

• Weekly posting of all branch job openings, utilization of all platforms is essential

• Train, coach and mentor all branch personnel with assistance from the branch manager.

• Works closely with the branch manager to resolve any issues for clients or branch personnel

• Pre-screening applicants via phone and email. Ensuring that any candidates being considered for employment meet Logic Staffing’s specific hiring criteria.

• Conducting interviews with potential candidates. Using your analytical critiques to ensure we are hiring top talent.

• Onboarding employees – Conducting new hire orientation & safety training

• Constantly recruiting applicants for current and future openings. Getting applicants to submit applications via our website or in person.

• Administrative work such as answering phones, replying to emails and ensuring we are assisting all of our valued employees and potential employees alike.

• Acting as a client liaison, assisting them with questions or problems via both phone and email. Ensuring we meet all of their staffing needs and determine any future staffing needs they may have.

• Placing current employees on day to day, ongoing, and temp to perm positions.

• Working with the Business Development team to grow our current business and assist with sales inquiries that may be received at the local branch level.

• Monthly customer service visits to actual clients locations.

• General office and administrative duties as assigned.

Other duties and responsibilities will be assigned as seen fit.

EDUCATION:

• College degree or 4 years of equivalent business experience preferred

EXPERIENCE:

• Minimum of two years of related experience in a fast paced, multi-tasking environment

• Recent Staffing Industry Experience is a MUST!

SKILLS REQUIRED:

• Extremely organized with a keen eye for attention to detail

• Willing to help others, someone that gets true joy out of seeing other succeed.

• Action oriented and self-motived while maintaining adherence to company policy.

• Team Player! And not just on paper.

• Strong leadership, managerial, organizational and communication skills

• Patient yet self-confident in the work that you are doing

• Someone that has a great sense of humor and understands the importance balance of professionalism while keeping the office environment light and inviting.

• Intermediate skills on all Microsoft Office Software – Outlook, Word, Excel

• Sales and Revenue Generating ideas

Signature Date

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