Operations - Changes UK



Operations ManagerJob DescriptionLocation:?Changes UK, Recovery Central, 9 Allcock Street, Birmingham and other Changes UK properties as requiredSalary:??36,500 – ?40,000/annum Hours:?37.5 hours/weekDeadline:?15th August at 12pm (*Interviews will be held on the 20th August)Accountability: The holder of this post is accountable to the Chief Executive Officer (CEO)Level: Senior Management Team (SMT) Location: The role is based at Recovery Central, 9 Allcock Street, Birmingham, B9 4DY, but requires regular travel between base and any active or potential operations within Birmingham and Solihull. Occasional nationwide travel may also be required. Travel expenses are payable by Changes UK in accordance with the Expenses Policy. Job Summary: The Operations Manager will lead, direct and manage integrated service and business operations across the organisation. The post holder will work with external partners and linked providers and be responsible for all aspects of service operations ensuring delivery of services in line with contractual and funder requirements whilst achieving high quality and positive outcomes for service users. This is a new, senior role within Changes UK and the post holder will have wide ranging responsibilities for the performance, development and efficiency of internal services and operations. The post offers significant opportunities for innovation, development and growth of existing services, working closely with counterpart roles in other organisations, and contributing to joint development and working groups locally and regionally. The post holder will also work with the Chief Executive Officer, as part of a Senior Management Team, to implement the strategic plans and overall management of Changes UK ensuring the successful strategic development of the organisation, including business planning, internal policies, procedures and quality standards, cross-departmental working and external relations. The Operations Manager will be required to represent the organisation at a senior level both internally and externally. The post holder will require sound commercial and financial acumen to ensure that current and future operations are sustainable and viable and can evidence positive outcomes and value in the sector.Main responsibilities: Staffing:Overall management of all staff – including recruitment, training, supervision and performance appraisal Direct line management of the management teamDevelopment of workforce plans including competency frameworks to meet the operational requirements of the organisation Development and oversight of staff appraisal and supervision systemsOperations:Production, implementation, management and monitoring of operational work plans (alongside section managers)Oversee the operational delivery, development and performance of any social enterprise launched under the Changes UK brand (alongside the Social Enterprise Development Manager)Facilities:Management of facilities and resources – including contracts, maintenance, health & safety and security Finance:Production, management and monitoring of budgets including analysis, reporting and action on variances (alongside the Finance Manager)Oversee the financial framework and processes which seek to maximise and secure the funding of the organisation Relationship Management:Develop & maintain relationships with commissioners, monitoring officers and 3rd party stakeholdersAttend partnership meetings for contracts Changes UK jointly deliversReporting, Compliance & Regulation: Ensuring all contractual, regulatory and legal compliance, including ensuring all external monitoring reports are accurate and submitted in a timely mannerMonitoring performance against targets and deliverables for all core services, contracts, grants and social enterprises (alongside section managers)Production of monthly management reports and any other ad-hoc reports for senior management to enable decision making and to facilitate strategic and performance reviewCollating and reporting core service outcomes (alongside the Care Services Manager)Production of ad hoc reports as requested by external 3rd parties Service and Business Development: Analysis of performance leading to service changes and improvements to increase user and funder outcomes/level of satisfaction/perceived value of the service Collaborative working with commissioners and senior operational managers across a range of sectors and organisations in order to enhance opportunities within existing services and create new opportunities for Changes UK’s servicesLiaise with health, social care and other providers on improving and linking the delivery of services to the wider recovery community Development of existing and new income streams, including fundraising, service charges, fee paying, self-funded users, corporate giving, social enterprisesActively sourcing additional grant funding opportunitiesMarketing & Awareness:Representing the organisation at external events and development fora Improving & increasing the online presence of Changes UK and co-ordinating the various media foraParticipate in local planning groups with statutory and voluntary agencies to represent the needs and interests of the recovery communityGrowing awareness of the organisation within all relevant audiencesOther Responsibilities:Work collaboratively with other members of Changes UK management team. Ensure Changes UK’s core values are upheld across the organisation Attend meetings and training courses as requiredAttend regular supervision meetings and annual appraisal with the CEO Achieve KPIs as defined by your line managerUphold and implement the policies and procedures of Changes UK throughout all aspects of the work of the organisationAny other duties commensurate with the accountabilities of the post, including administrative duties in connection with the post Person Specification Experience Minimum 3 years direct experience of operational management in a health & social care sector and service providing organisation Experience of managing large contracts (?100k + per annum) preferably statutory Experience of growing revenues and maximising profits/surplusesExperience of contractual performance managementExperience of project planning Evidence of successful collaborative working with public sector senior managers, professional practitioners and / or commissioners Skills Excellent verbal and written communication skills Strong interpersonal, influencing and negotiating skillsWell organised, excellent time management and capable of meeting deadlines Workforce planning and developmentStrong leadership skills to motivate staff and volunteersEffective change management skillsStrong skills in financial and budgetary management High level of accuracy and attention to detail Advanced computer literacy (desirable) Relevant management qualification (desirable)Knowledge Current, up-to-date understanding of legislation and regulatory requirements for Changes UK’s operating structure (charity & C.I.C.) Knowledge of health & social care sector including current issues and opportunities Knowledge of issues facing people in recovery (including families and networks) Good understanding of H&S, CQC and Safeguarding obligations Personal Qualities Self-motivated Well organised Resourceful Able to think clearly under pressure Shares Changes UK’s values and ethos, and committed to Changes UK’s vision Assertive but empatheticA good listener and non-defensive in approach Willing to take responsibility and be held accountable ................
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