SDS 4112B Consumer-Employer Training Guide Being a ...

Consumer-Employer Training Guide:

Being a Successful Employer

Contents:

Consumer-Employer Training Guide: Being a Successful Employer

Introduction.............................................................................2 Chaper 1: The big picture........................................................4 Chapter 2: Before you hire a homecare

or personal support worker.................................. 12 Chapter 3: The hiring process...............................................20 Chapter 4: Getting off on the right foot

with your worker.................................................. 41 Chapter 5: Warning signs of an unacceptable worker...........54 Chapter 6: Terminating and replacing a worker...................59 Chapter 7: Household safety and emergency planning........60 Chapter 8: Resources and tools............................................. 61 Appendix 1: Figuring out what I need..................................65 Appendix 2A: Initial Evaluation............................................ 67 Appendix 2B: Performance Evaluation................................. 69 Appendix 3: Job Description................................................. 71 Appendix 4A: Interview Questions....................................... 73 Appendix 4B: Reference Check.............................................77 Appendix 5: Emergency Planning Checklist........................ 81 Appendix 6: Emergency To-go Checklist.............................89 Appendix 7: Household Safety Checklist.............................. 91 Appendix 8: Backup Plan...................................................... 93

Introduction

The Oregon Home Care Commission offers a special program with the sole focus of helping you be successful as your homecare or personal support worker's employer. Most people do not have experience being an employer. As a participant, you will receive tools, resources and support to be the best employer you can be. Being an effective employer will help ensure the in-home services you receive will accomplish what's important to you.

This training manual is for individuals who receive Medicaid or Oregon Project Independence funded in-home services through Aging and People with Disabilities (APD) or the Office of Developmental Disabilities Services (ODDS). Those who hire workers to help them at home are commonly referred to as consumers or consumer-employers. Homecare workers (HCWs) serve seniors and people with disabilities; personal support workers (PSWs) serve children and adults with intellectual or developmental disabilities or who are experiencing mental illness. HCWs and PSWs are also referred to as workers or employees throughout this manual.

This manual is for individuals who receive services either through APD or ODDS. You will see the following terms specific to each program:

Common terms related to APD consumer-employers:

Common terms related to ODDS consumer-employers:

? Case manager ? Task list ? Job description ? Service plan ? Homecare worker (HCW)

? Services coordinator ? Personal agent (PA) ? Job description ? Personal support worker (PSW) ? Individual support plan (ISP) ? Service agreement ? Employer of record (EOR)

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Introduction

You will learn about:

? Understanding your individual support plan (ISP) or task list; ? Creating job descriptions; ? Finding employees; ? Interviewing and checking references; ? Selecting the best employee for the job; ? Creating an employment agreement; ? Training, supervising and communicating effectively with employees; ? Making sure the help your employee provides is up to your standards; ? Maintaining employment records; ? Scheduling and tracking authorized hours worked; ? Warning signs of an unacceptable employee; ? Making your home a safe place for you to live and your employee to work; ? Avoiding fraud and abuse.

We hope you find the information in this guide helpful and refer back to it from time to time.

Thank you for participating in this consumer-employer training program.

Introduction

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