AVRAHAM NATAN KLUGER

A paper presented at the 15th annual convention of the Society for Industrial and Organizational Psychology, New Orleans, LA. Kluger A. N., Rafaeli, A., & Greenfeld, I. (April, 1999). Emotions (Arousal) and Service Delivery Landscape: The Effect of Stock Variety on Shopper’s Behavior in Clothing Stores. ................
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