Project Coordinator - IHI



Institute for Healthcare Improvement

Position Summary

Project Coordinator/Research Assistant

for the Low and Middle Income Countries Portfolio

The Institute for Healthcare Improvement () is an independent not-for-profit organization that works with health care providers and leaders throughout the world to achieve safe and effective health care. IHI focuses on motivating and building the will for change, identifying and testing new models of care in partnership with both patients and health care professionals, and ensuring the broadest possible adoption of best practices and effective innovations. Based in Cambridge, Massachusetts, IHI mobilizes teams, organizations, and increasingly nations, through its staff of more than 100 people and partnerships with hundreds of faculty around the world.

As an integral IHI team member, the Project Coordinator/Research Assistant (PC/RA) will be responsible for supporting Project Managers and Directors by assisting with tasks for the management of all activities and products associated with the Quality Improvement (QI) Track, as part of the Joint Learning Network (JLN), a new partnership at IHI in the Low and Middle Income Country Portfolio. JLN for Universal Health Coverage brings together countries from across the globe to share experiences and challenges in implementing health financing reforms. This position will also be responsible for a variety of data gathering and analytic tasks in support of program development, maintenance and evaluation.

The PC/RA will work closely with the internal project teams, the faculty, and the customers (individuals, organizations and governments) in ensuring the delivery of the most effective and efficient programs to drive better patient results.

Position Responsibilities:

Project Coordination:

• Coordinate project details for events and other initiatives

Organize and prepare materials for virtual and onsite meetings

Help to schedule and coordinate meetings and conference calls

Pro-actively manage details of project timelines

Manage meeting logistics, including, but not limited to: booking hotels and flights, conducting safety and travel scans of host country, organizing travelers’ visas, organizing local transportation, managing all contracts and reimbursements associated with the travel

Provide thorough and timely customer service

Help to manage and propel team communications

Develop and foster relationships with “key contacts” at customer organizations

Maintain project Extranet and listserv

Research:

• Complete background research on specific topics

• Compile existing literature on specific topics

• Scan both health care and other industries for applicable innovations

• Find and sort large amount of data into useable formats

• Arrange interviews of experts when required

Synthesize findings and produce summaries for staff

Ensure project deliverables are met by project team and are consistent with IHI’s quality standards

Maintain project knowledge management system, as applicable

Other tasks as assigned and necessary

Position Knowledge, Skills and Abilities:

• Ability to multi-task and prioritize, establish timelines and meet deadlines

• Highly organized and skilled at managing numerous details for multiple projects

• Ability to accurately process detail-oriented work

• Advanced problem-solving skills, ability to think quickly and implement plans/structure for accomplishing work

• Ability to work independently with minimum guidance, when necessary

• Willingness to work in teams and collaborate with others

• Ability to learn, navigate and update information management systems

• Excellent interpersonal communication (verbal and written)

• Superior time management and prioritization skills

• Strong interest in self-development

• Capable of remaining composed under pressure

• Ability to work in a small, fast moving, and at times, intense environment

• Excellent literature search and review skills

• Strong written and oral communication skills

• A strong interest in health care and quality improvement

Position Qualifications:

• Bachelor's degree required

• Experience conducting literature searches required

• Experience organizing large amounts of information required

• Experience meeting deadlines required

• Previous work experience in a professional environment.

• Proficiency with office systems and computers

• Some experience with social science research preferred

• Working knowledge of Microsoft Word, Excel, and PowerPoint=

• Experience or knowledge of international health care a plus

If you are interested in applying, please send your resume and cover letter to employment@.

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