TOTAL QUALITY MANAGEMENT - University of the Punjab
TOTAL QUALITY MANAGEMENT
by
Muhammad Asif
F
Faculty
lt IQTM-PU
IQTM PU
Ex Quality Control Officer Schering Asia GmbH Pakistan
Ex Provincial Inspector Of Drugs
Lahore (PCS)
asif@iqtm.pu.edu.pk
@q p
p
BASIC CONCEPTS OF QUALITY
Quality
Grade
Inspection
Quality control
Quality assurance
Quality management
quality
y management
g
Total q
ISO standards
QUALITY
A subjective term for which each
person has his or her own
definition.
¨C Characteristics of a product that bears
on it¡¯s ability to satisfy the stated or
implied needs
¨C A product or service free of
d fi i
deficiencies.
i
(ASQ)
? PHILIP CROSBY¡¯S IDEA OF
QUALITY
? Quality is not comparative
? No high or poor quality
? A product either conforms to
specifications or not
? Quality is an attribute
? Not a variable
? JURAN¡¯S IDEA OF QUALITY
? FITNESS FOR THE PURPOSE
? Focus on this idea helps prevent over
specifications of product or services
? Over specifications adds to cost
? Is against right first time performance
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