February 27, 2007 - Sharon Water
September 1, 2016
To All Sharon Water Supply Customers:
The purpose of this letter is to make sure that members understand our policy on overdue accounts.
The first bill (green) is mailed out on the last day of the month and due in the office on or before the 15th of each month. The 2nd bill (red) is due in office BEFORE 8:00 A.M. on the disconnect date, which is located in the top right and bottom left of bill. It is also typed in left side of bill. If the bill is not paid before disconnect date, your meter will be locked. The 2nd bill (red) is mailed on the 16th of every month and the computer automatically adds $15.00 late charge to this bill pursuant to our tariff.
If you have been locked out, you must come to the office and pay the balance IN FULL, which includes the $100.00 Lock fee before you will be unlocked. Sharon Water does not pay overtime to unlock meters, so be sure to come in the office by 2:00 P.M. to allow time for the operator to unlock you before closing time Monday through Friday. No meters are unlocked on weekends.
Online customers MUST allow mail time for their bill. In the past, we have had customers who pay their bill online thinking that the bill is paid that same day. The online process checks are usually mailed to us from another state sometimes several in one envelope, often with checks dated on different days. To make sure your online check gets to us in time, please allow 7-10 working days for payment to process.
Please remember that bills are always due on or before the 15th. We cannot be responsible for bills or payments lost in the mail. There are some areas in which payments take longer than others to get to our office. Please allow 8-10 working days for your payment to get to us, and more if payment is due around holidays. If you get a second notice, please call to ensure that we have received your payment.
Please feel free to call if you have questions or concerns.
Sincerely,
Sharon Water Board of Directors
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