Agent Handbook for Issuing Pennsylvania Fishing Licenses ...

Pennsylvania Fish & Boat Commission

Agent Handbook for Issuing Pennsylvania Fishing Licenses and Permits

PALS Edition

Contact Information Direct equipment or electronic license issuing related questions for the Pennsylvania Automated Licensing Service (PALS) to the

Helpdesk at: WebPOS Users 1-800-964-7705

Representatives are available to assist you 24 Hours a Day, 7 Days a Week

Direct all other questions and correspondence to: Pennsylvania Fish & Boat Commission Division of Licensing and Registration P.O. Box 67000 Harrisburg, PA 17106-7000 Telephone: 1-877-707-4085 (717) 705-7930 Fax: (717) 705-7931

Office Hours: 8 a.m. to 4 p.m., Monday through Friday Closed on State Holidays

Physical Address for UPS, FedEx, DHL, etc.: Pennsylvania Fish & Boat Commission Division of Licensing and Registration 1601 Elmerton Avenue Harrisburg, PA 17110-9299

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Table of Contents

PFBC Regional Offices

4

SECTION I - General Information

A) PFBC Web Site

5

B) PALS Helpdesk

5

C) PFBC Agent Portal

5

D) Agent Email

5

E) Agent Responsibilities

5

F) License Year

5

G) Customer Identification Number (CID)

5

H) Senior Resident Lifetime Licenses

5

I) Social Security Number Requirements

5

J) Federal Assistance

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SECTION II - Pennsylvania Fishing Licenses & Permits

A) License & Permit Prices

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B) Multi-Year License and Permit Prices

8

C) Voluntary Permits

8

D) License Certificate

10

E) Fishing License Types

12

F) Stamp & Permit Types

13

G) Multi-Year Fishing License Types

15

H) Multi-Year Stamp and Permit Types

15

I) Qualifications/Requirements for Resident Licenses

16

J) Military Personnel Exemption (Active Duty Only)

17

K) Selling a PALS License

17

L) Vouchers

20

M) Redeeming a Voucher

20

N) Replacement Licenses

21

O) Voids, Reversals, and Reprints

21

P) The Outdoor Shop

22

SECTION III ? Issuing Agent Operations

A) Application for Fishing License Issuing Agency

23

B) Issuing Agent Agreement

23

C) Sub-Agents Prohibited

23

D) Bond Coverage

23

E) Banking

23

F) Automatic Clearing House/Electronic Funds Transfer

23

G) Insufficient Funds

23

H) Voided Licenses

23

I) Ordering Supplies

24

J) Compliance

24

K) Inspections

24

SECTION IV - Instructions for County Treasurers and PFBC Regional Law Enforcement Offices

A) Disabled Veterans (DAV)

24

B) Reduced Disabled Veteran

24

C) National Guard/Armed Forces Reserve

24

D) Prisoner of War (POW)

24

E) Senior Resident Lifetime Prisoner of War (POW)

24

F) No License Required

24

G) Records Retention

25

H) Voided Licenses

25

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SECTION V ? Issuing Use Permit Decals

A) General Information

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B) Issuing a Use Permit Through PALS

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C) Issuing a Use Permit Decal "Over the Counter"

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D) Reports

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E) Agent

27

SECTION VI ? Charter Boat/Fishing Guide's Guide

A) General Information

28

B) Applicant and Permit Information

29

C) Display of Permits and Decals

29

D) Other Requirements

29

E) Special Issuing Agents for Fishing Licenses

30

F) General Fishing License Agent Information

30

Sample Forms

PFBC-769, Application for PFBC Unpowered Boat Use Permit

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PFBC-UP001, Issuing Agent's Use Permit Decal Report

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PFBC-770, Use Permit Supply Request

33

PFBC-L-102, PALS Void Log

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PFBC-L-101, Affidavit of Pennsylvania Residency and/or

Affidavit Pertaining to Social Security Number

35

U. S. Veteran's Administration Sample Letter

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PFBC-G-1, Charter Boat/Fishing Guide Application

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Completed Charter Boat/Fishing Guide Application

38

Charter Boat/Fishing Guide Renewal Application

39

Pennsylvania Fish & Boat Commission Regulations

For Issuing Agents

40

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PFBC Regional Law Enforcement Offices - Direct questions regarding the eligibility of applicants or other regulatory issues to your local office.

NORTHWEST REGION ? 11528 State Highway 98, Meadville, PA 16335 814-337-0444 Fax: 814-337-0579 Counties - Butler, Clarion, Crawford, Erie, Forest, Lawrence, Mercer, Venango, Warren SOUTHWEST REGION ? 236 Lake Road, Somerset, PA 15501-1644 814-445-8974 Fax: 814-445-3497 Counties - Allegheny, Armstrong, Beaver, Cambria, Fayette, Greene, Indiana, Somerset, Washington, Westmoreland CENTRAL REGION OFFICE - CRO 595 East Rolling Ridge Drive, Bellefonte, PA 16823 814-359-5250 Fax: 814-359-5254 Counties - Cameron, Centre, Clearfield, Clinton, Elk, Jefferson, Lycoming, McKean, Montour, Northumberland, Potter, Snyder, Tioga, Union SOUTHCENTRAL REGION 1704 Pine Road, Newville, PA 17241 717-486-7087 Fax: 717-486-8227 Counties - Adams, Bedford, Blair, Cumberland, Dauphin, Franklin, Fulton, Huntingdon, Juniata, Lebanon, Mifflin, Perry, York NORTHEAST REGION ? 5566 Main Road, Sweet Valley, PA 18656 570-477-5717 Fax: 570-477-3221 Counties - Bradford, Carbon, Columbia, Lackawanna, Luzerne, Monroe, Pike, Sullivan, Susquehanna, Wayne, Wyoming SOUTHEAST REGION ? 255 West Brubaker Valley Road, Box 9, Elm, PA 17521-0009 717-626-0228 Fax: 717-626-0486 Counties - Berks, Bucks, Chester, Delaware, Lancaster, Lehigh, Montgomery, Northampton, Philadelphia, Schuylkill

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SECTION I

General Information

A. Web Site - For the latest information on fishing and boating in Pennsylvania visit our web site at .

B. PALS Helpdesk ? If you encounter a Pennsylvania Automated Licensing Service (PALS) equipment malfunction or electronic license issuing problem, call the Automated License Systems (ALS) Helpdesk immediately at 1-800-964-7705 for WebPOS users.

C. Agent Email - PFBC is requiring all agents provide and maintain a current e-mail address with the Commission. Agents can forward email addresses by sending an e-mail to RA-pfbclicensing@. Please include your business name and PALS terminal number in the e-mail.

D. Agent Responsibilities - Fishing license issuing agents are required to keep an adequate supply of PALS License stock on hand and available for sale to customers. PFBC issued supplies may be ordered through the WebPOS terminals. Equipment and license stock remain the property of the PFBC and may be recalled or picked up at any time. All agents are required to provide a copy of the Summary of Fishing Regulations & Laws booklet to any person requesting one.

All agents and their employees involved in issuing fishing licenses and permits and preparing the required reports should be familiar with the PFBC's regulations and policies that provide guidance on the sale, responsibility and accountability of fishing licenses and permits. The regular and routine use of this handbook may eliminate many procedural problems. Digital version of the handbook is available at: .

E. License Year - Licenses and permits, with the exception of 1-Day Tourist, 3-Day Tourist, 7-Day Tourist, 1-Day Resident, Resident Lifetime and multi-year licenses and permits are valid for up to 13 months including the year printed on the license and the month of December of the prior year.

F. Customer Identification Number (CID) - Each customer will receive a unique CID through PALS when purchasing a license for the first time. The CID will remain with the customer and will appear on PALS licenses.

G. Senior Resident Lifetime Licenses - All agents are permitted to sell Resident Senior Lifetime Licenses through PALS to eligible individuals.

H. Social Security Number Requirements ? Since 1998, purchasers of a Pennsylvania fishing license have been required to provide their social security numbers when they apply to purchase a fishing license. This requirement is set forth in federal and state laws on enforcement of child support obligations. Similar requirements apply to other state licenses, including drivers' licenses and hunting licenses. Purchasers of fishing licenses and the issuing agents who sell the licenses should be familiar with these requirements.

I. Social Security Number Exemption - The Department of Public Welfare announced an extension of the exemption from the Title IV-D Child Support Enforcement law requiring collection of Social Security Numbers (SSN) for recreational licenses. Individuals applying for a Pennsylvania Fishing License are permitted to provide a PA driver's license number or non-driver identification number as an alternative to disclosing their Social Security number (SSN).

For customers wishing to take advantage of this exemption, agents must complete PFBC-L-101, Affidavit of Pennsylvania Residency and/or Affidavit Pertaining to Social Security Number, recording the individual's PA driver's license number or nondriver identification number.

After completing the PFBC-L-101 form, agents must contact the ALS Helpdesk, to obtain a customer identification number (CID), at 1-800-964-7705 for WebPOS users or the Division of Licensing and Registration at 1-877-707-4085 during our standard office hours, Monday through Friday 8:00A.M. To 4:00 P.M.

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