1. Why Did You Choose a Career in Nursing?



Possible Questions and Sample Answers*Note: This document is a compilation of many sources. Hence, some of these sample answers are not necessarily geared specifically for nursing, but are here to give you some ideas of how to frame a nursing answer to best address the type of question. Why did you decide to become a nurse?This question is an attempt to get to know the candidate better as an individual. Everyone has a reason for going into their chosen profession and this should this should be viewed as an opportunity to explain what one’s motivations are and why they chose nursing. It would be a good idea to provide a personal example if applicable, but the answer should be honest and sincere. A good example of an answer would be “I decided to become a nurse because I genuinely love working with people and caring for others. When I was a child, I had an appendectomy and was really apprehensive about it. The doctors were great, but only spent a limited amount of time with me. It was the nurses who spent time, answered questions, and helped put me and my family at ease. They were fantastic during my recovery and that has always stuck with me. That is a big reason I decided to become a nurse.”Give us an example of a situation where you had to deal with a difficult and demanding patient and what you did.Nursing is a field in which you work with many different people during difficult and stressful times. There will always be difficult patients and this question seeks to gauge one’s reaction to a common issue. “I remember one particular patient who was in a lot of pain and did not want to be touched, was verbally abusive, and constantly complaining about their pain. I reviewed his chart and spoke with the attending physician to ensure that we were doing everything we could to manage his pain. After doing so, I let him know that we were doing everything possible to make him comfortable. While what I could do for him was limited, I made sure that he felt listened to and that we weren’t dismissive.”Why do you want to work at this hospital, office, etc.?This is a question to determine what the candidate knows about the facility and if they did their homework. Before interviewing, it is important to research the office, hospital, or facility beforehand and to be able to ask or answer related questions. If a job applicant does not know anything about the office, hospital, or practice it shows a basic lack of preparation and casts serious doubt on whether or not they actually want to work there. “I would like to work at this hospital because of its excellent reputation for emergency medicine. I started as an EMT and had the opportunity to transport patients to various emergency rooms throughout the city and I was always impressed at the thoroughness, professionalism, and skill of the doctors and nurses that I encountered here. I know that this particular facility gets a good number of advanced trauma patients and I am looking forward to applying what I have already learned while still having the opportunity to learn from a seasoned and professional staff.”Why did you choose the particular field of nursing that you are in?This question is another way to get to know the candidate. Different specialities require different personality types and each have their own unique challenges. The best answer to give is one that provides some insight as to what drives the decision making process. “I have always loved aviation and was naturally drawn to emergency medicine. I spent time in the Army as a combat medic and as such spent a lot of time around helicopters both for transportation and for medical evacuations. After I left the Army, I knew that a flight nurse was the best way to build upon my previous interests and experiences in the civilian world.”What kinds of personality traits are most effective for nurses to have?This question is great for gauging a candidate's understanding of the complexity and human side of nursing. Nurses require a number of skills, especially interpersonal skills in order to successfully work with doctors, patients, family members, and other staff. “In my opinion, the personality traits that make nurses most effective are patience, compassion, and attention to detail.”What are the biggest challenges or issues that nurses face today?This is a great way to gauge whether a candidate is staying up to date on trends and news in the industry. “In my opinion, the biggest challenges and issues facing nurses today are mandatory overtime, safe staffing levels, and workplace safety. The current nursing shortage has led to potentially dangerous practices like mandatory overtime and unsafe staffing levels. This increases the stress on nurses, decreases quality of patient care, and increases the likelihood of medical errors. ”Why Do you feel you are qualified for the job?This is an opportunity for the candidates to sell themselves and talk about past education and experiences. “I feel that I am qualified for the job because I have my Master of Science in Nursing (MSN), I am a certified registered nurse anesthetist (CRNA), and have 6 years of practical experience as a nurse anesthetist. I also stay on top of industry news, studies, and attend seminars or symposiums at least twice a year. I genuinely enjoy what I do and put in extra effort to be the best that I possibly can.”1. Tell me about a time you went above and beyond for work.? The boss was away, and we got an order for an extra 300 whirlygigs. I rallied the team and we focused on getting them done ahead of time. The customer signed an exclusive contract with us for the next five years.?Remember, problem, solution, benefit.?wrongMy boss asked me to work overtime to get an extra order done. I had plans, but I canceled them.?See the difference??The next of our scenario-based situational interview questions gets at dependability. INCLUDEPICTURE "" \* MERGEFORMATINET 2. Tell me about a time you had to choose something else over doing a good job.?rightI broke my leg skiing and had to miss two weeks of work. I take it easy on the groomers now. I’m happy to report I haven’t missed a day of work in five years.?Problem/solution/benefit. That scenario question answer shows a legitimate reason, a solution, and a benefit.?wrongI’ve always put my work first because it’s very important to me. INCLUDEPICTURE "" \* MERGEFORMATINET Most employers look for employers with a positive attitude. This hypothetical situation question gauges yours.?3. Describe a situation where you weren’t satisfied with your job. What could have made it better??rightOur online ordering page let clients order incompatible components, causing heavy complaints. I asked if we could put a product check in place. The software engineer added warnings when two products weren’t compatible. Complaints went down by 35%.?That applicant just got the job. Answering situational interview questions like that shows initiative.?wrongOur online order forms created a lot of complaints. Management could have put in some kind of checking algorithm, but I guess they didn’t want to waste the time on it.?See the problem? No effort or result. INCLUDEPICTURE "" \* MERGEFORMATINET 4. Tell me about a time you reached a big goal at work. How did you reach it??rightThe company wanted to double our rafting guests for the summer. I put together a 3-part plan with a full-color calendar, social media campaign, and found-media outreach. We not only hit our goal, we got a 50% budget increase for the following year.wrongWe had to double our clientele. I designed a new marketing strategy we hadn’t tried before. We reached our goal.?That’s not a terrible scenarios questions answer, but it lacks detail. Plus, see how the first example adds additional benefit? That’s interview gold.?Which of the situational interviews questions answers below do you like best??5. Describe a situation where you saw a problem and took steps to fix it.?rightOur rechargeable forklifts had two different plugs. If you used the wrong one, you could wreck a $3,500 battery. I added zip-ties as cord-shorteners so you could only reach the right outlet. We haven’t lost a battery since.wrongI saw one of our ladders had a broken step and marked it for repairs.?See the difference? Scenario-based interview questions are looking for a benefit.?How to Prepare for a Situational Interview?Have answers ready for scenario-oriented situational interview questions about the most important soft skills. Based on research, they are:?List of Soft SkillsList of Soft SkillsStrong Work EthicTime ManagementDetail OrientedDependableSteady Under PressureProblem SolvingPositive AttitudeCommunicationDecision MakingSelf-MotivatedFlexibilityCustomer ServiceTeam OrientedConfidenceCritical Thinking?Looking for situational interview questions for managers? Focus on the managerial skills shown in our guide: Manager Resume: Sample and Complete Guide [20+ Examples] INCLUDEPICTURE "" \* MERGEFORMATINET Are you team-oriented? The three collaboration interview questions below try to find out.?6. Tell me about a time you had to collaborate with a coworker who was tough to please.?rightThe other pharmacy tech in our lab always had to have things her way. I picked my battles and actually found out she had some good ideas. When I felt very strongly about making changes to our ordering process, she was eager to help. We decreased our processing time by 25%.wrongI worked with another pharmacy tech who always had to get her way. I kept my head down and did what she said because it was easier that way. Eventually she moved on to another job.?Employers love to hire applicants who have unique abilities, as in example #1 above.??7. Tell me about a time you had to work with an important customer or a difficult manager.?Which of the scenario interview questions answers below would you rather give? Which one has more benefit??rightI had an editor who always complained about my work no matter how hard I tried. I added a second round of proofreading on each piece. Since then, I’ve received numerous compliments from editors over my level of “polish.”wrongI had a boss who was always micromanaging me and everybody else in the department. I stayed out of his way and got my job done. It wasn’t easy, but I learned to fly under the radar.?What’s better, an employee who grows through adversity, or one who hides from it??8. Describe a situation where you had to make a good impression on a customer. How did you do it??Prep for situational-based interview questions like this by digging for achievements.?rightIn my wedding video business, one client hounded me day and night before her daughter’s wedding. I asked the venue if I could “fire” her. They said her photographer, baker, and band had quit, and I was welcome to. I decided to stick with her. She was so happy she hired me to do her other daughter’s wedding the next year. The venue made me their exclusive vendor.wrongWhenever I have to meet with an important client, I make sure I’m dressed professionally and I show up on time.?The second of those situational interview questions answers is like cooked spaghetti. Can you find a win in your past like #1? INCLUDEPICTURE "" \* MERGEFORMATINET ?The scenario-based interview questions below measure your time management. About 57% of hiring managers list that as a must.?9. Tell me about a time your workload was very heavy.?This is one of those scenarios questions that judge prioritization skills. Spot the difference in these answers:?rightWe had two big orders at the same time. I delegated one to the assistant lead. He had some problems, but we got both orders shipped on time. We landed $200,000 in repeat business and the assistant lead turned out to be a capable leader.wrongWe had a couple big orders come in at the same time. I worked overtime and we got everything done.?Delegation shows both dedication and time management. Working overtime? Just dedication.?10. Tell me about a long-running project you handled. How did you manage your time to meet your deadlines??rightMy team had to develop a SaaS app for a major client. We used the Agile SLDC model with 2-week sprints and daily standups/scrums. By delegating time management, we were able to finish the project 20% ahead of time.wrongWe had to develop a SaaS app for a big client. It took a year to get all the kinks worked out. I kept myself on a strict schedule the entire time.?Don’t forget the benefit. Interview situational questions are always digging for your value.??Next up, answers to situational interview questions about a jammed to-do list.?11. Describe a time when you had too many to do items on your list. How did you solve the problem??rightOur department downsized and I got twice my normal workload. I found ways to do things quicker by sourcing new transcription software and making a new system for sorting interviews. I was able to do twice the work with the same effort.wrongDuring the holiday rush, I had a lot more to-dos than normal. I had to work some overtime, but I convinced them to hire a temp assistant.?What was your biggest time management achievement? Have it ready for your situational job interview.?How to Answer Situational Interview Questions About Job-Specific Skills?The scenarios interview questions in this guide cover general soft skills. You’ll also face questions about specific job skills.?Identify the skills you need. They’re listed in the job e up with a time you used each skill.Identify the problem and how you used the skill to solve it.Figure out a measure for how the company benefited. List dollars saved, revenue earned, time saved, customer satisfaction increased, etc.?12. Describe a situation where you used Photoshop to complete a project?Example Job Specific Situational Interview Question and Answer?rightWe had a chance to win over a high-paying client. My design was shortlisted for a Design Week Award. We got their repeat business and raised annual revenue by 15%.wrongI’ve used Photoshop daily for 10 years. I guess one of my projects was to design a Tri-Fold for a client.?Which of those two graphic designers would you hire? INCLUDEPICTURE "" \* MERGEFORMATINET These next situational interview questions get at your problem-solving skills. More than half the hiring managers surveyed count that as a key requirement.?13. Tell me about a tough challenge you faced. How did you solve it??rightWe got swamped with a line out the door and every seat and table filled. I asked the boss if we could serve free soda and breadsticks and explain the wait time to each party. We served everyone in order, and our comment cards that shift were 95% positive.wrongThe elevators went down during a busy check-in. We had to carry all the bags up four flights of stairs all night.?It’s not just “how you handled it,” it’s, “how did your idea help?”?Some behavioral and situational interview questions are booby-trapped. Make sure you find the benefit in this one:?14. Describe your biggest work failure. How did you handle it??rightI let a big order of defective parts get all the way to shipping. That was bad and created a lot of scrap. After, I suggested we install mistake-proofing so it could never happen again. We created some dies with pins in them so the parts can only be put into the machines one way. We haven’t had a single defect since.wrongI shipped a big order of defective parts to a customer. It cost the company a big contract.?You want the silver lining to be bigger than the cloud. Which of the situation questions answers above works best? INCLUDEPICTURE "" \* MERGEFORMATINET ?More than 56% of hiring managers require effective communication skills. The next group of situational job interview questions judges yours.?15. Tell me about a time you made a great presentation.?Facing situational-based interview questions like this means knowing if the employer prefers PowerPoint, Keynote, or plain old public speaking skills.?rightWe had to convince a big client to go with a costlier alternative that would ultimately make them higher profits. I put together a demonstration based on 10 real-world applications. They not only went with our suggestion, they became a long-term client.wrongI had to make a presentation to a client to convince them to pick the costlier of two alternatives. They did, and we got a bigger payment for the deal.?Some answers to situational interview questions reveal hidden facts about you. Which of the two applicants above seems more ethical??Here are three more scenario-based interview questions.?16. Tell me about a time you used written communication skills.?rightI wrote reports as part of my daily shift. My department head frequently commented that my reports were the shortest and easiest to understand of all the officers.wrongI used written communication skills to write reports every day.?That first one shows a workplace hero. The second probably wakes up tired every morning.?Our next situation questions and answers focus on communication and interpersonal skills.?17. Describe a situation where you needed information from a coworker who was slow to respond. What did you do??rightThe sound engineer in our company took a long time getting back to me with vital details. I started taking coffee breaks with him to catch up. I got faster answers and completed projects 15% sooner.wrongOur sound engineer always took a long time getting back to me. I had my manager talk to him about being more prompt.?There’s nothing wrong with answering situational interview questions like that second example. However, the first answer shows valuable interpersonal skills.?The next of our scenario interview questions gets at your persuasion skills.?18. Tell me about a time you had to persuade someone to see your side of things.?rightThe owner was convinced our gift shop was a moneymaker. I analyzed our cash flow and found it was running at a 10% deficit. I built data visualizations that showed we could increase store revenue 40% through focusing on more popular products.wrongThe owner thought our gift shop was profitable. I sat him down and explained to him that he was wrong. He saw my side of things and agreed.?That last example proves persuasiveness. The first also shows measurable results plus communication skills.?Pro Tip: All hypothetical questions are a chance to share achievements. “Well actually I faced that situation and excelled,” beats “I would assess the situation and act accordingly” any day. INCLUDEPICTURE "" \* MERGEFORMATINET The next of our situational interview questions looks at flexibility. How do you adjust to change? 51% of hiring managers want to know.?19. Tell me about a situation when your job went through big changes. How did you adjust???rightWhen our company grew, I went from a network administrator to a full system administrator. I read 5 books on systems admin and took a class to get a handle on my new responsibilities. I then used automated system monitoring and strategic hardware location to save us $50,000 a year in lost time and materials.wrongI was upgraded from a network admin to a systems admin. It was a lot more work and responsibility, but I adjusted well.?Can you see the benefit in example #1? That scenario question unearthed a super-employee.?Next on our list of situations questions and answers: confidence. INCLUDEPICTURE "" \* MERGEFORMATINET 20. Tell me about your proudest professional accomplishment.?rightI made an educational video for a consultant that brought in over $1 million in revenue.wrongI made an educational video for a consultant that brought in over $1 million in revenue. I only made $1,000 for it but I asked him for a cut of the profits on future jobs.?Sometimes answering situational questions for interviews means knowing when to stop.?21. Describe a situation where your boss was 100% wrong. What did you do??Are you confident enough to step up to the boss? Do you have the grace to accept when she says “no” regardless??rightMy boss said we couldn’t afford a bigger machine, but I knew the small one was hurting production. I took her to the shop floor during a production run and showed her all the defects and rework caused by forcing our equipment beyond capacity. She said, “price out the larger one tomorrow. We got one, and our production costs dropped 30%.wrongI knew we needed a bigger TV to help video sales. My boss said we couldn’t afford it. I said we couldn’t afford not to. I stood my ground and he finally gave in.?Again, problem, solution, benefit to the company.?Pro Tip: Does preparing for situational behavioral interview questions and answers sound hard? You only have to do it once for any number of interviews.?That’s that in terms of situational interview questions. Time to prepare for the rest.?Start with:Common Job Interview Questions and Best Answers?Next, move on to behavioral questions:STAR Method for Acing Behavioral Interview Questions?Finally, move on to specific answers:How to Describe Your Current Job ResponsibilitiesTell Me About YourselfWhat Are Your Strengths?What Is Your Greatest Weakness?What Is Your Management Style?Where Do You See Yourself in 5 Years?Why Did You Leave Your Last Job?Why Do You Want to Work Here?Why Should We Hire You??Want dozens of other tips to take your interview performance to pro level? See our guide: 50+ Successful Interview Tips, Advice & Guidelines?Key Takeaway?Here’s a recap of situational interview questions and answers:?Prepare for situational questions in advance. Identify the key requirements in the job ad. Then find achievements in your past that match.Answer hypothetical interview questions with a problem you faced, a solution you came up with, and a benefit to the company.Get ready for scenario questions around popular soft skills like dependability, work ethic, and collaboration.Expect scenarios interview questions about job-specific skills shown in the job ad.?1. Why Did You Choose a Career in Nursing?Healthcare hiring managers care about passion—for nursing, for patient care and safety (and quality patient care), and for making a positive impact on people’s lives.“Passion is probably one of the most important things. There are so many times where it comes down to two candidates, both equally qualified, [and] they will always take the candidate with more passion about why they’re doing what they’re doing,” says Musto. If a nurse isn’t in love with their field, Musto points out, they won’t work well with others, and they also won’t work well with patients.How to Answer ItExplain what drew you to nursing from a mission standpoint. What do you love most about it? What gets you excited about the field? What about taking care of patients resonates with you?Don’t be afraid to tie it back to a personal anecdote, either, such as a childhood experience or a relative who was a nurse. These three women’s stories about why they choose a career path in medicine might inspire your own pitch.2. How Do You Practice Self-Care?Nursing can be a physically and emotionally taxing career, so it’s important for interviewers to see that you know how to balance work and life. And that you’ll be able to take care of yourself—no matter how grueling the work gets—so that you can come back the next day ready to continue to perform.“Every day you’re opening the obituaries and seeing a patient that you treated for 10 years, or you’re seeing that mom who had three small kids who died of breast cancer,” says Emily Hershey, BSN, RN, Executive Search Consultant of Clinical Nursing at The Roman Healthcare Group. So when she’s interviewing candidates, she wants to know how they deal with and overcome “compassion fatigue.”Underneath this question, she says, she really wants to know: “How do you handle your emotions changing in a matter of 30 seconds, and be able to go from room to room? And then be able to go home to be with your spouse and your children?” Overall, good nurses have strong emotional intelligence—about their patients, sure, but also about themselves.How to Answer ItThere’s no right or wrong answer to this: Just explain how you’ve learned to cope with the stresses and exhaustion of the job. Do you exercise? Bake? Unplug with a good movie and some quality family time?Bonus: Adding in a couple specific examples of times you’ve had to overcome an especially emotional situation or day can make your answer even stronger.3. How Would You Handle a Crisis?Musto sums this question up perfectly: Dealing with crises in other industries may be an exception to the rule, but in healthcare, “it’s the norm.”This is especially the case for emergency nurses, who have to work speedily to get patients in and out of the ER and be able to change course at the drop of a hat, while also maintaining that compassion and quality of care.How to Answer ItMusto says that questions like this one, as well as many of the other questions on this list, are asked because interviewers don’t just want to hear that you can handle stress—but that you’ve handled it before and came out the other side unscathed.“Everyone wants behavioral answers, [but] not everybody asks the questions behaviorally,” he explains. “So you need to be prepared to give examples of your work.” Think of a time when a crisis developed in a past job. How did you react? “I panicked and left” or “I hate stress so I just avoid it” or “I let my staff take care of it” won’t cut it. You want to come across as someone who can handle anything calmly, strategically, and proactively.Hint: Try using the STAR method—Situation, Task, Action, Result—to outline your answer. It’s the best way to structure a response to just about any behavioral question you’re asked, such as “Tell me about a time when...” or “Give me an example of…”4. How Would You Deal With Someone Who’s Not Satisfied With Their Patient Care?Musto explains that this often has to do with patient satisfaction scores. Hospitals and healthcare centers can lose millions of dollars on a poor rating, so they want to hire nurses who will guarantee their patients continue to be pleased with their overall experience.Of course, it’s not just about money—compassion plays a key role in this question, too.Finally, says Dacillo, “We ask these questions to find out how their problem-solving skills [are] and how they can address confrontation.”How to Answer ItAs with the previous question, you want to show that you can maintain stellar patient care (and a level head) in even the most difficult of situations. Building off a past experience can help in this, or you can choose a hypothetical situation and explain step-by-step what you would do to solve the issue.“Usually what I like to hear is they’re [actively] listening to what the patient or family member is saying, and [can] explain to them that they understand their frustration and they’re going to review their case and speak with other colleagues,” says Dacillo.5. How Do You Handle Working With Other Nurses, Doctors, and Staff?Nursing can be a highly collaborative field, and hiring managers want to see that you can get along well with the rest of the team no matter what’s thrown your way.How to Answer ItVery important: Don’t just say “I’m a huge team player.” Show how you’ve been one by giving concrete examples of ways you’ve positively worked with and contributed to a team.Also, make it clear you actually like working with doctors and other nurses. Talking badly about old colleagues or emphasizing how you’re always right and everyone else is wrong probably won’t go over well with the interviewer.6. How Would You Handle a Disease Outbreak?This isn’t just a behavioral question to test how you’d deal with this scenario—it’s also a skills-based question.Yes, your resume may show you’re qualified in certain areas. But your interview is just as important of a place to flex your expertise—especially if it’s not clear on your application you can do the work.“Outbreaks are huge these days, because antibiotics resistance is huge,” says Musto. “More and more things are coming into our country that antibiotics can’t cure or have a hard time curing.” A qualified nurse is expected to be trained to notice the signs when something unusual is happening in a patient and to know how to proceed with care.How to Answer ItWalk them through a hypothetical situation (or a real one if you have experience dealing with an outbreak before) and what steps and precautions you’d take, leaning on your training to explain what is and isn’t procedure, why you’re taking each step, and how you’d work with others to solve the problem.7. If You Saw Someone Administering Improper Medicine/Not Washing Their Hands, What Would You Do?What they really want to know, says Musto, is if you’d do something. Because it all comes down to a patient’s safety. Someone who’s willing to confront or report another colleague—no matter at what level—to protect a patient has the integrity that makes for a great nurse.“What they’re looking for is collaborative skills, so not just coming down on somebody…but really winning them over with the right personality in order to change behavior,” he adds. Being a standout nurse isn’t just about doing the right thing on a small scale, but about being able to influence and create positive change on a larger scale. Plus, knowing how to successfully give feedback to others shows you know how to work with and lead a team.How to Answer ItDraw from past personal experience—whether dealing with this direct issue or a similar one where you had to confront a co-worker. Using the STAR method again, outline what the situation was, what your role was in it, what action you took (and why), and the result of that action.The goal? To show that A. you’d take action and B. you’d do it in a way that would encourage the person to listen to you, change their behavior, and be more thoughtful going forward.8. Do You Have [Skill/Certification]/Do You Have Experience Doing [Procedure]?Again, not everything is completely clear on an application, so many interviewers like to check your hard skills, whether that’s your experience working with certain healthcare record software, inserting IVs, or performing CPR. They also want to ensure you have the proper licensing needed to jump in and get started right away (versus needing to take extra courses or get extra training), Dacillo explains.How to Answer ItHopefully this should be pretty straightforward to answer, yes or no style. But don’t just stop at saying “yes”—prove you actually know how to do it (and do it well) by giving examples of when you put this skill into practice on the job.“Whatever’s on paper is easy to write down, but to explain it and provide examples is a different story,” Dacillo says.And if the answer is no, don’t lie. Instead, admit to what you don’t know and focus on what skills you do bring to the table.Hint: Use the job description to prepare for the kinds of skills and certifications they might ask about.A Few Other Notes About Nursing InterviewsHershey notes that while being prepared and having well thought-out, confident answers are crucial to passing your nursing interview, it’s also important not to forget the basics, such as showing up on time, dressing appropriately (no, you don’t have to wear scrubs), and sending a thank you note afterward. “Appearance is huge for us. In fact, our interview actually starts in the waiting room,” Dacillo adds. First impressions mean everything, so you’ll want to nail yours.Be sure to bring some questions of your own—and not just “How much does this pay?” You should be interviewing them to see if it’s a good fit, too!Dacillo loves being asked the question, “What do you think is the goal/mission of your organization?” because it shows that this is someone who’s here for the long haul and cares about working for the right kind of company.If you need more tips, read our guide to everything to know about nursing interviews. And lean on your network for support. If you know of people who’ve encountered nursing interviews before, they can provide you with some questions they’ve faced or help you prepare appropriate answers or stories.And remember: No matter how you choose to phrase your answers, Musto emphasizes that being a nurse is “not just a numbers game” in terms of treating patients and getting them out the door. Even if your job is to sit in an office and not interact with anyone, compassion still matters: “A nurse is truly an integral part of the healing process, so having nurses [who] understand that and how to relate to patients and the people around them and be compassionate is crucial.” If you weave that thread into everything you talk about, you’re likely to hit the right note. ................
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