PDF OFFICE ADMINISTRATION SYLLABUS - CXC | Education

CARIBBEAN EXAMINATIONS COUNCIL

Caribbean Secondary Education Certificate?

CSEC?

OFFICE ADMINISTRATION SYLLABUS

Effective for examinations from May-June 2014

CXC 09/G/SYLL 12

Published by the Caribbean Examinations Council All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means electronic, photocopying, recording or otherwise without prior permission of the author or publisher. Correspondence related to the syllabus should be addressed to: The Pro-Registrar Caribbean Examinations Council Caenwood Centre 37 Arnold Road, Kingston 5, Jamaica Telephone Number: + 1 (876) 630-5200 Facsimile Number: + 1 (876) 967-4972 E-mail Address: cxcwzo@ Website: Copyright ? 2010 by Caribbean Examinations Council The Garrison, St Michael BB14038, Barbados

CXC 09/G/SYLL 12

This document CXC 09/G/SYLL 12 replaces CXC 09/0/SYLL 04 issued in 2004. Please note that the syllabus has been revised and amendments are indicated by italics.

First issued 2004 Revised 2012 Amended 2013

Please check the website for updates on CXC's syllabuses.

CXC 09/G/SYLL 12

Contents

RATIONALE ......................................................................................................................................... 1 AIMS ................................................................................................................................................... 1 GENERAL OBJECTIVES ........................................................................................................................ 2 ORGANISATION OF THE SYLLABUS..................................................................................................... 2 SUGGESTED TIME-TABLE ALLOCATION .............................................................................................. 3 SUGGESTED TEACHING AND LEARNING ACTIVITIES .......................................................................... 3 CERTIFICATION ................................................................................................................................... 4 DEFINITION OF PROFILE DIMENSIONS ............................................................................................... 4 FORMAT OF THE EXAMINATIONS ...................................................................................................... 5 WEIGHTING OF THE EXAMINATION COMPONENTS .......................................................................... 6 REGULATIONS FOR PRIVATE CANDIDATES......................................................................................... 6 REGULATIONS FOR RESIT CANDIDATES ............................................................................................. 6 SECTION I: OFFICE ORIENTATION....................................................................................................... 7 SECTION II: COMMUNICATION .......................................................................................................... 10 SECTION III: RECRUITMENT AND ORIENTATION................................................................................ 16 SECTION IV: RECORDS AND INFORMATION MANAGEMENT ............................................................. 18 SECTION V: RECEPTION AND HOSPITALITY ........................................................................................ 21 SECTION VI: MEETINGS ...................................................................................................................... 23 SECTION VII: TRAVEL ARRANGEMENTS.............................................................................................. 26 SECTION VIII: HUMAN RESOURCE MANAGEMENT ............................................................................ 28

CXC 09/G/SYLL 12

SECTION IX: ACCOUNTS AND FINANCIAL SERVICES ........................................................................... 31 SECTION X: PROCUREMENT AND INVENTORY MANAGEMENT ......................................................... 35 SECTION XI: SALES, MARKETING AND CUSTOMER SERVICE .............................................................. 38 SECTION XII: OPERATIONS, DESPATCH AND TRANSPORT SERVICES ................................................. 42 GUIDELINES TO TEACHERS FOR THE CONDUCT OF THE SCHOOL-BASED ASSESSMENT...................... 45

CXC 09/G/SYLL 12

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