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MEETING NOTESPATIENT GROUP VIRTUAL MEETING – 27 MAY 20203-4PMParticipantsNameJob Description Sally Brown (SB)Business Project DirectorKerry Broadmore (KB)Patient Relations OfficerAmanda Craven (AC)Patient Group MemberHoward Smith (HS)Patient Group MemberDiane Robinson (DR)Patient Group ChairAlan Stanford (AS)Patient Group MemberElaine Beecroft EB)Patient Group MemberApologiesLiz Black (LB)Patient Group MemberJohn Kevan (JK)Patient Group MemberJane Hugill (JH)Patient Group MemberMinutes:Kerry Broadmore (KB)Patient Relations OfficerChair:Sally Brown (SB)Kerry Broadmore (KB)Business Project DirectorPatient Relations Officer ItemDiscussion and Minutes TakenAction1.Apologies for absenceApologies were noted as above. KB2. Care Quality Commission (CQC) Report/Action Plan UpdateSally Brown introduced herself as having a nursing Background and wide experience in medical administration most recently with the Scarborough and Ryedale Clinical Commissioning Group (CCG) as Associate Director of Corporate Affairs. She had joined Central Healthcare to support the practice through the CQC and arrived in post at the same time as the 10 day warning of the inspection was received. Sally provided a detailed overview/update regarding the recent CQC inspection report following the visit on 26th February 2020. The full report will be attached. Sally explained that the full practice team have met every Tuesday and Thursday addressing every one of the points raised by the CQC report. She confirmed that the whole organisation has worked very hard to address the issues and the team are confident that when the CQC review progress at the end of June they will be assured that the required improvements have been made and will continue to be embedded between June and September. She then answered questions from the patient representatives.SB3.Prospect Road Update In response to a question from Alan (AS) Sally explained some of the reasons why the Prospect Road Surgery will remain closed for GP appointments for the moment but will provide any updates as when future decisions are made.SB4.Long telephone messagesAmanda (AC) highlighted that the telephone messages (both prior to Covid-19 and currently) are very long and time consuming. The point was made that government policy dictated some of what was said. KB advised she would discuss this with our IT/telecoms team to see if this could be shortened.KB5.Covid -19 UpdateSally reported that a daily policy briefing was received by the practice sometimes 2-3 times daily -reams and reams of documents. The team met on Mon, Weds and Fridays to plan practice policy. The practice had had a plentiful supply of PPE and were fortunate to have a member of staff with Pandemic training who shared their expertise. They had ‘pulled out all the stops’, sharing skills. Telephone and On-line video consultations had been rolled out very quickly, photos were submitted as required and those who needed face-to-face consultations were given appointments in a safely managed environment.Area-wide, care homes had been aligned to a named practice and a weekly ‘virtual ward round’ is conducted. Thought is being given to what Primary Care would look like in the future. Normal activities have carried on e.g. 6 week baby checks, immunisations and vaccinations, screening - cervical smear tests etc, Long-term conditions have been monitored. 1,500 over 80’s have been telephoned to check medicines and arrange helpline contacts as needed.SB6.Real-time questionnaires for patientsThe option of sending some very brief questionnaires to patients during the covid-19 epidemic was discussed. Feedback regarding the following would be requested:Accessing the practice via telephoneAccessing appointments at their choice (Video, telephone, face to face)Have they received enough information regarding covid-19 and how to access services still provided by the practiceKB7.Website UpdateConcerns were raised by the group stating the website was not very ‘user friendly’. DR queried why separate numbers for ‘Belgrave’ and ‘Falsgrave’ surgeries were still advertised and displayed as this caused confusion to patients who considered themselves to be members of the Central Healthcare Practice. KB agreed to review and make appropriate changes so patient group newsletters were updated and repeat prescriptions were more accessible.KB8.Any other BusinessThe continued use of the video conferencing tools ‘Teams’ and ‘Zoom’ were discussed and it was agreed that everyone found this additional contact of use for both meetings and clinical consultations. SB confirmed that Teams would continue to be used but due to past security issues with Zoom this would have to be reviewed.DR requested thanks and appreciation from the meeting be passed onto all the staff for their hard work and dedication during these difficult times.SBDate and time of next meeting:22 July 2020 1.30-3pmVenue/virtual meeting to be confirmed ................
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