Quality, Patient Safety, - Stanford Health Care
CLINICAL EFFECTIVENESS
EVIDENCE Quality, Patient Safety, &
PATIENT
CENTEREDNESS
Clinical Effectiveness
QUALITY
at
VALUE
Stanford Hospital & Clinics
Confidential ? Protected by California Evidence Code Section 1157
Objectives
Provide an overview of quality, patient safety & clinical effectiveness
Explain the process to report adverse events
Inform you of opportunities to engage in Quality, Patient Safety & Clinical Effectiveness work
Explain the methodology used to improve patient outcomes and publicly reported data
Stanford Operating System (SOS)
Continuous Improvement
Outcomes/ Sustainability
A coordinated System of goals, strategies, tactics and
management practices in pursuit of excellence.
Stanford Operating System
People
Quality& Safety
Service
Operations
Strategic Development
Finance
Active Daily Management C?I?CARE
Purpose, Strategies, Objectives, Performance
MD-C-I-CARE
A set of elements to remind physicians of the importance of patient centered interactions:
- Connect with people by calling them by their proper name or
name they prefer (Mr., Ms., Dr.)
- Introduce yourself and your role
- Communicate what you are going to do, how long it will take,
and how it will impact the patient
- Ask permission before entering a room, examining a patient or
undertaking an activity.
- Respond to patient's questions or requests promptly,
anticipate patient needs
- Exit courteously with an explanation of what will come next
This list is also on the back of your name badge
Philosophy for Clinical QI Work
When designing quality improvement initiatives, SHC is guided by our model for Clinical Effectiveness
Clinical Effectiveness is defined by 4 principles:
- grounding solutions in evidence-based practice - designing care to be patient-centered - focusing on optimizing patient outcomes / quality - and providing high value for the care delivered (e.g.
appropriate resource utilization)
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