Performance Work Statement (PWS)



Performance Work Statement (PWS)

Fort Indiantown GAP Digital Cable

Television

01/06/2015

Version 1.0

Vision Statement ................................................................................................................................ 3

1 Introduction ...................................................................................................................................... 3

2 General Requirements ................................................................................................................... 3

2.1 Non-Personal Services ............................................................................................................... 3

2.2 Business Relations ...................................................................................................................... 3

2.3 Contract Administration and Management .............................................................................. 4

3 Scope ................................................................................................................................................ 4

4 Special Requirements .................................................................................................................... 4

4.1 Location and Hours of Work ...................................................................................................... 4

4.2 Government Furnished Materials .............................................................................................. 5

5 Performance Requirements .......................................................................................................... 5

5.1 The contractor shall provide a packaged digital television service. ..................................... 5

5.2 The contractor shall provide High Speed digital internet service. ........................................ 6

6 Deliverables ..................................................................................................................................... 8

7 Quality Assurance Surveillance Plan (QASP) ............................................................................ 8

Performance Work Statement (PWS)

Fort Indiantown GAP Digital Cable Television

Vision Statement

The contractor shall provide subscription digital cable television services to any current and future tenants of Fort Indiantown Gap

1 Introduction

The purpose of this statement of work is to provide project requirements for upgrading Pennsylvania National Guards aging television cable system that supports subscribers located at Fort Indiantown Gap (FTIG), and to provide new internet access as a service.

2 General Requirements

The place of service is; Fort Indiantown Gap

Annville PA 17003

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor

personnel.

2.3 Contract Administration and Management

|3 Scope | |

| | |

|The Contractor shall: | |

| | | |

| |♣ |Provide Subscription digital cable television and internet services to any current and future |

| | |tenants of Fort Indiantown Gap. Services will be operational within 30 days of contract awards. |

| | |Services to critical areas will be operational within 48 hours of contract award. |

| | |Services must be "packaged (Basic, Medium, Full) and provided at different reasonable rates based|

| | |on individual subscribers requirements. |

| |♣ |A required set of channels. |

| | | |

| | | |

| | | |

| |♣ | |

| |♣ |Install and maintain all infrastructure to operate television and internet |

| | |services (cabling, connectors, converter boxes etc.). |

| | |Install, test, troubleshoot, program, maintain and repair all current and future cable television|

| |♣ |services. Requests for new service will be completed within 72 hours. Request to repair |

| | |services will be completed within 72 hours. Request to repair services in crucial areas will be |

| | |completed within 24 hours. |

| | |Submit monthly reports to the Government on cable television services on a monthly or as need |

| | |basis. |

| | |Provide an "As built final technical wiring, equipment and hardware diagrams in preferred medium:|

| | |Hard Copy and CD/DVD. |

| |♣ |Provide the following Warranty and Service Contract |

| | | |

| | | |

| |♣ | |

| | | |

| | | |

| |♣ | |

| |♣ |Local Support Services |

| |♣ |Request vendor to describe local technical, maintenance and repair |

| | |support facilities, including dispatch methods and technician support tools. |

| | |Remote Support Services |

| | |Request vendor to describe manufacturer and/or vendor remote operations center facilities in |

| |♣ |support of end user customer system administration, monitoring, maintenance, and repair |

| |♣ |operations. Include the number of support personnel and training |

4 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Location and Hours of Work

Accomplishment of the results contained in this PWS requires work at Fort Indiantown GAP, PA. Normal workdays are Monday through Friday except US Federal Holidays. Workers typically

work eight (8) hours per day, 40 hours per week. Flextime workers start not earlier than 0600 and not later than 0900. Core hours of work are from 0800 to 1600 daily. All employees are expected to be available during core hours.

4.2 Government Furnished Materials

The Government retains the right to any materials that they provide at the termination of the contract. (i.e. Television lines, remotes, etc).

5 Performance Requirements

The following section specifies the Performance Objectives and Performance Elements for the contract.

5.1 The contractor shall provide a packaged digital television service.

The television cable services must allow for "packaged service (basic, medium, full channel packages) based on individual subscribers requirements.

5.1.1 Provide and maintain minimum required channels for cable service.

Minimum requirements currently being provided at Ft Indiantown GAP. Performance Standards

a) STD: Required minimum channels:

• CNN

• WPMT (Fox)

• FOX News

• CNBC

• MSNBC

• The Weather Channel

• CSPAN

• CSPAN -2

• WHTM (ABC News)

• PBS

• WHP (CBS)

• WGAL - (NBC)

• WLYH (CW)

• MYTV (PHL17)

• Pentagon Channel

AQL: Minimum required channels for all packages. Deliverables

A001 Monthly Status Report

5.1.2 The Contractor shall provide and maintain cable service packages based on subscriber requirements for Cable Television Service.

Performance Standards a) STD: Basic package

AQL: Required channels b) STD: Medium package

AQL: Basic package and minimum digital package

c) STD: Full Package

AQL: All digital channels currently available from service provider

Deliverables

A001 Monthly Status Report

5.1.3 The Contractor shall provide television cable service equipment to any existing or new subscribers located at FTIG.

Performance Standards a) STD: Cable boxes cables

Converters

AQL: Appropriate functional equipment issued

5.1.4 The Contractor shall be scalable for cable television service to any existing or new subscribers located at FTIG.

Performance Standards

a) STD: provide services that are scalable to customers

AQL: functional service with quality reception

5.1.5 The contractor shall guarantee the availability of the cable television service to any new subscribers at FTIG.

Performance Standards

a) STD: The availability to add new customers

AQL: All current and future subscribers will have access to the cable television service

Deliverables

A001 Monthly Status Report

5.2 The contractor shall provide High Speed digital internet service.

It is critical that the service be scalable to new subscribers.

Performance Standards

a) STD: The availability to add new subscribers

AQL: All current and future subscribers will have access to the high speed digital internet service

Deliverables

A001 Monthly Status Report

5.2.1 Provide and maintain minimum required speed for the high speed internet service.

Minimum requirements currently being provided at Ft. Indiantown Gap. Performance Standards

a) STD: Speed

AQL: 20-40 Mbps for all users

Deliverables

A001 Monthly Status Report

5.2.2 The Contractor shall provide and maintain equipment for high speed internet service.

Performance Standards a) STD: Routers

AQL: Required channels

b) STD: wireless access points

AQL: wireless access to buildings in area 4, 5, 6, 11, 12, 13, 14 c) STD: Cabling, power converters, uninterrupted power supply

AQL: Functional equipment

Deliverables

A001 Monthly Status Report

5.2.3 The Contractor shall provide scalable service for high speed internet to any existing or new subscriber located at Ft. Indiantown Gap.

It is critical that the service be scalable to new customers.

5.2.4 The Contractor shall guarantee the availability of the high speed internet service to any new subscribers located at Ft. Indiantown Gap.

Performance Standards

a) STD: The availability to add new subscribers

AQL: All current and future subscribers will have access to the high speed internet service

Deliverables

A001 Monthly Status Report

6 Deliverables

The contractor shall provide deliverables as described in subsequent task orders. Deliverables shall be specified by the government. Format and delivery schedule for deliverables shall be outlined in CDRLs and/or other means TBD.

Description

To be delivered by the 5th of each month.

7 Quality Assurance Surveillance Plan (QASP)

The Government shall monitor the Contractors performance under this Task/Delivery Order in accordance with the Governments QASP.

Performance Requirement Summary (PRS)

|Statements |Standards/AQLs |Incentive/Remedy |

|5.1 The contractor shall provide a | | |

|packaged digital television | | |

|service. | | |

|5.1.1 Provide and |a) Required minimum channels: | |

|maintain minimum required channels for cable |CNN WPMT (Fox) FOX News CNBC MSNBC The Weather Channel | |

|service. |CSPAN CSPAN -2 WHTM (ABC News) PBS WHP (CBS) WGAL - | |

| |(NBC) WLYH (CW) MYTV (PHL17) Pentagon Channel | |

| |AQL: Minimum required channels for all packages. | |

|5.1.2 The Contractor shall provide and |a) Basic package | |

|maintain cable |AQL: Required channels b) Medium package | |

|service packages based on subscriber |AQL: Basic package and minimum digital package | |

|requirements for Cable Television Service. |c) Full Package | |

| |AQL: All digital channels currently available from | |

| |service provider | |

|5.1.3 The Contractor shall |a) Cable boxes cables Converters | |

|provide television cable service equipment to|AQL: Appropriate functional equipment issued | |

|any existing or new subscribers located at | | |

|FTIG. | | |

|5.1.4 The Contractor shall |a) provide services that are | |

|be scalable for cable television service to |scalable to customers | |

|any existing or new subscribers located at |AQL: functional service with quality reception | |

|FTIG. | | |

|5.1.5 The contractor shall guarantee the |a) The availability to add new customers | |

|availability of the cable television |AQL: All current and future subscribers will have | |

|service to any new subscribers at FTIG. |access to the | |

| |cable television service | |

Statements Standards/AQLs Incentive/Remedy

|5.2 The contractor shall |a) The availability to add new | |

|provide High Speed digital internet service. |subscribers | |

| |AQL: All current and future subscribers will have | |

| |access to the | |

| |high speed digital internet service | |

|5.2.1 Provide and maintain minimum |a) Speed | |

|required speed for the high speed internet |AQL: 20-40 Mbps for all users | |

|service. | | |

|5.2.2 The Contractor shall provide and |a) Routers | |

|maintain equipment for high speed |AQL: Required channels b) wireless access points | |

|internet service. |AQL: wireless access to buildings in | |

| |area 4, 5, 6, 11, 12, 13, 14 | |

| |c) Cabling, power converters, uninterrupted power | |

| |supply | |

| |AQL: Functional equipment | |

|5.2.3 The Contractor shall provide scalable | | |

|service for high speed internet to any | | |

|existing or new | | |

|subscriber located at | | |

|Ft. Indiantown Gap. | | |

|5.2.4 The Contractor shall guarantee the |a) The availability to add new subscribers | |

|availability of the high speed internet |AQL: All current and future subscribers will have | |

|service to any new |access to the high speed internet service | |

|subscribers located at Ft. Indiantown | | |

|Gap. | | |

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|Identifier |Name |

|A001 |Monthly Status Report |

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