TASC (Total Administrative Services Corporation)



Employee “Remote Readiness” ChecklistEmployee Name: Employee Remote Location:Manager Name:Manager Sign Off:ItemDescriptionRequiredRecommendedType/brandHow to verifyHardware1Broadband Internet Connection (BTS does not support users on dial-up, satellite, or 3G/4G connections) 10 Mbps down/1 Mbps upDSL30+ Mbps down/5+ Mbps upCableIn your local browser (not a browser within Citrix) Go to . Submit screenshot of speedtest results with this checklist (You can paste screenshots to end of this document.)2PC meeting or exceeding BTS Infrastructure minimum requirements to support Citrix (latest requirements listing is available at , then click on Citrix Requirements)Macintosh supported by Citrix. Requirements similar to PC.Single-Core 1.5 GHz, Windows 7 or higherDual-Core 2.5+ GHz or Quad-Core 2.0+ GHz, Windows 10, It is highly recommended to hard cable your PC to Internet connection (router)*See notes on finding your system specifications at the end of this document. Submit screenshot with this checklist.(You can paste screenshots to end of this document.)3System Memory1 GB6+ GBSee notes at end of document.4Headset or built in Microphone for Skype for Business Meetings, depending on position or manager requirements Company-provided by supervisor approval based on need- Logitech H3905Internal or external Webcam for Skype for Business Meetings, depending on position or manager requirementsCompany-provided by supervisor approval based on need- LifeCam HD-3000 6Telephone connection. Required phone dependent on position or manager approvalLandlineMobileLandline(Customer Care positions require a Landline)**Security7Anti-Virus Software up to dateAVG, AviraTrend Micro, BitDefender, or Kaspersky. (Other AVs may be used)Submit screen shot of your AV/Security software’s main menu8Anti-Malware Software up to dateWindows DefenderMalwarebytes9Firewall InstalledWindows FirewallIncluded with AV softwareAV/Security screen shot may should show firewall statusAccounts10TASC Active Directory/Citrix Account (TASC Citrix/login Access)11TASC CIC account (TASC Global Phone Access)12Microsoft Office 365 account (MS Skype for Business and Office)Install/ Set-up13Microsoft Skype for Business or Microsoft Lync installed locally on employee’s PC and testedMicrosoft LyncMicrosoft Skype for Business 201614Gatekeeper registration, set-upMandatory15Citrix webpage set-up for access to required applications for positionSet up in-house before going remoteTraining16Gatekeeper, Citrix, Skype, CIC, Remote Readiness-Course 1, Remote Readiness Course 2TASC AcademyMandatory17Core System; Network/Printer; BTS-Help, Outlook, Other trainings as assigned by supervisorAs assigned by supervisorINSTRUCTIONS: Mobile devices such as tablets (iPad/Android/Windows Surface Pro) should never be used for long-term usage such as processing and customer service – mobile devices should only be utilized when portability is required such as while traveling or in conference rooms. Notes for Items 2 and 3 above: To access your home PC specifications and get a screen shot to return with this Checklist:In Windows 7:Open Start MenuRight-click on ComputerSelect PropertiesIn Windows 8.1:On desktop, Move the mouse to the top right of the screen, the “Charms” menu should be displayed.Click on the “Settings” charmClick on the “PC Info” option to see system specifications. In Windows 10:Open any folder or select “This PC”In the left side of the window, right-click on “This PC” and select “Properties” to see system specifications.1Item 2: Hard cabled Ethernet connection is required.Wireless internet connections are more apt to cause interruptions and inconsistent speeds and performance.If your home workstation is not equipped with an Ethernet port. You can plug in a USB 2.0+ to Ethernet adapter that can be purchased for a reasonable price.Google search for an adapter: 6: Home VoicemailCIC will automatically place a user in “Agent Not Answering” status after 30 seconds trying to connect.If a home voicemail picks up before that time, a caller could be routed to the user’s home voicemail.The voicemail is preferably disabled. If this is not possible, the ring can be extended to greater 30 seconds.Other tips for remote workers:Start up 10 minutes early to ensure that your applications are ready at the beginning of your shift.Go to your connection center and log off of your Citrix connections at lunch, and at the end of the day.Limit the number of Citrix apps open at a time.Opening Citrix apps on the desktop requires a single click, not a double click.Use a separate browser for work. For example, if you use Internet Explorer for personal use, use Mozilla Firefox for work.Ideally, you would have a computer dedicated to work.During working hours, home internet use should be reserved for business purposes only. If there are other users at your remote location (home) who are also using the internet, your available bandwidth will be reduced.Non-business applications and websites (YouTube, iTunes, Pandora, Facebook, etc.) are not to be accessed during working hours (this is true for all employees internally or remote.) ................
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