Student service user guide - Pearson qualifications
Student Service User Guide Contents
This guide is designed to help Exams Officers and teachers understand what students see when they log into the new enhanced version of ResultsPlus Direct, helping them to answer any queries they may have.
1. About the new enhanced ResultsPlus Direct 2.0 service
2. Account activation for each registration method 2.1 Note re students registered via PIN slips 2.2 Account activation for students registered via either Option A (the CSV upload option) or via PIN slips 2.3 Account activation for students registered via Option B (the CSV download option)
3. Logging in
4. Managing student accounts 4.1 Searching for registered students 4.2 Registered accounts that are `Not activated' 4.3 Failed activation 4.4 Forgotten passwords 4.5 Locked accounts
5. Home
6. My results 6.1 Grade and unit results 6.2 Sort and refine 6.3 Exam paper overview 6.4 Highlights 6.5 Question analysis 6.6 Skills maps
7. My mock results 7.1 Entering mock marks 7.2 Mock analysis reports
2 3 ? 9
3
4 ? 5
6 ? 9 9 ? 10 11 ? 14
11 12 13 14 14 15 15 ? 24 15 16 17 18 ? 20 21 ? 22 23 24 24 25 ? 27
8. My account (Editing your account details, security questions and email)
28
9. More from Pearson
28
10. Technical requirements
28
Pearson ResultsPlus Direct | Student Service User Guide | Issue 2 | May ? Pearson 2020
page 1 of 28
1. About the new enhanced ResultsPlus Direct 2.0 service
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Pearson ResultsPlus Direct | Student Service User Guide | Issue 2 | May ? Pearson 2020
2
page 2 of 28
2
2. Account activation for each registration method
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with PRINegsistthrraotiuognhOtphteioirneAxa(mthienaCtSioVnuopflfoiacedro. pTthioisnP) IN process is being replaced after Summer
2013.RTehgiisstyreaatiro,ntwOoptnioenwBo(ptthioenCsSwVedroewpnilotaeddo, patllionw)ing exam officers to create enhanced student
accounts:
The diagram below demonstrates the student registration and subsequent account activation processes
fo?r eRaecghisotfrathtieonthOrepetioopntiAon(tshceuCrrSeVntulypalovaadilaobpletio(PnI)N slip, option A and option B). Please note,
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For more details on the visit our pilot website.
new
The diagram below demonstrates the student registration and subsequent account activation processes for each of the three options currently available (PIN slip, option A and option B).
2.1 Note re students registered via PIN slips
2.1 Note re students registered via PIN slips
Students who received PIN slips from their institution in Summer 2013 need to follow the instructions
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accounts at the earliest opportunity, since it may take up to 48 hours for the activation welcome email to be sent to them.
See section 1.2 for further details on welcome emails and how students activate their account. 3
Pearson ResultsPlus Direct | Student Service User Guide | Issue 2 | May ? Pearson 2020
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Trouble Shooting
What if... The student hasn't received their welcome email?
If, for any reason, the
student cannot see their
welcome emTariol uinbthleeirShooting
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received thepiroswsiebllceotmhahetasstnud'tenrtesc' eived their
email?
home firewwalleslcmoamy ien email?
some instances prevent
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welcome email to the samseoomr ea instances prevent
different email address vwiaethlceome emails from
ResultsPlus Direct adminbisetriantgionreceived. If this is
area in their ResultsPlus hacacpopunetn. s, Exams Officers
can resend the welcome
email to the same or a
different email address
via the ResultsPlus Pearson ResultsPlus Direct | Student Service User Guide | Issue 2 | May ? Pearson 2020
Direct administration
4 page 4 of 28
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To activate the account, each student must provide their date of birth and set a security question
Toanadcptiavsaswteordth. e account, each student must provide their date of birth and set a secu paAsftsewr coormdp. leting these fields and accepting terms of service, students will have access to their
ResultsPlus account.
After completing these fields and accepting terms of service, students will have acce ReNseuxlttSstPeplu-sseacctiocnou3:nLto.gging in
Next Step - section 3: Logging in
Pearson ResultsPlus Direct | Student Service User Guide | Issue 2 | May ? Pearson 2020
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