Chapter 9—Product Concepts
Keen.com charges a per-minute fee to the person who contacts its specialist. Keen.com would be classified as a: a. good b. tangible resource c. tangible product d. service e. nonprofit organization ANS: D. A service is the result of applying human or mechanical efforts to people or objects. PTS: 1 REF: 159 OBJ: 11-1 TYPE: App ................
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