Michelle Skelton



Michelle Skelton2371 Ben Hill RoadEast Point, Georgia 30344michellekskelton@Home: 678-705-6943Cell: 678-536-6979ObjectiveMy plan is to continue building a professional career in a field pertaining to customer satisfaction through the use of technology. I will implement new processes and ideas using the concept of computer science, including databases and web development.SkillsExcellent Organizational SkillsStrong Customer Relations SkillsComputer ProficiencyData EntryWord Processing and TypingFiling and Records ManagementType 45 wpmSpreadsheets/ReportsExecutive SupportTelephone AnsweringFront-Desk ReceptionInventory ControlComputer: Experienced in Lotus Notes, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Excel, Windows, PeopleSoft and other applications and systems.Professional ExperienceNCR Corporation – Peachtree City, Georgia9/2011 to presentException ManagerAssist in delivering key directives and focus points to the field. Communicate directly with engineers and field management, account support teams and customers (internal and external).? Work directly with field resources in local language, answering calls, documenting and assisting with requests for service, inquiries and escalations. Gather problem information and determine criticality. Drive work order movement and closure. Drive contracted?SLA?requirements (customer specific). Determine priorities. Capture information and record data in desktop tools.KSK BIZTECH CONSULTING – Atlanta, Georgia6/2008 to 3/2011Office AssistantMaintained, updated, arranged, and filed for easy retrieves, storage or reproduction of records, documents and reports. Managed calendar, planed client meetings, developed and maintained spreadsheets and presentations. Kept track of financial transactions of office funds. Answered telephones and take messages. Completed and mailed bills, contracts, policies, invoices, or checks. Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. DEPT. OF COMMERCE (US CENSUS BUREAU) – Douglasville, Georgia4/2010 to 10/2010Office ClerkHandled multifaceted clerical tasks; including data entry, filing, inventory control, records management, retrieval and delivery of messages, and receiving and making of phone calls. Conducted efficient quality control measures of Crew Leader Assignments, controlled records, and prepared work assignments for field staff. Developed and managed spreadsheets in Microsoft Excel which resulted in a better and more productive process for calculating, tracking and recording progress of operation while adhering to strict deadlines. Others duties included but not limited to tracking and shipping census forms for processing and performing assigned tasks in the Operations Control System. JOHN HARLAND – CLARKE Co. – Decatur, Georgia4/2006 to 3/2008Customer Care ProfessionalReceived a high volume of inbound calls and also placed a few outbound calls when necessary. Effectively responded to all of customer’s needs; which included handling complaints, placing orders accurately for both individual customers and financial institutions. Offered additional and complimentary products. Tracked shipping information. Education GEORGIA STATE UNIVERSITY — Atlanta, Georgia2011 to PresentPursuit of Bachelors Degree in Computer ScienceBENJAMIN E. MAYS HIGH SCHOOL — Atlanta, Georgia2001 to 2005Diploma – College Preparatory w/ Distinction (GPA 3.8) ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download