West Coast Phlebotomy School Catalog



West Coast Phlebotomy School Catalog2015Effective January 1st 2015 to December 31st 2015 West Coast Phlebotomy School CatalogEffective January 1st 2015 – December 31st 2015Table of Contents: 1. Mission Statement-Phlebotomy as a career-Faculty 2. School Facilities-Tuition and fees 3. Student Scholarships-Course Description-Course Objectives 4. Certifications-Admission & Enrollment process- 5. Transfer of Credits-Transcripts/Academic Records- Discrimination policy 6. Class Schedule-Course Units 7. Safety notice and Statement of Physical Risk-Standard and Universal Precautions 8. Student Code of Conduct-Dress Code Policy 9. Cancellation and refund policies-Re-Enrollment10. Required Materials-Attendance policies-Grade Requirements11. Internships12. Health, Character and Technical Standards13. Phlebotomy Students Must14. Weather/Emergency Procedures-Observed Holidays-Student Complaint process15. Student Grievance Policy-Statement of Non-Research Use of Blood Specimens WEST COAST PHLEBOTOMY SCHOOL CATALOG: 2015 Mission Statement: West Coast Phlebotomy Inc is a Private Career School that is committed to providing high quality professional training and certification in healthcare education. By our continuous High Standards and insistence on Integrity and Ethics, we will provide knowledgeable, confident and skilled healthcare professionals to enhance the quality of the health care profession. Phlebotomy as a Career: A phlebotomist is a healthcare professional that collects blood specimens for the purposes of laboratory testing. Additional duties may be performed by a phlebotomist depending on the clinical setting they work, such as clerical duties, point-of-care testing, collection and transport of other types of laboratory specimens, and specimen processing. Phlebotomists may work in hospitals, physician’s clinics, blood donation centers or laboratory collection sites. Professionalism and effective communication skills are an essential part of working as a phlebotomist. Faculty:Debbie Reasoner, Owner/Director/Phlebotomy Instructor for WCPI. Licensed by the Oregon Department of Education.NHA-Nationally Certified Health Care Instructor,NHA-Nationally Certified Phlebotomist, AHA-CPR InstructorWith over 20 years of experience in various settings of the health care field, Debbie considers herself to be a positive person who adapts well to any situation. Being detail oriented and able to multi task strengthens her teaching skills. She enjoys being in a constant state of learning which has enabled her to enhance the quality of the classroom environment. As a business owner for many years she knows the value of excellent customer service. Her roots are here in the Pacific Northwest, having been born and raised in the Portland area. She has a strong dedication and respect for the health care profession.Debbie has built her business success on honesty, integrity, and a passion for doing things right. Her focus is to help the student exhibit professionalism along with compassion and commitment to excellent patient care. Thank you and no excuses are her teaching trademarks. She believes to achieve these traits you must leave your junk in the trunk and your ego at the door. Her intention is to bring out the best in each student so they can be the best health care professional and in return the patient experience will continue to improve. The continued success of West Coast Phlebotomy speaks volumes as they consistently send out competent and knowledgeable phlebotomist's to enhance the health care profession. "This is a career where rewards are measured by the lives that you touch" PG 1 WEST COAST PHLEBOTOMY SCHOOL CATALOG: 2015 School Facilities: The school is located in beautiful Oregon City's South Ridge Center at 1678 Beavercreek Rd. Suite N Oregon City Oregon 97045. It is conveniently located in a 2100 sq ft. Professional suite with access to I-205 and I-5. Many restaurants are within walking distance. Students will be provided with state of the art equipment and updated materials. Students will also enjoy a spacious classroom, access to a full laboratory with one on one instruction, a capillary lab, kitchen and break room. ?Students will have access to the classroom computers, phlebotomy related web sites and to class instructional materials such as books, microscopes, and practice materials. This list is not inclusive as new materials are added on a regular base. These materials are for use in the school only.Tuition and Fees:Application Fee:?$ ?25.00 (Paid at the time the application is sent to the school) (non refundable)Registration Fee: ??????$150.00 (Paid when accepted into the class)Tuition: ????????????????????$1825.00Supplies/Text books:$ 595.00Liability Ins: ??????????????$ ?40.00Total program cost ????$2635.00**Prices subject to change.Full balance of program cost above due one week prior to first day of classStudents need to purchase their own white knee length lab coat and stethoscope. The estimated additional cost for these items will be $60.00 in addition to the $2635.00. Students may purchase these items from the school.We also offer a Health Care Provider CPR class at the school for the cost of $60.00.We accept Checks, Money Orders, and Cash. PG 2 Student scholarships: may be available through funding agencies such as Work Source, Vocational Rehab and WIA. You may contact these agencies through your local Employment Department-Portland Community College or Clackamas Community College. We currently do not offer any financial assistance or payment plans. ?Banks and other lenders may make a loan available to you. ?Look for scholarships from businesses, or community organizations, Workforce Development, Vocational Rehabilitation, or similar agencies in your county. Industries that are closing or putting employees on lay-off may also pay for retraining in another line of work. ?We do not have a federal “school code.” ?Only very large schools qualify for the government student loan program. ?Our small size does not qualify under the government student loan program. ?The upside to our small size is the personal attention you get in class! Course Description: This course is designed to provide basic knowledge and skills necessary to perform venipuncture (phlebotomy) in a clinical setting. In addition, this course will prepare students to obtain phlebotomy certification from the National Health Career Association (NHA). Students receive instruction in patient care and professionalism, basic anatomy and physiology, medical law and ethical issues, safety and infection control, HIV/AIDS, HIPAA, blood collection equipment, and venipuncture procedures. Venipuncture procedures are performed in accordance with current standards under the guidance of instructors using fellow students. All students must be willing participants as providers and receivers of phlebotomy. Classes are held Mon-Thu from 8am until 1:30pm for Aprox 6weeks and a minimum total of 110 class/lab hours. Course Objectives: Upon successful completion of this course, students will be able to: 1. Identify the role and function of a phlebotomist in the health care team. (Patient care and Professionalism)2. Demonstrate knowledge of safety and infection control. 3. Understand and follow OSHA Universal Precautions and Standard Precautions. 4. Demonstrate basic understanding of anatomy and physiology as they relate to general pathologic conditions. 5. Demonstrate understanding of the importance of patient identification in specimen collection. 6. Determine appropriate venipuncture and capillary puncture sites. 7. Identify and select appropriate collection equipment and additive collection tubes used in venipuncture. 8. Perform venipuncture using the evacuated tube method, winged infusion and syringe method. 9. Identify and select appropriate capillary puncture equipment. 10. Perform adult/infant capillary punctures.11. Urinalysis and centrifuging12. Blood Pressures13. Understand and follow HIPAA (privacy laws) This list is not inclusive as many new skills are taught throughout the program PG 3 Phlebotomy Certification:National Certification:Certificates:Upon successful completion of this program the student will receive a certificate of completion from West Coast Phlebotomy. The student will also receive certificates in the following areas: Customer Service, Blood Borne Pathogens, HIV/AIDS and HIPPA. This program is also approved by the NHA and students may choose to take the NHA certification exam upon successfully completing this course. Most hospitals will require a National Certification so it is highly recommended that the student take our study class and then the National Certification Test both are presented at the school. The cost of the study class is $140.00 and is a six hour class designed to help the student focus on the material they will be tested on. Study books and materials and continuing education credits are included as well as meals.Students will be given information regarding registering for the NHA certification exam during class. The cost of the exam is $105.00 and will be given at the school via paper and pencil. Admission & Enrollment Process:A pre-enrollment interview is required to be considered for possible enrollment. This interview is intended to introduce the potential student to our program and to make sure the student has the potential to be successful in this career. ** (See list below) We keep our classes small to ensure one on one training in our laboratory. Typically 12 to 16 students per term. Applicants must be at least 18 years of age and have graduated high school or hold a Graduate Equivalency Diploma (GED) by the time of enrollment. Applicants must be citizens or legal residents of the United States or its territories. Picture ID is required. Students will be required to provide documentation that both of these requirements have been met. A TB test result within the last 6 months of the term the student is applying for, tetanus within the last ten years and proof of the Hep B series are required and are listed on the application. The applicant is not required to show proof of immunizations before the interview. A CPR card for Healthcare providers is required before graduation and will be offered at the school for $60.00.Applicants who are denied or accepted into the program will be notified by email or phone within 3 business days of the interview. Accepted students will be given a time line in which to complete the requirements listed above. If applicants are denied admission to the program for any reason they may reapply for a subsequent term. Admission to the program is by granted by the Director. West Coast Phlebotomy does not discriminate on the basis of age, race, color, religion, ethnicity, sexual orientation, gender, or disability. Application for each term is open and there is no application deadline prior to each program start date, although applicants are encouraged to apply at least three week prior to the term they would like to interview for.Applications can be obtained via email request at director@ or through the link on the schools website at or by calling the school at 503-723-8777.When the school receives the completed application along with a $25.00 application fee we will call the applicant to set a time for an interview at the school. Please list the term date you are applying for on the application.PG 4 Transfer of credits:West Coast Phlebotomy does not offer credit for previous training from other facilities. Transcripts /Academic Records:Academic records are available to the student/graduate upon request. One official and one unofficial transcript are provided free of charge upon graduation. Additional requests for transcripts must be in writing, with a signature, and accompanied by a $10 fee per copy. Student records are released by WCPI only with written consent by said student and under applicable conditions of the Family Educational Rights and Privacy Act (FERPA). **Additionally, prospective students should ensure that they possess all of the essential functions in the following list to provide reasonable assurance that they will able to complete their course of study and participate fully in the required training: 1. Project a well-groomed, neat appearance. 2. Ability to stand and/or walk for long periods of time. 3. Sufficient motor coordination to manipulate equipment and safely collect and process patient specimens. 4. Visual ability to discern colors, perform phlebotomy procedures and read and interpret test requests. 5. Hearing ability to respond to patients, physicians, nurses, support staff and laboratory personnel. 6. Ability to maintain patient confidentiality and to exercise ethical judgment, integrity, honesty, dependability and accountability. 7. Communicate professionally with patients, physicians, nurses, support staff and laboratory personnel. 8. Establish effective working relationships. 9. Ability to organize and assume responsibility for one’s work. 10. Ability to perform job functions accurately and quickly even under stressful conditions. 11. Operate computers. 12. Accurately perform written and oral procedures. If there are questions or concerns regarding any item listed above, please contact the Director@ to determine if a specific action plan can be made to enable our instructors to accommodate our instructional program to better meet your needs or direct you to the necessary resources to address your concern.Discrimination Policy: WCPI will not discriminate against any student on the basis of gender, race, color, religion, sex, sexual orientation, national origin, marital status, age or disability. Students are encouraged to first use the student grievance policy to resolve any perceived discriminatory action by other students, faculty or staff. Any person unlawfully discriminated against, as described in ORS 345.240, may file a complaint under ORS 659A.820 with the Commissioner of the Bureau of Labor and Industries. Any faculty member or administrator found to have engaged in discriminatory behavior will be subject to discipline as outlined in the school's instructor policy manual. PG 5 CLASS SCHEDULE FOR 2015: Classes last 5 1/2 to 6 weeks.Monday through Wednesday 7:30am to 2:30pm.You can request an application sent to you as an attachment via email.January 5th to February 11th February 23rd to April 1st ?April 13th to May 20th???????????June 1st to July 8th ??????? July 20th to August 26th September 7th to Oct 14th *October 26th to Dec 2nd *Evening Class Only Offered October term 4:30 to 10:00 pm Course Units:Unit 1:Patient Care Professionalism Unit 2: Infection ControlUnit 3: Medical TerminologyUnit 4: HIV/AIDS EducationUnit 5: Medical Law & Ethics Unit 6: Anatomy & PhysiologyUnit 7: Phlebotomy Skills, Professionalism PG 6 Safety Notice and Statement of Physical Risk: The clinical portion of this course introduces students to the proper and safe use of venipuncture equipment, including needles and lancets. There is an inherent safety risk when using these devices and as such, students will be held to strict guidelines about sharps handling and disposal. Disregard for safe practices as described in the Student Code of Conduct section will result in disciplinary action. Typically a verbal warning is issued, followed by a written warning and corrective action plan is introduced. Depending on the situation the student may be expelled from the course with pro-rated tuition refunded according to the tuition schedule. This course incorporates the practice of invasive procedures. As stated previously, all students must be willing to participate both as providers and receivers of phlebotomy. The instructor reserves the right to exclude any student from performing or receiving a phlebotomy procedure based upon the appropriateness of the situation. Doing this ensures that all students are treated fairly and safely. Physical risks of participating in the class include discomfort from venipuncture and capillary puncture possible as well as exposure to potentially infectious materials. Students with excessive absenteeism or inability to adequately achieve the required objectives may necessitate withdrawal from the course. Students may be exposed to potentially infectious materials and therefore Standard Precautions and Universal Precautions must be followed at all times to ensure safety of all students. Strict observance of these precautions is mandatory. Failure to comply may result in expulsion from this course. If exposure does occur, students and staff are expected to follow the procedures for exposure as described in the safety manual. Standard Precautions and Universal Precautions: The CDC recommends the use of Standard precautions to prevent transmission of microorganisms from known and unknown sources in the healthcare setting. Blood and most body fluids and secretions are considered potentially infectious regardless of the known status of the source patient. For the purposes of this course, Standard Precautions will be applied when performing all phlebotomy procedures and will include the use of hand washing, hand sanitization and appropriate personal protective equipment such as gloves, gowns and masks. OSHA Blood borne Pathogens Standard uses Universal Precautions as an approach to minimize the risk of transmission of the blood borne pathogens HIV/AIDS, Hepatitis B and Hepatitis C. Universal Precautions requires that all blood and body fluids be treated as potentially infectious. For the purposes of this course, Universal Precautions will be applied using , hand sanitization, hand washing when hands are visibly soiled with blood, personal protective equipment such as gloves, gowns and masks, work practice controls such as surface disinfection and engineering controls such as safety devices on equipment and proper disposal of regulated bio hazardous waste in sharps containers. PG 7 Student Code of Conduct:West Coast Phlebotomy Inc is committed to creating a safe environment that promotes learning as well as teaching. It is necessary that each student behaves in a safe, ethical, respectful and professional manner. Unsafe or unprofessional behavior will result in disciplinary action. Initially the student will receive a verbal warning either from the instructor, or program director. Further incidents will result in a written warning and the instructor or program director will meet individually with the student to create a corrective action plan. If the problem continues, the student’s enrollment in the course may be terminated and pro-rated tuition refunded according to the cancellation and refund policy. West Coast Phlebotomy Inc, reserves the right to implement reasonable corrective action which may deviate from the general description above as necessary depending upon the severity of the situation. Examples of unsafe or unprofessional behaviors include, but are not limited to: 1. Excessive tardiness/absenteeism. 2. Inappropriate attire, see Dress Code Policy. 3. Failure to follow written and verbal instructions 4. Threatening, aggressive or hostile behavior directed at fellow students or the instructor. 5. Behavior that interferes or disrupts teaching and learning. 6. Academic dishonesty such as cheating, fabrication, tampering or plagiarism 7. Attending class under the influence of any drug or substance that impairs judgment or may interfere with safe performance of venipuncture procedures. Attending class under the influence of any alcohol or illegal drug.8. Performing venipuncture procedures without appropriate supervision. 9. Disregard for Universal Precautions, Standard Precautions or proper handling of sharps. Additionally, students are expected to receive feedback from instructors in a professional manner. If a student has concerns over the feedback received in class, the student is to address the problem according to the process for student complaints. Dress Code Policy: Students are expected to maintain a well-groomed, neat appearance. All clothing must be neat and clean and students are expected to refrain from wearing perfume or cologne to class. Fingernails must be kept short and clean as we adhere to strict infection control policies.Required attire includes healthcare uniforms (scrubs) free of company logos. Close-toed shoes are required due to the potential for exposure to bio hazardous material. Hair (including facial hair) should be neat and clean with long hair tied back during laboratory hours. PG 8 Cancellation and Refund Policies: (OAR 581-045-0036) A student may cancel enrollment by giving written notice to the school. Unless the school has discontinued the program of instruction, the student is financially obligated to the school according to the following: a. If cancellation occurs within five business days of the date of enrollment, and before the commencement of classes, all monies specific to the enrollment agreement shall be refunded; b. If cancellation occurs after five business days of the date of enrollment, and before the commencement of classes, the school may retain only the published registration fee. Such fee shall not exceed 15 percent of the tuition cost, or $150, whichever is less; c. If withdrawal or termination occurs after the commencement of classes and before completion of 50 percent of the contracted instruction program, the student shall be charged according to the published class schedule. The student shall be entitled to a pro rata refund of the tuition when the amount paid exceeds the charges owed to the school. In addition to the pro rated tuition, the school may retain the registration fee, book and supply fees, and other legitimate charges owed by the student; i.e. Pro rata refund means a refund of tuition paid for that portion of the program not offered to the student prior to withdrawal. The date for determining that portion shall be the published course schedule and the last recorded date of attendance by the student d. If withdrawal or termination occurs after the completion of 50 percent or more of the program, the student shall be obligated for the tuition charged for the entire program and shall not be entitled to any refund; e. The enrollment agreement shall be signed by both the student and the authorized school official. For cancellation of the enrollment agreement referenced in (a) & (b), the “date of enrollment” will be the date that the enrollment agreement is signed by both the student and the school official, whichever is later. Re-Enrollment: A student who withdraws from the course or does not achieve the minimum requirements may Re apply to re-enroll in the program. If enrollment is terminated by the school for disciplinary issues then re enrollment will not be considered.Students wishing to re-enroll are responsible for payment of tuition and fees regardless of prior enrollment. In addition to submitting a current enrollment agreement and supporting documents, students must include a written letter to the program director that includes: 1. A brief description of what the student’s motivation is for pursuing phlebotomy training. 2. A brief explanation for withdrawal, or inability to meet minimum course requirements in the previously enrolled course. 3. An explanation/description of how the student has addressed, corrected or resolved the issue as described above. The program director will review the letter requesting re-enrollment and will approve or follow-up with the student if further remediation of the situation is deemed necessary prior to course enrollment. Re enrollment is not guaranteed and will be at the sole discretion of the Director. PG 9 Required Materials Text Books (Included in program costs)Note book for taking notesWhite knee length lab coatCPR Card for Health Care ProvidersStethoscopeScrubsAttendance Policy To ensure students are able to successfully meet the course objectives, attendance is required. In the event of illness or emergency, students must contact West Coast Phlebotomy Inc, immediately regarding the absence. You must leave a message on our answering service if we cannot be reached in person. There are no make-ups for lecture materials/quizzes or lab hours. Students should not be absent from class for more than 2 days. After the 2nd absence from class, students will be notified that they have been placed on probationary status. Further absence will result in termination of student enrollment in the course. Students with unexpected physical limitations may be able to continue with this course; however the student understands that excessive absenteeism or inability to adequately achieve the required objectives may necessitate withdrawal from the course. It is the students’ responsibility to meet with the instructors and program director to determine appropriate action if emergency/illness may prevent them from meeting the attendance requirements. Students are expected to arrive to class on time. Tardiness in excess of 15 minutes may be counted as an absence. Students are expected to stay for the duration of scheduled classroom hours. Failure to stay for the duration of the class will be counted as absence. Grading Course objectives will be met using a combination of lecture and practical laboratory experience. Students will be given assignments based on lecture material to complete during class hours as well as outside of the classroom. Weekly quizzes and tests will provide assessment of student progress. (Incomplete assignments will not be accepted and will be marked down for being late) The student will also be evaluated for overall performance using certain attitudes and behavior criteria. (This list of criteria will be discussed in detail and given to the student during the pre enrollment interview.) During the term the student will be notified as to what needs improvement to allow students to address areas needing improvement. Student code of conduct applies.Minimum Grade Requirements:Assignments = 70% Tests = 70%Final Practical= 85%Final Test=80% Laboratory/ Professional Evaluation = 85% PG 10 Internships: are limited and offered as sites become available. Students are not automatically enrolled or considered to be eligible for the internship program. Students must meet certain criteria to be considered for any internship. (School has list of criteria) Students must have complete documentation of immunization records, TB testing, criminal background check, drug screen and liability insurance coverage for an internship. (School has information and check lists for these). Students who participate in the internship must be available on a full-time basis for three 40-hour weeks. There are no evening or weekend internships. (Internships are on a volunteer basis).There will be an additional fee of $450.00 to $500.00 for students selected to do an internship.Students who participate in the internship program must successfully complete the internship to receive a certificate of completion from the school. Students have the option to complete the phlebotomy program without the internship portion and upon successful completion at the end of the six weeks will graduate and receive their certificate of completion. Background checks and drug screening will not be required if not applying for the internship program.Students who successfully complete this phlebotomy program are eligible for employment at independent labs, hospitals, clinics, various other medical facilities and are eligible to sit for a national certification examination offered at the school. This program is not a guarantee of an Internship or employment. Pg 11West Coast Phlebotomy Inc. Volunteer Internship Requirements/CriteriaShould I meet the requirements/criteria for a volunteer internship, I understand that I will be put on a list and be placed according to the location and facility that will best fit my needs. I am also aware that there may be a waiting period for me to start a volunteer internship. This will be dependent on the availability of sites and locations. I also understand that I will not receive a certificate from the school until I have successfully completed the internship. Criteria which must be met to be eligible to volunteer for an internship through West Coast Phlebotomy inc.----Final test grade must be 85% or higher.----Evaluations of Lab Skill/Professionalism must be 90% or higher.----Final Practical must be 90% or higher.----Must pass each unit with an 85% or higher.----Not more than one tardy during the term.----Not more than one excused absence during the term.----Student cannot have any written warnings during the term.----Must interview with Director and be approved by West Coast Phlebotomy and internship site.----An internship through this school requires an additional fee paid to the school at the time of acceptance into the internship program. The fee will range between $400 to $550.00 depending on the site requirements and length of internship.----Student must have all required immunizations/insurance/ be able to pass background checks and drug screens before beginning internship.----Student must complete internship with an acceptable evaluation from the site in order to receive a certificate of completion in phlebotomy from the school.----West Coast Phlebotomy has raised the bar in Allied Health Care Training and expects its students to rise above that bar to show their desire and professionalism during their phlebotomy training to be considered for an internship. Since completing an internship is not mandatory to receive a certificate of completion from the school, it is expected that the student who wants additional training will meet the criteria above and also abide by the syllabus and amendment to the syllabus. Pg 12 Health, Character and Technical StandardsWCPI must ensure that patients/clients are not placed in jeopardy by students during learning experiences. Therefore, students in the phlebotomy program as well as internships must demonstrate sufficient emotional stability to withstand the stresses, uncertainties, and changing circumstances that characterize patient/ client care responsibilities. Furthermore, the student is expected to have the emotional stability to exercise sound judgment, accept direction and guidance from a supervisor or faculty member and establish rapport and maintain sensitive interpersonal relationships with employees, patients/clients and their families.WCPI believes patient and student safety is of utmost importance. Therefore, if the instructor believes that actions demonstrated by a student in class or on internship jeopardize either the student’s own safety or patient safety, that student will be dismissed from the class/program.Applicants must be in good physical and mental health to qualify for positions in the health care field. Standards have been established to provide guidance to students as to skills and abilities required to function successfully in the program and ultimately in the phlebotomy profession. PG 13Phlebotomy students must:1. Demonstrate reading, writing, and listening comprehension competencies in the English language as well as the ability to speak English clearly and correctly.2. Have sufficient hearing to assess patient needs and to understand instructions and identify emergency signals.3. Have sufficient visual acuity to observe patients, and interpret data; visual acuity sufficient to ensure a safe environment, identify color changes, read fine print/writing and calculate fine calibrations.4. Have sufficient speech and language ability to express, comprehend, and exchange information and ideas in English verbally, non-verbally, and in writing, and to interact clearly and logically with patients, family members, physicians, peers and other ancillary medical personnel.5. Ability to work with frequent interruptions, to respond appropriately in emergencies or unexpected situations and to cope with variations in workload and stress levels.6. Ability to stand for extended periods of time.7. Sufficient emotional intelligence to exhibit empathy and compassion, to maintain productive relationships in the classroom and clinical settings, and to integrate direction, instruction, and constructive criticism into behavior.8. Criminal background checks are required of all students prior to entering the clinical internship setting. Drug screening is also required. No students will be exempt from either process. 9. Current immunizations. ?????????????????????????????????????????????????????????????????????Students must achieve the minimum grades as well as successful completion of 25 venipunctures and 10 capillary punctures to pass this course. This is the minimum requirement to receive a certificate and to be eligible to register for the NHA certification exam. If a student is concerned about their progress in the class, it is the responsibility of the student to meet with the instructor regarding the concern by making an appointment during office hours. PG 14 Inclement Weather/Emergency Procedure West Coast Phlebotomy Inc may need to enact a school closure due to poor weather conditions or other type of emergency. To simplify the school closure process, West Coast Phlebotomy Inc, will observe school closure as announced by the local Community College or University. WCPI school closure will be presumed that the closure applies only for that 24 hour period and classes will resume as regularly scheduled the following day. In the event that questionable weather conditions or emergency develops in the afternoon or evening prior to class and it is determined that school will close, an attempt to contact students regarding closure will be made. Observed Holidays: WCPI is closed on the following dates: July 4th, Labor Day, Thanksgiving and the following day, January 1st and Memorial Day weekend. Student Complaint Process The Student Complaint Process ensures fair and reasonable resolution of student complaints. Student complaints addressed by this process may include, but are not limited to classroom instruction issues, administrative services as well as issues pertaining to discrimination. The student will not be retaliated against as a result of filing a complaint. If the complaint alleges a violation of law or private career school standards, or a student wishes to appeal the school’s decision, they may contact the Superintendent of Public Instruction, Higher Education Coordinating Commission,? 775 Court St. NE, Salem, Oregon 97301. 503-947-5751. If applicable, the student should first attempt to resolve the complaint with the person involved in a meeting outside of classroom hours. Documentation of meeting details is necessary should further action need to be taken. This step may be skipped in certain situations. 2. Should the initial meeting fail to resolve the complaint, students may request a meeting with the within 10 business days of the incident. 3. Students may appeal to the Program Director any decision made by the director within 10 business days of meeting with the Director. Appeals are made by submitting a formal written complaint to the Program Director. The Program Director will contact the student and schedule a meeting with the Student. Decisions made by the Program Director are final. 4. As stated above, if the complaint alleges a violation of an Oregon law or private career school standards, or a student wishes to appeal the school’s decision, they may contact the Superintendent of Public Instruction, Higher Education Coordinating Commission,? 775 Court St. NE, Salem, Oregon 97301.?503-947-5751. PG 15 WEST COAST PHLEBOTOMY SCHOOL CATALOG: 2014Student Grievance Policy: Students aggrieved by the actions of the school should attempt to resolve these issues with the appropriate school officials. If this procedure fails, students may contact the Higher Education Coordinating Commission,? 775 Court St. NE, Salem, Oregon 97301. 503-947-5751?.After consultation with appropriate school department staff and if the complaint alleges a violation of Oregon Revised Statutes 345.010 to 345.470 or standards of the Oregon Administrative Rules 581-045-0001 through 581-045-0210, the Department will begin the complaint investigation process as defined in OAR 581-045-0023 Appeals and complaints.Statement of Non-Research Use of Blood Specimens To ensure adequate privacy of students, West Coast Phlebotomy Inc, does not utilize any human blood specimens collected as a result of training in this course for research purposes. All human blood and body fluid specimens collected during this course are disposed of in bio hazardous regulated waste and destroyed by the regional waste-handling company. Contact Us: Visit our website or contact us at (503) 723-8777 or director@ for questions regarding the enrollment process, tuition and fees, account balances, enrollment status or any policy contained within this document. PG 16 ................
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