Kansas APCO Chapter



57151-342900006510161-342901003371850-228599Kansas APCO Fall 2019 ConferenceOctober 7, 8, and 9thPrairie Band CasinoMayetta, KS00Kansas APCO Fall 2019 ConferenceOctober 7, 8, and 9thPrairie Band CasinoMayetta, KS#184912024574500-17462524701500200025-2095500S 635317596520Conference logo designed by Mel Dawdy, Johnson County Emergency Communications00Conference logo designed by Mel Dawdy, Johnson County Emergency CommunicationsMonday, October 7, 20190700-0800 Registration Open (Registration Located Inside Event Center North Entrance)RoomGreat Lakes BallroomCouncil BluffsChicagoGreen Bay Prairie du Chien0800-0900911 Coordinating Council Operations SubcommitteeVesta Users Training911 Coordinating Council Technical SubcommitteeTelecommunicator RoundtableDawn Frey FacilitatorDomestic ViolenceStephanie Sigler0900-1000911 Coordinating Council Meeting1000-1100KCICS JL EllisTrainer Roundtable Kate Dorsey Facilitator1100-12001200-1300LUNCH Vouchers provided 1300-1400911 Coordinating Council MeetingVesta Users Training?Tactical Dispatch ExerciseJL Ellis and Adam ChrisSupervisor RoundtableEmily Papa Facilitator Sexual AssaultStephanie Sigler1400-15001500-1600Peer SupportCassie McManigal1600-1700New Attendee OrientationBecky Snook1700-1800 Dinner Break (on your own)Join us for Monday Night Social from 19:00-22:00 Outdoor PatioMonday Night Social will include hors d’oeuvres, beverages, and a fun Photo Booth while networking and participating in the Within the Trenches Podcast (if you wish to share your story).Tuesday, October 8th, 20190800-830Opening Ceremony Presentation of Colors (Honor Guard) Great Lakes Ballroom830-1200#IAM911 Ricardo Martinez II Keynote Session: Keep Broadcasting Your MessageBreakImagine Listening & Open MicGreat Lakes Ballroom1200-1300LUNCH Vouchers provided1300-1400Radius Plus Rapid Deploy – Great Lakes Ballroom1400-1500Radius Plus Rapid Deploy – Great Lakes BallroomRoomCouncil BluffsChicagoGreen BayPrairie du Chien1300-1400Vesta Admin TrainingChanging CultureJeff Hooper Benefits of a Structured Training ProgramKate DorseyPeer SupportCassie McManigal1400-1500Suicidal CallerKelly Chess Training a Telecommunicator Dawn FreySafe HavenCindy Miles 1500 -1600Controlling ChaosLiz PhillipsKCJISDavid MarshallActive ShooterMark Liebig1600-1700Dispatch Stress SurvivalCassie McManigalCybersecurityDavid MarshallWriting and maintaining SOPsEmily Papa 1905635-24765001730-1830 Director and Decision Maker Cocktail Hour (Great Lakes Ballroom)1830Banquet Dinner and Dueling Pianos (Great Lakes Ballroom)At the BanquetMeet your Kansas APCO Board Candidates for Office:Second Vice PresidentSecretaryExecutive CouncilCommercial Partner LiaisonWednesday, October 9th, 2019800-900 Radius Plus Rapid Deploy – Great Lakes BallroomRoomCouncil BluffsChicagoGreen BayPrairie du Chien0800-0900APCO Business MeetingTelecommunicator RoundtableDawn Frey FacilitatorCourtroom TestimonyBruce AdamsOvercome Challenges in the DispatchCenterKate Dorsey0900-1000APCO Information ClassHow to get involved in State/Local Chapters/BoardsBecky SnookTrainer RoundtableKate Dorsey FacilitatorNational 911 GrantScott EkbergAmber Alert AwarenessBill Smith1000-1100KCJIS Web Portal Javier Barajas/KBIAmy Johnson/KHPKansas 911 Portal: Expenditures and UpdatesLori AlexanderPhone ScamsEmily Papa1100-1200Open Fox MessengerJavier Barajas/KBIAmy Johnson/KHPSupervisor RoundtableEmily Papa FacilitatorAudit PrepKim Hill/KHPEM and 911 CollaborationNelson Casteel THANK YOU FOR ATTENDING FALL KS APCO 2019!140017557150Thank you to our Emerald Sponsors00Thank you to our Emerald Sponsors1333505905500381005465444Drive home safely and thank you for coming!00Drive home safely and thank you for coming!14001752630805Rainbow Sponsor00Rainbow Sponsor7620004097655Yellow Brick Road SponsorsTBS Electronics, Priority Dispatch, Russ Bassett, Motorola Solutions, Omnigo Software, Commenco, Xybix Systems, Pyramid Consulting, ATCi, Hamilton NG911, R&S Digital, Concept Seating, Tyler Technologies, Global Public Safety and Enterpol.0Yellow Brick Road SponsorsTBS Electronics, Priority Dispatch, Russ Bassett, Motorola Solutions, Omnigo Software, Commenco, Xybix Systems, Pyramid Consulting, ATCi, Hamilton NG911, R&S Digital, Concept Seating, Tyler Technologies, Global Public Safety and Enterpol.3257550437007000371475376047000219076262699600Key Note Presentation and SpeakerThe?#IAM911?movement was originally started three years ago with the aim of reclassifying the role of 9-1-1 Public Safety Telecommunicators. It has since grown into a worldwide movement giving emergency dispatchers a platform to share calls that have had a long-lasting impact on their lives.Ricardo Martinez II: Ricardo Martinez II is the host and creator of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. He is a former 9-1-1 dispatcher and supervisor of 13 years and is currently the Director of Communications at INdigital, a 9-1-1 solutions company out of Indiana. In August of 2016, Ricardo started the #IAM911 movement that spread from the United States to Canada, the U.K., New Zealand and Australia. It’s popularity and success has brought the Thin Gold Line into the spotlight and has opened the eyes of millions to what 9-1-1 dispatchers deal with on a daily basis.KS APCO RoundtablesTelecommunicator: Overcoming Negativity in the PSAP: Happiness starts at home. Generational Differences, both chronological and professional. What does “professionalism” mean? Practicing thankfulness/gratitude. What do you expect from your supervisors? Facilitator: Dawn FreyTrainer: Facilitator: Kate DorseySupervisor: During this roundtable we will be discussing ways to handle Difficult Conversations with employees and Conflict Resolution techniques. Facilitator: Emily PapaGeneral SessionsActive Shooter and the Comm Center: During the class, we will discuss the role of the communications unit in an active shooter/mass shooter incident. Topics will include an overview of typical active shooter/mass shooter calls, 9-1-1 overload, misleading information from callers, initial call needs and the vital role of the communications unit. Additional topic will include, policy needs, challenges faced by PSAPs in critical incidents, stress/PTSD for dispatchers and regional resources for PSAPs. Captain Mark Liebig: has been with the Lee’s Summit Police Department for 28 years. Captain Liebig spent 8 years as a Sniper with the department’s Emergency Services Squad and has spent the past 19 years as a Bomb Technician and Bomb Squad Commander for the department’s Bomb Squad. Captain Liebig has authored several articles for internationally distributed professional publications and is certified as an International Post Blast Investigator. Captain Liebig is very involved in regional initiatives and sits on numerous committees at Mid America Regional Council.AMBER Alert Awareness: The class will explain the framework of how to engage the Kansas AMBER Alert process and the mechanics of what occurs when an AMBER Alert is launched. William “Bill” Smith: is a Special Agent in Charge at the Kansas Bureau of Investigation, where he manages the day to day operation of field investigations spanning 36 counties in Northeast Kansas along with being the Program Manager for AMBER and Blue Alerts.? Bill migrated from the Dallas, Texas Police Department to the KBI in 2001.? With the KBI he has fulfilled a variety of duties, including roles with: Special Operations, Cyber Crimes, and Field Investigations.? He graduated from Kansas State University with a Bachelor of Science, is an alumni of the Northwestern University - School of Police Staff and Command, and holds a Lean-Leader / Six Sigma certification from the University of Kansas.APCO Information class: This class is a great way to learn more about the Kansas APCO chapter, International Chapter, how to get involved on committees, Board members, elections, and much more. If you want to know more about how to get involved in new leadership opportunities, this is the class to attend.APCO New Attendee Orientation: This is an informative class given by a Kansas APCO Board member to inform the new attendees on how the conference works. We will cover what to expect at the conference, class information, networking opportunities and get to know other new attendees.Becky Snook: Serves as the 911 Director for Mitchell County Communications for the last 11 years. She has worked for Mitchell County Communications for 15 years and for Osborne County Sheriff and Osborne Police Department as an Officer/Dispatcher during the 7 years prior. Becky is also the Kansas Chapter APCO Secretary and the Kansas NENA Chapter Treasurer. Becky has taught APCO courses for EMD and Public Safety Telecommunicator courses. In January 2019 she also completed the RPL (Registered Public Safety Leadership) program through APCO. Audit Preparation:Kim Hill: Benefits of a Structured Training Program:Kate Dorsey: Began her 911 career in October 2002. She started training a year later and served in that role for over 10 years. Kate decided to take more of a leadership role and was promoted to an Operations Supervisor in 2014, formally taking training responsibilities to include CTO program and new hire training. Kate was the proud recipient of the 2017 Outstanding Training Performance Award by the Mid America Regional Council as well as the 2017 Supervisor of the Year Award by Kansas APCO. Kate is currently the Training and Development Manager for Johnson County Emergency Communications Center.Changing Culture: An agency’s culture sets the foundation from which everything else is built. The culture is about who we are as an agency and what we represent. A negative culture will impact work performance and retention of employees. This class will focus on identifying and changing the culture of an agency or organization.Jeffrey (Jeff) Hooper: was hired as a police officer by the Riley County Police Department (RCPD) in 1991. Prior to that he completed an internship for K-State University and served as an Auxiliary Officer with RCPD. He transferred to the Investigations Division as a detective in 1995. He was promoted to Sergeant in 1998 returning to patrol. In 2001 he was promoted again, this time to the rank of Lieutenant. In 2003 he transferred to the Training Lieutenant position, where he also served as the Accreditation Manager for the Department and assumed responsibility for maintaining the Department’s required standards set forth by the Commission on Accreditation for Law Enforcement Agencies (CALEA). In 2004 he was promoted to acting Captain and in 2005 Captain. During his service with the Riley County Police Department, Hooper commanded of all 5 divisions which has afforded him the opportunity to learn about and lead all aspects of a Law Enforcement Agency. While at RCPD Hooper is credited with authoring a jail policy manual and inmate handbook, creating a bike unit, implementing a new evidence tracking system, beginning the Repeat Offender Program, completing an overhaul of the Department’s computer infrastructure, implementing new intelligence lead policing strategies for the Department’s Crime Analyst Unit and the implementation of a new self-insured workers compensation program. In October 2018 Hooper was hired as the Chief of Police for the City of Hutchinson. Since joining HPD Chief Hooper has again implemented a Repeat Offender Program and a new K9 Unit. Chief Hooper also initiated a focused community engagement plan and implemented intelligence lead policing strategies. Since being beginning his career in Law Enforcement, Chief Hooper has been a lead defensive tactics instructor, a use of force instructor and served as an emergency response unit tactical team member and team-leader. Chief Hooper graduated from Kansas State University in 1991 with a Bachelor of Science Degree in Sociology and Criminal Justice. In 2003 he attended and graduated from the FBI National Academy’s, 213th Class. In his off-duty hours Chief Hooper enjoys camping, hiking, bike riding, martial arts and most of all spending time with his wife, children and four grandchildren. Controlling Chaos: Have you ever thought about the chaos, confusion and controlled mayhem created by a successful NCAA sports program? What about the influx of 60,000-120,000 fans showing up in a park; sports venue or maybe even your Main Street on any given Saturday or maybe even Monday night? That is what Power 5 Universities across the country. Come join us as we explore and let you see behind the scenes on planning, preparation, execution and recovery when these celebrations invade the serenity of academia. (Okay, maybe that last is a bit tongue-in-cheek).Liz Phillips: Elizabeth (Liz) Phillips, ENP is Assistant Director of Public Safety at the University of Kansas having served in every capacity in the freestanding 911 Center that serves the University of Kanas community.? She has a Bachelor of Science in Journalism with a minor emphasis in Law.? She is also a certified trainer with the APCO Institute in the 40-hour curriculum, a state-accredited COML-L, on the COMMU/COMM-Ex certification board and is a Kansas TERT member.? Liz is a Senior member of International APCO, and was recently given the Lifetime membership award by the Kansas Chapter of APCO.Court Testimony:Bruce Adams: Cyber Security Education and Awareness: How vulnerable is your personal or agency information to cyber-attacks? Over the past few years, the emergency services sector has seen a steady increase in cyber threats. Just recently a major attack on over 20+ cities and towns in Texas. Learn information sharing, training and how to protect yourself, your office, and your IT systems from cyber threats.David Marshall: Director of the Kansas Criminal Justice Information Systems (KCJIS) Committee.? The KCJIS Committee, a team of 10 state agencies and public safety associations, whose mission is to coordinate and provide oversight of a criminal justice information-sharing system. Member of the state’s Information Technology Executive Council (ITEC) which develops policies and procedures for IT across state government. I work closely with multiple federal, state and local agencies on cyber security issues across the state. Retired, US Navy & Naval Reserves Intelligence Officer, multiple tours in Europe, Pacific and the Middle East. Married and empty nesters of two boys.Dispatcher Stress Survival: Basic overview of the body’s psychological and physiological response to trauma, specifically as related to that of a dispatcher and how to mitigate the negative impacts it has on our bodies, minds, and lives.Casssie McManigal: Cassie joined the Salina Police Department in September 2010 as a dispatcher shortly before graduating from Kansas Wesleyan University with a double major in Criminal Justice and Sociology. In November, 2012, she transferred to patrol at the police department and completed the Basic Training Academy at the Kansas Law Enforcement Training Center in March, 2013. While in academy, Cassie began working towards obtaining her Master’s Degree in Criminal Justice from Boston University and graduated with such in May, 2014. In January, 2015, Cassie returned to dispatch and was promoted to Lead Dispatcher in August, 2016. Cassie began working to establish a Peer Support Program after responding to the traumatic homicide of a 3-month old baby and found herself seeking assistance for emotional trauma without any real direction. With the assistance of 2 other department members, Cassie helped to officially establish The Salina Police Department Peer Support Team in 2017 and it has since grown to 8 members. She lives in Salina with her husband, Benjamin, who is a Corporal with the Saline County Sheriff’s Office and their dogs, Maizy and Oney.Domestic Violence: Critical Data Collection workshop attendees will learn about specific information that is important for 911 communication specialists to gather on domestic violence calls, as well as important information to gather for responding officers. The development of this training curriculum was made possible through funding of the Improving Criminal Justice Responses (ICJR) program by the Office on Violence Against Women, U.S. Department of Justice.Stephanie Sigler: Stephanie has over 12 years of public safety experience all with Rice County Emergency Communications. Her current duties are shift supervisor and quality assurance. She has 24 years of experience with Domestic and Sexual Violence. In 1995 Stephanie began working with the Reno County SADVC as a volunteer for the “Breaking the Silence” children’s group. This was followed by years of being an advocate for battered victims. From 1996-1998 Stephanie was on the Board of Directors for Reno County SADVC. Also becoming a charter team member for Reno Co SART at its inception. In 2016 Stephanie was invited by the Kansas Coalition Against Sexual and Domestic Violence to help rewrite the training curricula for Domestic and Sexual Violence for communications specialists. Since 2017 she has been teaching this curriculum throughout the State of Kansas. Stephanie and her husband Bert have 2 sons & 2 daughters with 9 grandchildren.Emergency Management and 911 Collaboration: Nelson Casteel:Kansas 911 Portal: Expenditures and Updates - In this class we will review the recent updates to the portal and how to navigate the new expenditure menu.? We will address the changes to the Kansas 911 ACT from 2019 that aided in the creation of the changes to the portal.?Lori Alexander: ?Lori Alexander – Is the 911 Liaison with the Kansas 911 Coordinating Council.? Lori works with the Kansas PSAPs on training, expenditures, operations as well as the statewide call handling system.? Lori has over 22 years in emergency communications, she started her career in Lawrence, Kansas with Douglas County Emergency Communications.? While working in dispatch she obtained her Bachelor’s in Human Resource Management and after being promoted to assistant director she obtained Certified Public Manager at the University of Kansas.? Lori is on the Kansas APCO Board as the treasurer and is currently working to obtain the NENA Emergency Number Professional (ENP) Certification.KCICS and Tactical Dispatch Exercise: This will be a functional exercise with the goal of introducing dispatchers to INTD (Incident Tactical Dispatch) and what policy, NIMS and ICS concepts are used to make it happen in a real-world event. The exercise will include approximately 1 hour of class room time and 3 hours of exercise play in real command vehicles with a scenario. JL Ellis: JL Ellis is an Interoperable Training and Exercise Specialist for the Kansas Division of Emergency Management, Emergency Communications Section and serves as Kansas State Coordinator for the Kansas Telecommunicator Emergency Response Taskforce (KS-TERT). JL retired from the Kansas Fire Service after thirty years with the Colby Fire Department. Training Kansas responders has always been a passion and this extends to his current position as an Interoperable Communications Training and Exercise Specialist assisting agencies with their communication training needs including: radio systems, KSICS and Motobridge.Adam Chriss: Adam Chriss, Interoperable Communication Training and Exercise Specialist for the?Kansas Division of Emergency Management,?Emergency Communications section, travels throughout the state assisting agencies with their communication training needs including: radio systems, KSICS and Motobridge.?Adam has been employed by the State of Kansas for nearly 15 years and was previously employed for the last 10 ? with the Winfield Correctional Facility primarily as the Terminal Agency Coordinator for their facility, but serving in multiple other roles including as their Key Control/Locksmith, radio communications officer, SORT Logistics Team leader, Control Center Supervisor and as a Trainer. During this same time he also served many capacities outside of his full time position including as a Volunteer Firefighter, Kansas Certified First Responder, Police Officer and Dispatcher. Adam has an Associate’s Degree in Criminal Justice, and holds multiple certifications including his part-time peace officer certificate, firefighter I, first responder and others.KCJIS: Informational 101 on Kansas Criminal Justice Information Systems (KCJIS) Committee. This presentation will cover the authority, purpose, and strategic plan of the Committee. The vital role of information sharing and the protection of the information which is crucial to each Telecommunicator’s success. The committee is committed to enhancing and protecting the information sharing pathways throughout the state and encourages comments, suggestions, ideas, and tools to improve theses pathways. David Marshall: Director of the Kansas Criminal Justice Information Systems (KCJIS) Committee.? The KCJIS Committee, a team of 10 state agencies and public safety associations, whose mission is to coordinate and provide oversight of a criminal justice information-sharing system. Member of the state’s Information Technology Executive Council (ITEC) which develops policies and procedures for IT across state government. I work closely with multiple federal, state and local agencies on cyber security issues across the state. Retired, US Navy & Naval Reserves Intelligence Officer, multiple tours in Europe, Pacific and the Middle East. Married and empty nesters of two boys.KCJIS Web Portal: This training provides an overview of the tools available to KCJIS users to access and navigate the KCJIS Web Portal. The focus of this training will be to provide a general overview of the Web Portal and introduce features with the newest version. The session will begin with a brief tour of the menu items and tabs. We will spend some time on becoming familiar with searches and how they relate to new features. We will also learn how documents are organized and where to find documents that are important to you. Although you are encouraged to ask questions as we go, our session will conclude with any questions or topics that were not covered. Amy Johnson: Amy has worked in the criminal justice field for over 20 years. She began her career as a dispatcher for the Kansas Highway Patrol and later Douglas County as an Emergency Communications Dispatcher and later as a Corrections Officer. During that time, she received a graduated from Washburn University with a bachelor’s degree in legal studies and a minor in criminal justice. She was rehired with KHP to oversee the Capitol Police Emergency Communications unit before transferring to the CJIS unit as an auditor and trainer for the east region of the state. Javier Barajas: Javier has been serving the Kansas Bureau of Investigation Help Desk since June of 2007. He was involved with the testing, implementing and deploying of the Open Fox software and the Central Message Switch. Along with other KBI Help Desk staff he provides continuous updates to KCJIS resources. Additionally, he provides training and presentation sessions available to all KCJIS users annually at various Conferences and Workshops. National 911 Grant – Subgrants to Kansas PSAPs: The State of Kansas, through the Kansas 911 Coordinating Council, has been awarded a national 911 grant of $2,759,782.? Of this total grant award, the Council has set aside $1,800,000 for subgrants directly to PSAPs.? This session will provide details on the subgrant process including grant guidance, application process, and other information related to the program.? All Kansas PSAPs, including non-traditional PSAPs, are eligible for this program.571501651000 Scott A. Ekberg: is the Kansas NG911 Administrator. This position is a cooperative agreement between the Kansas Adjutant General’s Department, Office of Emergency Communications, and the Kansas 911 Coordinating Council. In this position, Scott is responsible for administration of the statewide NG911 hosted system. He has over 36 years of varied experience in law enforcement and emergency communications. Scott is a past president of the Kansas Chapter of APCO and was a Co-Project Manager in the development of the South Central Regional 911 Backup Center. Sherry Massey: Open Fox Messenger: This training will provide an overview of Open Fox settings, form features, entry process overview, additional help/informational files and some potentially time saving techniques. The session will begin with a brief overview Open Fox’s available features and navigate through the entry process with some time saving techniques and form features. We will then highlight some of the available helpful files that may tend to get overlooked. Although you are encouraged to ask questions as we go, our session will conclude with any questions or topics that were not covered. Amy Johnson: Amy has worked in the criminal justice field for over 20 years. She began her career as a dispatcher for the Kansas Highway Patrol and later Douglas County as an Emergency Communications Dispatcher and later as a Corrections Officer. During that time, she received a graduated from Washburn University with a bachelor’s degree in legal studies and a minor in criminal justice. She was rehired with KHP to oversee the Capitol Police Emergency Communications unit before transferring to the CJIS unit as an auditor and trainer for the east region of the state. Javier Barajas: Javier has been serving the Kansas Bureau of Investigation Help Desk since June of 2007. He was involved with the testing, implementing and deploying of the Open Fox software and the Central Message Switch. Along with other KBI Help Desk staff he provides continuous updates to KCJIS resources. Additionally, he provides training and presentation sessions available to all KCJIS users annually at various Conferences and Workshops. Overcome Challenges in an Ever-changing Dispatch World: The dispatch environment changes every day, regardless of whether you are a new hire or seasoned personnel and change can be difficult to say the least. Clear lines and expectations will eliminate most undesirable behaviors and attitudes that staff might be prone to display. This presentation will identify and address common hurdles experienced at dispatch centers and provide effective methods and strategies to overcome them.Kate Dorsey: Began her 911 career in October 2002. She started training a year later and served in that role for over 10 years. Kate decided to take more of a leadership role and was promoted to an Operations Supervisor in 2014, formally taking training responsibilities to include CTO program and new hire training. Kate was the proud recipient of the 2017 Outstanding Training Performance Award by the Mid America Regional Council as well as the 2017 Supervisor of the Year Award by Kansas APCO. Kate is currently the Training and Development Manager for Johnson County Emergency Communications Center.Peer Support: The current burnout rate of dispatchers is 3 years (source NENA).? Fast forward to Next Generation 911 (NG911), which will deliver real-time videos and pictures to our already stressed Telecommunicators/dispatchers.? We must start providing our dispatchers with a resiliency toolbox and peer support now. Basic introduction to what a Peer Support Team is, what a successful team is made up of, and what it takes to establish a working team.Casssie McManigal: Cassie joined the Salina Police Department in September 2010 as a dispatcher shortly before graduating from Kansas Wesleyan University with a double major in Criminal Justice and Sociology. In November, 2012, she transferred to patrol at the police department and completed the Basic Training Academy at the Kansas Law Enforcement Training Center in March, 2013. While in academy, Cassie began working towards obtaining her Master’s Degree in Criminal Justice from Boston University and graduated with such in May, 2014. In January, 2015, Cassie returned to dispatch and was promoted to Lead Dispatcher in August, 2016. Cassie began working to establish a Peer Support Program after responding to the traumatic homicide of a 3-month old baby and found herself seeking assistance for emotional trauma without any real direction. With the assistance of 2 other department members, Cassie helped to officially establish The Salina Police Department Peer Support Team in 2017 and it has since grown to 8 members. She lives in Salina with her husband, Benjamin, who is a Corporal with the Saline County Sheriff’s Office and their dogs, Maizy and Oney.Phone Scams: In this presentation we will be talking about different types of phone scams. Discussing phone spoofing, and legality with spoofing numbers. We will also go over what to do when someone calls and states that they have received a possible phone scam. Emily Papa: I have been a Communications Officer for 17 years with Dickinson County. I became the Training Officer in 2010. I became the PST1 instructor and EMD restricted instructor that same year. I became the Training Coordinator, night Supervisor, and received by CTO from APCO in 2014.RapidDeploy:Ryan Chambers: Ryan has 12 years of Public Safety Experience. Ryan has spent time as a fire fighter, 911 telecommunicator, and professional public safety instructor. During this time, Ryan has also been on several speaking panels and committees for large associations such as APCO, NENA, and IAED. Holding many high-level certifications from APCO and NENA. Ryan has quickly become a go to person for training in the Public Safety Field. His efforts were rewarded in 2018 by receiving the Texas APCO Presidents Award and also the 2018 National NENA Presidents Award.Brooks Shannon: 14-year career in public safety, driven by a passion in leveraging Geographic Information Systems (GIS). Served in many leading market facing roles including Lead Software Engineer, Director of Software Development, Senior Product Manager, Vice President of Next-Gen Core Services Product Development for organizations including BullBerry Systems, GeoComm and INdigital. Designed and developed tactical PSAP and in-vehicle mapping applications for telecommunicators and first responders; GIS data management tools; Next-Generation 9-1-1 (NG9-1-1) core services, geospatial call routing software; 3D mapping and indoor location with the latter with a focus on university campuses; Text to-and-from 9-1-1 solution; and a PSAP disaster recovery and resiliency backup call handling solution, and has worked closely for over 8 years with industry groups such as the Association of Public Safety Communications Officials (APCO), the National Emergency Number Association (NENA), the European Emergency Number Association (EENA) and other organizations to develop technical standards for NG9-1-1 and the future or emergency response. Is co-chair of both NENA’s Location Validation Function Consistency working group and the Data Structures Committee Regularly presents at state, national and international conferences on industry trends, best practices and lessons learned related to NG9-1-1 and GIS.Sexual Assault: Stephanie Sigler: Stephanie has over 12 years of public safety experience all with Rice County Emergency Communications. Her current duties are shift supervisor and quality assurance. She has 24 years of experience with Domestic and Sexual Violence. In 1995 Stephanie began working with the Reno County SADVC as a volunteer for the “Breaking the Silence” children’s group. This was followed by years of being an advocate for battered victims. From 1996-1998 Stephanie was on the Board of Directors for Reno County SADVC. Also becoming a charter team member for Reno Co SART at its inception. In 2016 Stephanie was invited by the Kansas Coalition Against Sexual and Domestic Violence to help rewrite the training curricula for Domestic and Sexual Violence for communications specialists. Since 2017 she has been teaching this curriculum throughout the State of Kansas. Stephanie and her husband Bert have 2 sons & 2 daughters with 9 grandchildren.Safe Havens - Relinquishment Option for Parents: In Kansas Safe Havens provide the option for a parent to relinquish a baby up to 60 days old and walk away with no consequences as long as the baby is unharmed.? Learn about how the Wichita Coalition for Child Abuse Prevention launched an initiative to create awareness of Safe Haven's in the Wichita region and the steps you might need to take to launch a similar initiative in your area.Cindy Miles: is the Executive Director for the Nonprofit Chamber of Service and founder of The Incubator for Nonprofits of Kansas. Cindy is passionate about serving the community and serves on numerous nonprofit boards and committees.? She has been involved with the Wichita Coalition for Child Abuse Prevention since 2011, and serves on the Leadership Team as well as co-chairs the Awareness Team. She has also served on the board of Sunlight Children's Advocacy & Rights Foundation since 2010. In addition she serves on the Metropolitan Area Planning Commission; City Council District 3 Advisory Board; Newman University National Alumni Association Board; Museum of World Treasures Advisory Board, Junior League of Wichita Advocacy Committee; and the Kansas Hispanic Education & Development Foundation Education Committee.??She has a Bachelor of Arts in Integrated Marketing from Wichita State University and a Masters of Business Administration from Newman University. Cindy has also been recognized as a WBJ Women in Business; Women Who Lead in Philanthropy; Kansas Society of Engineering Professionals Outstanding Citizen; Wichita Society of Engineering Professionals Outstanding Citizen, and received the Helen Brooks Hall Award for Volunteerism. She is a member of Wichita Rotary, Junior League of Wichita, League of Women Voters and is a past participant in Leadership Wichita, Leadership Butler and Advance Kansas.Suicidal Callers: The class I will be teaching is on 1st party suicidal callers. We will discuss some myths about suicide and people who are suicidal. I will also cover active listening skills, labeling emotions, building a rapport and how to establish a HOOK. At the end we will go over Chemical Suicide and how a telecommunicator can pick up on certain details over the phone for 1st responder on scene?safety.?Kelly Chess: Began my career as a 911 dispatcher with Jefferson County 13 years ago and was promoted to EMD-Q and our departments Certified Training Officer (CTO) in 2014. In 2015, I successfully completed the requirements for Effective Supervisory Skills through the Kansas Association of Counties (KAC) program. More recently, the Director of Emergency Services has added me to the ever- evolving hiring process. In 2018, I was given 3rd position TAC with our department.?Training a Telecommunicator: This presentation will provide a synopsis of recommendations for starting a trainee on his/her first day, through the first month and is intended to help build the confidence of a trainer and in turn a trainee. The ultimate goal is to have the trainee succeed to the point of being able to work independently of the trainer. As always trainers are to follow their local agency policies for training. Dawn Frey: Started in Public Safety Communications with City of Topeka in September 1991 and has worked frontline dispatcher, supervisor and trainer. Promoted to Training Manager Communications Division Shawnee County Sheriff’s Office February 2017. APCO Certified as CTO and CTO-Instructor. Completed KU Public Management Emerging Leaders Academy November 2018. Proud parent to Sadie the 8 year-old Boxer mix.Writing and Maintaining an SOP for the Comm Center: This class will cover the difference between policy and procedures, the basics of policy and procedures, ways to organize documents, steps to follow in creating policies and a manual, reasons for revision and the importance of a legal review. Emily Papa: I have been a Communications Officer for 17 years with Dickinson County. I became the Training Officer in 2010. I became the PST1 instructor and EMD restricted instructor that same year. I became the Training Coordinator, night Supervisor, and received by CTO from APCO in 2014. ................
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