Principles of Management - UCYP

Principles of Management

Nordiana Ahmad

Azura Zainal

Norsanariah Zainol Abidin

UCYP Press

University College of Yayasan Pahang

Kuantan, 2020

i

Principles of Management

First printing, 2020

Copyright ? 2020 by UCYP Press

All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in

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Perpustakaan Negara Malaysia

Cataloguing-in-Publication Data

Nordiana Ahmad

PRINCIPLES OF MANAGEMENT / NORDIANA BINTI AHMAD, AZURA BINTI

ZAINAL, NORSANARIAH BINTI ZAINOL ABIDIN.

ISBN 978-967-2491-03-3

1. Management.

2. Industrial management.

3. Organizational effectiveness.

4. Organizational behavior.

I. Azura Zainal. II. Norsanariah Zainol Abidin.

III. Title.

658

Published by:

Printed by:

UCYP Press,

University College of Yayasan Pahang,

3rd Floor, Kompleks Yayasan Pahang,

Tanjung Lumpur, 26020 Kuantan,

Pahang Darul Makmur, Malaysia

INSTANT COPY & GIFT SDN. BHD.

B-1449 Jalan Beserah,

253000 Kuantan,

Pahang Darul Makmur, Malaysia

Telephone

Fax

: +609 534 3999

: +609 534 1399

Website

Email

:

: penerbit@ucyp.edu.my

ISBN

: 978 ¨C 967 ¨C 18090 ¨C 03 ¨C 3

Telephone : +6010-806 9086

Email : instantcopygiftsb@.my

ii

PREFACE

This module is written of the highest quality to introduce the field of business management to

readers interested in these fields. This book provides an opportunity for students to be familiar

with business texts as well as increase their knowledge in the area of principles of management.

This module is written according to the internal diploma of UCYP and Universiti Teknologi

Malaysia (UTM) syllabus. The syllabus covers principles of management functions that emphasize

both the efficiency and effectiveness of the manager¡¯s duties and responsibilities in an

organization. The fourteen chapters provide a current overview of managing employees in the

workplace.

This book provides explanations and views of a manager¡¯s job. Management is a professional

which is dynamic, exciting, and challenging. Thus, the module is keen to develop the most

comprehensive and up-to-date coverage on the nature of managing a business.

This book also includes questions at the end of every chapter to enable readers to comprehend the

concepts in management.

CONTENTS

PREFACE

i

CHAPTER 1: INTRODUCTION TO MANAGEMENT

1.1

Introduction to Management

1.2

Management, Managers and Organization

1.3

Fundamental Concept of Effectiveness and Efficiency in Management

1.4

Functions of Management

1.5

Levels of Management

1.6

Managerial Skills

1.7

Managerial Roles

1.8

Values of Learning Management

Summary

Questions

1

1

2

3

4

6

7

8

8

9

CHAPTER 2: EVOLUTION TO MANAGEMENT THOUGHT

2.1

Introduction

2.2

Early Management

2.3

The Pre-Classical Management Period

2.4

The Classical Approaches

2.5

The Behavioral and Human Relation Movement

2.6

Quantitative Approaches

2.7

The Contemporary Management Thought

Summary

Questions

11

11

12

12

14

15

16

16

17

CHAPTER 3: ORGANIZATIONAL ENVIRONMENT AND CORPORATE CULTURE

3.1

Introduction

18

3.2

The External Environment

18

3.3

The Internal Environment

20

3.4

Introduction to Corporate Culture

21

Summary

22

Questions

23

CHAPTER 4: INTRODUCTION TO

RESPONSIBILITY

4.1

Introduction

4.2

Managerial Ethics

4.3

Corporate Social Responsibility

MANAGERIAL

ETHICS

AND

SOCIAL

24

24

25

4.4

Managing Company Ethics and Responsibility

Summary

Questions

26

27

28

CHAPTER 5: FOUNDATION OF PLANNING

5.1

Introduction To Planning

5.2

Overview of Goals and Plans

5.3

Benefits of Planning

5.4

The Organizational Planning process

5.5

Levels of Goals and Plans

5.6

Criteria for Effective Goal

5.7

Management by Objective

5.8

Single-use Plan and Standing Plan

5.9

Planning for Turbulent Environments

Summary

Questions

29

29

29

30

30

31

32

33

33

34

35

CHAPTER 6: DECISION MAKING

6.1

Introduction to Decision Making

6.2

Types of Decisions

6.3

Conditions of Decision Making

6.4

How Managers Make Decisions

6.5

The Decision-Making Process

6.6

Decision-Making Technique

6.7

Potential Challenges to Decision Making

6.8

Innovative Decision Making

Summary

Questions

36

36

37

38

38

39

39

40

41

42

CHAPTER 7: ORGANIZING

7.1

Introduction to Organizing

7.2

Definition of Organizing

7.3

Importance of Organizing

7.4

Organizing Process

7.5

Organizational Structure

Summary

Questions

43

43

44

44

45

51

52

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