Vocera Badge User Guide

Vocera Badge User Guide

B3000n Compatible

Notice

Copyright ? 2002-2016 Vocera Communications, Inc. All rights reserved. Vocera? is a registered trademark of Vocera Communications, Inc. This software is licensed, not sold, by Vocera Communications, Inc. ("Vocera"). The reference text of the license governing this software can be found at legal. The version legally binding on you (which includes limitations of warranty, limitations of remedy and liability, and other provisions) is as agreed between Vocera and the reseller from whom your system was acquired and is available from that reseller. Certain portions of Vocera's product are derived from software licensed by the third parties as described at . Microsoft?, Windows?, Windows Server?, Internet Explorer?, Excel?, and Active Directory? are registered trademarks of Microsoft Corporation in the United States and other countries.

Java? is a registered trademark of Oracle Corporation and/or its affiliates. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owner/s. All other brands and/or product names are the trademarks (or registered trademarks) and property of their respective owner/s.

Vocera Communications, Inc. tel :: +1 408 882 5100 fax :: +1 408 882 5101 Last modified: 2016-06-28 18:32 Badge-Production-Docs build 35

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VOCERA BADGE USER GUIDE

Contents

Welcome to the Vocera Badge.............................................................................8

Getting Started with a Badge........................................................................................... 9

Using the Welcome Tutorial on the Badge................................................................ 12

About this Guide................................................................................................................. 13

Badge Features............................................................................................................. 14

Common Badge Features................................................................................................ 15

Call Button................................................................................................................................. 15 Hold/DND Button.......................................................................................................................15 The Badge Menus..................................................................................................................... 16

Main Screen.......................................................................................................................... 17 Messages Menu....................................................................................................................18 Settings Menu....................................................................................................................... 18 Return Home Command....................................................................................................... 18 Info Menu.............................................................................................................................. 18 Power Off Menu....................................................................................................................19 Volume Menu........................................................................................................................ 19 Font Menu.............................................................................................................................19 Privacy Mode Menu.............................................................................................................. 19 Group Mode Menu................................................................................................................20 Flip Screen Menu.................................................................................................................. 20 Custom Settings........................................................................................................................ 20 Adjusting the Message Font..................................................................................................20 Badge Mode, and State Types............................................................................................. 21 Adjusting Volume.................................................................................................................. 21 Turning Privacy Mode On or Off........................................................................................... 22 Specifying the Group Mode Setting...................................................................................... 24 Flipping the Screen............................................................................................................... 24 Background Updater..................................................................................................................25 Using a Badge While a Background Update Is in Progress...................................................25 Interrupting a Background Update........................................................................................ 25 Anti-Microbial Protection............................................................................................................ 25 Headset Jack.............................................................................................................................26 Alert Tones and Notifications..................................................................................................... 26

B3000n Features................................................................................................................. 27

Bluetooth Support......................................................................................................................27 One Time Setup....................................................................................................................28 Managing Bluetooth Headsets.............................................................................................. 28

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VOCERA BADGE USER GUIDE

Troubleshooting Bluetooth................................................................................................30 Call Button LED Halo Colors..................................................................................................... 30 Enhanced Display...................................................................................................................... 31 Enhanced Durability................................................................................................................... 31 Increased Speaker Volume........................................................................................................ 31 Indicator Lights.......................................................................................................................... 32 Improved Attachments............................................................................................................... 32 Integrated Noise Cancellation.....................................................................................................32

Speech Zone Fallback for B3000n Badges...........................................................................32 Orientation Sensor..................................................................................................................... 33 Powering On and Off................................................................................................................. 34 Privacy Mode............................................................................................................................. 34 Radio with 802.11 a/b/g/n Support........................................................................................... 35 Smart Battery and Power Efficiency...........................................................................................35

B3000 Features....................................................................................................................36

Enhanced Durability................................................................................................................... 36 Enhanced Display...................................................................................................................... 36 Increased Speaker Volume........................................................................................................ 37 Indicator Lights.......................................................................................................................... 37 Improved Attachments............................................................................................................... 38 Integrated Noise Cancellation.....................................................................................................38

Speech Zone for B3000 Badges.......................................................................................... 38 Privacy Mode............................................................................................................................. 39 Smart Battery and Power Efficiency...........................................................................................40

B2000 Features....................................................................................................................41

Display Screen........................................................................................................................... 41 Microphone and Speaker...........................................................................................................42 Indicator Lights.......................................................................................................................... 42

Commands........................................................................................................................ 43

Basic Calling.........................................................................................................................44

Getting Help...............................................................................................................................44 Listening to Messages............................................................................................................... 44

Commands You Can Use During Message Play................................................................... 46 Logging In and Out....................................................................................................................46 Placing and Receiving Calls....................................................................................................... 47

Calling Other Users............................................................................................................... 47 Using Speak or Spell............................................................................................................ 47 Calling with Department Names............................................................................................48 Calling a Group Member.......................................................................................................48 Training the Genie................................................................................................................. 49 Answering a Call................................................................................................................... 50 Ending a Call.........................................................................................................................51 Using Buttons to Answer "Yes" or "No"................................................................................51 Call Waiting........................................................................................................................... 51 Putting a Caller on Hold and Releasing the Hold.................................................................. 52

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VOCERA BADGE USER GUIDE

Working with Do Not Disturb................................................................................................ 52 Reading Text Messages.............................................................................................................53 Recording Names and Greetings............................................................................................... 54 Sending Voice and Email Messages.......................................................................................... 54

Sending a Voice Message.....................................................................................................54 Sending an Email Message...................................................................................................54 Using Voice Commands to Set Device Properties..................................................................... 55 Using the Auto Answer Commands...................................................................................... 55 Using the Announce through Speaker Commands............................................................... 55

Advanced Commands....................................................................................................... 57

Blocking and Accepting Calls.................................................................................................... 57 Broadcasting to a Group........................................................................................................... 58

Summoning Help in an Emergency.......................................................................................58 Calling Telephone Numbers....................................................................................................... 59 Calling an Address Book Entry or Buddy...................................................................................59 Forwarding Your Calls................................................................................................................60 Getting Other Information...........................................................................................................61 Issuing Urgent Commands........................................................................................................ 61

Dialing a Phone Number to Urgently Broadcast to a Group.................................................. 62 Joining or Leaving a Group....................................................................................................... 62 Locating a Vocera User or Group Member................................................................................63 Navigating IVR Phone Trees with a Badge................................................................................ 63

Possible Touch-Tone Responses.......................................................................................... 64 Placing a Three-Way Conference Call........................................................................................64

Unsupervised Conferencing...................................................................................................65 Supervised Conferencing...................................................................................................... 65 Recording Voice Reminders.......................................................................................................66 Voice Reminder Limitations and Interval Usage.....................................................................66 Voice Reminder Scenario...................................................................................................... 67 Deleting Voice Reminders..................................................................................................... 67 Redialing Phone Numbers......................................................................................................... 68 Sending and Receiving Numeric Pages..................................................................................... 68 Using Instant Conferences......................................................................................................... 69 Joining and Leaving a Conference........................................................................................ 69 Using the Vocera Badge or Phone in a Conference..............................................................70 Summary of Conference Commands.................................................................................... 70

Commands used with Integrated Services and Products..................................... 72

Providing Status of Environmental Services Staff....................................................................... 72

Special Features........................................................................................................... 73

Communicating with Multiple Sites.............................................................................. 74

About Sites................................................................................................................................ 74 Types of Sites............................................................................................................................74 Using Sites in Voice Commands................................................................................................74

Logging In at a Site you are Visiting..................................................................................... 75 Placing a Three-Way Conference Call Between Different Sites.............................................. 75

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VOCERA BADGE USER GUIDE

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