CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
The three previous nasty communication habits are also examples of discourteous behavior. Basic courtesy goes by the wayside for a number of reasons: people are in too much of a hurry, they might have an attitude of entitlement or self-absorption, or they might not have ever been taught basic courtesy. But each failure to be courteous contributes to an uncivil workplace and community, and ... ................
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