NFD-1470 Layout 1
CROSSWORD PUZZLE
ACROSS
There are lots of ways to be a great customer service rep. Test your knowledge of them here, and have fun solving this puzzle!
3. Stressed at work? Take a few deep______.
5. When customers return again and again, you've earned their________.
11. _______ impressions are important. Be polite to customers no matter what.
13. Go the extra ____ for your customers.
7. Keep a _____ in your voice.
10. Positive word of _____ is a great way to bring in new customers.
15. Being a good ______ is an important aspect of communicating with customers.
17. Read details back to customers to be______ you've got them right.
1
2
3
4
DOWN
1. Don't be
5
6
distracted?stay
______ on your
customer.
2. Customers
7
8
appreciate it when you go
9
10
______ and beyond to help
them.
11
4. Having _______ for customers shows you care.
(Hint: Rhymes with sympathy.)
12
6. We're proud to have you on our customer
13
service _______!
14
8. Remember: _________ are always right.
15
16
9. Impress customers and make them
eager to _____ you to others.
12. Always try your ____ to solve customer problems.
14. Coworkers and customers 17 both deserve your _______.
16. Put yourself in the customer's _______.
customerservice
? Positive Promotions, Inc. All rights reserved. NFD-1470
WORD SEARCH PUZZLE
Learn the characteristics of great customer service reps! Find and circle the words from the
WORD LIST below, looking down, across, up, backwards, and diagonally.
K L X A ZAS T F RNA IRI E KQ I T NL I E X V P A EEP I WM U H E GWB WT V I QDN I E LBA
PY MCA C A L W I W GR R G I F C N Q R H NE O TO L C U U K G A E E MU S U F I E A JH I FP WR R C N Z TG P T L T A S K I F NL Z OA C T Q K UW ED E RA P E R P N X WI L L I N G T Z E X WZ M Y A Y L U A G E YI F JM X B H Q E Y KN D AX P M N D B N EG D E L WO N K O U
O F T H OU G H T F U L Y E E
WORD LIST
ACCURATE
CALM EMPATHETIC FRIENDLY
KNOWLEDGEABLE NEAT PATIENT
PREPARED
FUN PROMPT
GENUINE QUICK
HELPFUL THOUGHTFUL
KIND WILLING
customerservice
? Positive Promotions, Inc. All rights reserved. NFD-1741
CROSSWORD PUZZLE
ANSWERS
1F
2A
3B R 4E A T H S
O
B
M
C
5L O Y A L 6T Y
P
U
V
E
A
7S M I L E
A 8C T
E
9R M 10 O U T H
D
E
SY
F11 I R S T
E
O
B12
R
M13 I L E
R14
E
S
L15 I S16 T E N E R
T
HS
S
OP
S17 U R E
E
SC
T
customerservice
? Positive Promotions, Inc. All rights reserved. NFD-1470
WORD SEARCH PUZZLE
ANSWERS
K L X A ZAS T F RNA IRI E KQ I T NL I E X V P A EEP I WM U H E GWB WT V I QDN I E LBA O F T H
PY MCA C A L W I W GR R G I F C N Q R H NE O TO L C U U K G A E E MU S U F I E A JH I FP WR R C N Z TG P T L T A S K I F N L Z O A C T Q K UW ED E RA P E R P N X WI L L I N G T Z E X WZ M Y A Y L U A G E YI F JM X B H Q E Y KN D AX P M N D B N EG D E L WO N K O U OU G H T F U L Y E E
customerservice
? Positive Promotions, Inc. All rights reserved. NFD-1741
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