Answers to Self-Study Review Questions



Answers to Self-Study Review Questions

Chapter 11: Processing Mail and Telecommunications

1. Name two methods that have begun to replace standard mail delivery for sending documents to other individuals and businesses.

a. Fax

b. Electronic mail (e-mail)

2. List some of the on-line services available on the United States Postal Service Web site.

a. Obtain domestic and international postage rates and fees

b. Locate ZIP codes

c. Register change of address

d. Find abbreviations for city names that exceed 13 characters

e. Calculate postage according to weight

f. Purchase stamps

g. Print postage onto envelopes or labels

h. Obtain forms

i. Create cards

3. Where is domestic mail delivered? In the United States, Canada, and Mexico

4. List concisely the steps performed when operating a postage meter.

a. Contact the post office or postage meter company and pay into the account so the meter will function.

b. Locate date area and change date daily.

c. Verify contents of envelope or package.

d. Weigh the envelope or package.

e. Seal the envelope or package.

f. Key in the postage, press “Enter” button, and proofread amount.

g. Apply postage by processing envelope through the meter or apply postage label to a package.

h. Check postmarked label; verifying date, amount, and legibility.

i. Reset the meter to zero.

j. Save unused or spoiled postage-metered tapes and envelopes for refund.

k. Take the meter to the post office to be reset.

5. PC postage is an Internet form of postage using what two systems?

a. Off-line hardware

b. On-line software

6. Reading incoming correspondence and underlining or highlighting important words and phrases is known as annotating.

7. When sorting incoming mail, what items are usually given first priority? Items sent by overnight delivery, registered and certified mail, special delivery, faxes, e-mail messages, telegrams, and mailgrams

8. When addressing an envelope using OCR guidelines (all capitals with no punctuation), what is the one punctuation symbol that may be included? Hyphen in the ZIP + 4 code, between the five-digit code and the four-digit code

9. A detailed record of incoming and outgoing mail activity is known as a/an mail log.

10. Name six uses for electronic mail in a medical practice.

a. Prescription refills

b. Laboratory and radiology reports

c. Transfer of patient records to consultants

d. Insurance verification, deductible met, pre-authorization, claim followup, appeals for denied or downcoded claims

e. Patient communication

f. In-office communication

11. A fax cover sheet should contain the following items:

a. Name of the recipient

b. Name of sender

c. Date sent

d. Total number of pages including the cover sheet

e. Fax and telephone numbers of the recipient

f. Fax and telephone number of the sender in case of transmittal problems

g. A statement that the fax is personal, privileged, and confidential medical information intended for the named recipient only

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