Supervisor Training on Managing for Results



SUPERVISOR CORE:

MANAGING FOR RESULTS

- TRAINER’S GUIDE -

LESSON PLAN

|Topic |Methodology |Learning Objective |Learning Point |

| |Welcome and introduction of |K1. The trainee will be able to |Historically, the child welfare |

|PART 1 |trainer/trainers, and review of |recognize key concepts and |system did not do well at evaluating|

|1 hour |session topics. |terminology for outcome |its performance. |

|8:30 – 9:30 a.m. | |measurements (e.g., median, point | |

| |Brief review of learning |in time, entry cohort, measures, |Child welfare policy and practices |

|Welcome, Introductions, and |objectives for the module. |rolling year). |need to be guided by clear and |

|Session Agenda | | |specific goals, and progress toward |

| |Lecture with PowerPoint slides: |K4. The trainee will be able to |those goals requires good data. |

|Review Learning Objectives |Data-informed practice -- why is|explain the interrelated nature of | |

| |it important? |the outcome measures for safety, |Overcoming skepticism about the |

|Background and Concepts for Child| |permanency, and well-being that are|usefulness of data is crucial for |

|Welfare Outcomes |Flip Chart listing of trainees' |tracked on the quarterly |better outcomes--and for improving |

| |thoughts on barriers to using |county-specific outcome reports. |the lives of children and families. |

|Data-Informed Practice—What do I |data. | | |

|Care? | |K5. The trainee will be able to |Monitoring child welfare agency |

| |Lecture with PowerPoint slides: |identify different methods and |performance is no longer a good |

|Key Concepts in Child Welfare |Key concepts in child welfare |limits of interpreting data, and |idea—it's the law. |

|Outcomes |outcomes—particularly bias of |how to apply these methods and | |

| |snapshots versus entry cohort |limits to the supervisory role. |Point in time snapshots and exit |

| |data. | |cohorts have inherent biases. |

| | |V1. The trainee will value the need| |

| |Class participation exercise on |to supervise and monitor in ways to|Medians are useful when talking |

| |differences between medians and |achieve ASFA outcomes. |about measures such as length of |

| |means. | |stay that may contain extreme data |

| | | |points. |

| |Lecture with PowerPoint slide | | |

| |and discussion of the "Cycle of | |There is no "gold standard" for |

| |Experiences" in the child | |success on any outcome. Any |

| |welfare system. | |measure, viewed in isolation, tells |

| | | |you nothing useful about county |

| | | |performance. |

|15 min |

|9:30 – 9:45 a.m. Break |

|PART 2 |Brief review of the outcome |K2. The trainee will be familiar |The California Outcomes and |

|30 min |measures contained on the |with the outcome measures on the |Accountability quarterly report |

|9:45 – 11:15 a.m. |California Outcomes and |quarterly, county-specific reports |contains information on CWS |

| |Accountability Quarterly |created as part of the C-CFSR |participation rates along with the |

| |report. |process (i.e., the difference |three federal child welfare |

|Using Outcome Data in Child | |between the federal and |“domains” of safety, permanency, and|

|Welfare Practice |Lecture with PowerPoint visual |state-enhanced measures.) |well-being. |

| |aid on difference between | | |

|The California Outcomes and |federal and state-enhanced |K3. The trainee will be able to |The federal standards were created |

|Accountability Quarterly County |measures. |explain how to navigate the Child |based on the limitations of |

|Data Report | |Welfare Dynamic Report System |available federal data (i.e., |

| |Lecture with PowerPoint visual |website of the UC Berkeley Center |AFCARS) and have serious flaws. |

|Taking your First Steps Toward |aid on rolling year concept. |for Social Services Research, and | |

|Data Analysis | |understand that all data on the |The AB 636 "state enhanced" measures|

| |Pop quiz on rolling year |C-CFSR quarterly, county-specific |use entry cohort analysis to |

|The UCB Child Welfare Dynamic |concept. |reports (as well as much more |supplement the federal standards and|

|Report System website | |detailed information) can be |provide more comprehensive |

|introduction |Online demonstration and |located there. |information. |

| |introduction to the UCB Child | | |

| |Welfare Dynamic website. | |A rolling year examines an outcome |

| | | |for a year-long cohort, but the year|

| | | |will not always be equal to the |

| | | |January-December calendar year. |

| | | | |

| | | |All the data on the California |

| | | |Outcomes and Accountability |

| | | |quarterly report are posted on the |

| | | |websites of UCB & CDSS |

| | | | |

|15 min |

|11:15 - 11:30 a.m. Break |

|PART 3 |Small groups of 5-7 people will |K4. The trainee will be able to |Opportunity to apply information |

|1 hour |work together to examine and |explain the interrelated nature of |covered in Parts 1 & 2 and to begin |

|11:30-12:30 p.m. |interpret real outcome data. |the outcome measures for safety, |to grapple with examining outcome |

| | |permanency, and well-being that are|data, interpreting results, and |

| |Trainer will circulate among |tracked on the quarterly |formulating plans to affect targeted|

|Hands-on Data Exercise for Small |groups to help with process. |county-specific outcome reports. |outcomes. |

|Groups | | | |

| |Class will reconvene as one |S1. The trainee will be able to |Determine which outcomes (and |

|Report Back & Wrap Up |group after 45 minutes to share |demonstrate the ability to ask |possibly for which subgroups) are |

| |results of their work |policy and practice questions |“high priority” and “high |

| | |related to trends identified in the|performance” areas. |

| | |C-CFSR outcome measures. | |

| | | |Examine trends in the outcomes over |

| | |S2. The trainee will be able to |time and by different subgroups |

| | |develop a plan to improve the |(age, ethnicity, gender, placement |

| | |delivery of child welfare services |type). |

| | |in his or her agency through | |

| | |monitoring outcomes with the C-CFSR|Consider the relationships between |

| | |process. |outcome measures--recalling the |

| | | |"cycle of experiences" discussion |

| | |V2. The trainee will value ongoing |and handout. |

| | |recognition of trends identified in| |

| | |the outcome measures that enhance |Identify factors that may be |

| | |culturally sensitive and responsive|influencing performance. |

| | |practice by helping target services| |

| | |appropriately to ethnic, age, and |Identify linkages between |

| | |gender groups. |performance outcomes and practice |

| | | |processes. |

| | |V3. The trainee will value | |

| | |incorporating various practice |Determine areas of potential |

| | |issues into supervision: |strength and those in need of |

| | |A. Outcomes vs. process |improvement. |

| | |B. Fairness and equity | |

| | |C. Incorporating data | |

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