Supervisor Training on Managing for Results
SUPERVISOR CORE:
MANAGING FOR RESULTS
- TRAINER’S GUIDE -
LESSON PLAN
|Topic |Methodology |Learning Objective |Learning Point |
| |Welcome and introduction of |K1. The trainee will be able to |Historically, the child welfare |
|PART 1 |trainer/trainers, and review of |recognize key concepts and |system did not do well at evaluating|
|1 hour |session topics. |terminology for outcome |its performance. |
|8:30 – 9:30 a.m. | |measurements (e.g., median, point | |
| |Brief review of learning |in time, entry cohort, measures, |Child welfare policy and practices |
|Welcome, Introductions, and |objectives for the module. |rolling year). |need to be guided by clear and |
|Session Agenda | | |specific goals, and progress toward |
| |Lecture with PowerPoint slides: |K4. The trainee will be able to |those goals requires good data. |
|Review Learning Objectives |Data-informed practice -- why is|explain the interrelated nature of | |
| |it important? |the outcome measures for safety, |Overcoming skepticism about the |
|Background and Concepts for Child| |permanency, and well-being that are|usefulness of data is crucial for |
|Welfare Outcomes |Flip Chart listing of trainees' |tracked on the quarterly |better outcomes--and for improving |
| |thoughts on barriers to using |county-specific outcome reports. |the lives of children and families. |
|Data-Informed Practice—What do I |data. | | |
|Care? | |K5. The trainee will be able to |Monitoring child welfare agency |
| |Lecture with PowerPoint slides: |identify different methods and |performance is no longer a good |
|Key Concepts in Child Welfare |Key concepts in child welfare |limits of interpreting data, and |idea—it's the law. |
|Outcomes |outcomes—particularly bias of |how to apply these methods and | |
| |snapshots versus entry cohort |limits to the supervisory role. |Point in time snapshots and exit |
| |data. | |cohorts have inherent biases. |
| | |V1. The trainee will value the need| |
| |Class participation exercise on |to supervise and monitor in ways to|Medians are useful when talking |
| |differences between medians and |achieve ASFA outcomes. |about measures such as length of |
| |means. | |stay that may contain extreme data |
| | | |points. |
| |Lecture with PowerPoint slide | | |
| |and discussion of the "Cycle of | |There is no "gold standard" for |
| |Experiences" in the child | |success on any outcome. Any |
| |welfare system. | |measure, viewed in isolation, tells |
| | | |you nothing useful about county |
| | | |performance. |
|15 min |
|9:30 – 9:45 a.m. Break |
|PART 2 |Brief review of the outcome |K2. The trainee will be familiar |The California Outcomes and |
|30 min |measures contained on the |with the outcome measures on the |Accountability quarterly report |
|9:45 – 11:15 a.m. |California Outcomes and |quarterly, county-specific reports |contains information on CWS |
| |Accountability Quarterly |created as part of the C-CFSR |participation rates along with the |
| |report. |process (i.e., the difference |three federal child welfare |
|Using Outcome Data in Child | |between the federal and |“domains” of safety, permanency, and|
|Welfare Practice |Lecture with PowerPoint visual |state-enhanced measures.) |well-being. |
| |aid on difference between | | |
|The California Outcomes and |federal and state-enhanced |K3. The trainee will be able to |The federal standards were created |
|Accountability Quarterly County |measures. |explain how to navigate the Child |based on the limitations of |
|Data Report | |Welfare Dynamic Report System |available federal data (i.e., |
| |Lecture with PowerPoint visual |website of the UC Berkeley Center |AFCARS) and have serious flaws. |
|Taking your First Steps Toward |aid on rolling year concept. |for Social Services Research, and | |
|Data Analysis | |understand that all data on the |The AB 636 "state enhanced" measures|
| |Pop quiz on rolling year |C-CFSR quarterly, county-specific |use entry cohort analysis to |
|The UCB Child Welfare Dynamic |concept. |reports (as well as much more |supplement the federal standards and|
|Report System website | |detailed information) can be |provide more comprehensive |
|introduction |Online demonstration and |located there. |information. |
| |introduction to the UCB Child | | |
| |Welfare Dynamic website. | |A rolling year examines an outcome |
| | | |for a year-long cohort, but the year|
| | | |will not always be equal to the |
| | | |January-December calendar year. |
| | | | |
| | | |All the data on the California |
| | | |Outcomes and Accountability |
| | | |quarterly report are posted on the |
| | | |websites of UCB & CDSS |
| | | | |
|15 min |
|11:15 - 11:30 a.m. Break |
|PART 3 |Small groups of 5-7 people will |K4. The trainee will be able to |Opportunity to apply information |
|1 hour |work together to examine and |explain the interrelated nature of |covered in Parts 1 & 2 and to begin |
|11:30-12:30 p.m. |interpret real outcome data. |the outcome measures for safety, |to grapple with examining outcome |
| | |permanency, and well-being that are|data, interpreting results, and |
| |Trainer will circulate among |tracked on the quarterly |formulating plans to affect targeted|
|Hands-on Data Exercise for Small |groups to help with process. |county-specific outcome reports. |outcomes. |
|Groups | | | |
| |Class will reconvene as one |S1. The trainee will be able to |Determine which outcomes (and |
|Report Back & Wrap Up |group after 45 minutes to share |demonstrate the ability to ask |possibly for which subgroups) are |
| |results of their work |policy and practice questions |“high priority” and “high |
| | |related to trends identified in the|performance” areas. |
| | |C-CFSR outcome measures. | |
| | | |Examine trends in the outcomes over |
| | |S2. The trainee will be able to |time and by different subgroups |
| | |develop a plan to improve the |(age, ethnicity, gender, placement |
| | |delivery of child welfare services |type). |
| | |in his or her agency through | |
| | |monitoring outcomes with the C-CFSR|Consider the relationships between |
| | |process. |outcome measures--recalling the |
| | | |"cycle of experiences" discussion |
| | |V2. The trainee will value ongoing |and handout. |
| | |recognition of trends identified in| |
| | |the outcome measures that enhance |Identify factors that may be |
| | |culturally sensitive and responsive|influencing performance. |
| | |practice by helping target services| |
| | |appropriately to ethnic, age, and |Identify linkages between |
| | |gender groups. |performance outcomes and practice |
| | | |processes. |
| | |V3. The trainee will value | |
| | |incorporating various practice |Determine areas of potential |
| | |issues into supervision: |strength and those in need of |
| | |A. Outcomes vs. process |improvement. |
| | |B. Fairness and equity | |
| | |C. Incorporating data | |
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