Microsoft Teams Rooms Managed Services Monitoring …

Microsoft Teams Rooms ? Managed Services

Monitoring Software Installation

FEBRUARY 2021

This guide intents to provide detailed guidance for onboarding Microsoft Teams Rooms devices to the Microsoft Teams Rooms ? Managed Services. Microsoft Teams Rooms ? Managed Services It's a cloud-based operations service managed by Microsoft experts and operated 24x7x365.

Contents

General Information ....................................................................................................................................... 2 Supported Devices ...................................................................................................................................... 2 Performing operations as the Admin user of the MTR device ................................................................... 2

Pre-requisites.................................................................................................................................................. 4 Adding Proxy Settings (optional) ................................................................................................................ 4 Enabling TPM Settings ................................................................................................................................ 4 URLs Required for Communication............................................................................................................. 4

Process............................................................................................................................................................ 5 Installation .................................................................................................................................................. 6

Individual Device - Domain Joined Walkthrough ........................................................................................... 6 Completing Enrollment ............................................................................................................................... 8

Unenroll and Uninstalling the monitoring software....................................................................................... 9 Troubleshooting Table.................................................................................................................................. 10

General Information

Supported Devices

Please note that the Microsoft Teams Rooms ? Managed Services monitoring service agent is for use with certified Microsoft Teams Room (MTR) systems and peripherals.

Performing operations as the Admin user of the MTR device

Throughout this document, some configuration/installation procedures require you to login to the device as administrator. To login the device as administrator (local administrator):

1. Ensure you Hang up any ongoing calls and return to the home screen. 2. In the Microsoft Teams Room user interface, click the More icon then click Settings icon

where you'll be prompted for the local Administrator password on the device (the default password is sfb).

3. Tap on Settings followed by tapping on the Windows Settings button to access windows as local administrator.

From the list of users displayed in the Windows login screen, select the Administrator (or the respective local administrator of your device)

Please note: If the computer is domain joined, choose Other User, then use .\admin as the user name ? or the user name of the local administrator configured in the device. To return to the Microsoft Teams Room app after performing the necessary administrative tasks: 4. From the Windows start menu, sign out from the Admin account. 5. Return to Microsoft Teams Room by selecting the user account icon on the far left side of the screen and then selecting Skype.

Please note: If the Skype user is not listed, you might have to select other user and enter .\skype as the user name, and sign in.

Pre-requisites

Adding Proxy Settings (optional)

1. Be sure you login as administrator ? ensure the Performing operations as the Admin user of the MTR device steps are followed.

2. In the Windows Search box (bottom left section of the screen), type in cmd (either long press the screen or right click, and choose Run as administrator).

3. Run the following command (double quotes at end of command are important): a. If using single proxy server:

bitsadmin /Util /SetIEProxy LOCALSYSTEM MANUAL_PROXY : ""

Example:

bitsadmin /Util /SetIEProxy LOCALSYSTEM MANUAL_PROXY contosoproxy.:8080 ""

b. If using pac file:

bitsadmin /Util /SetIEProxy LOCALSYSTEM AUTOSCRIPT ""

Example:

bitsadmin /Util /SetIEProxy LOCALSYSTEM AUTOSCRIPT ""

Enabling TPM Settings

You may find that the TPM setting on an Intel NUC device is disabled. Below are instructions to enable TPM on these devices.

1. Plug in keyboard to NUC device 2. Restart device 3. Rapidly press F2 key to display BIOS screen 4. Select Advanced option 5. Select Security option 6. On the right-hand side under security features, Enable Intel Platform Trust

Technology option 7. Press F10 to save your settings 8. Select Yes to the confirmation box

URLs Required for Communication

Please note: All network traffic between the MTR devices agent and the Microsoft Teams Rooms ? Managed Services service portal is SSL over port 443.

The following hosts need to be allowed if you have traffic allowlist enabled within your enterprise environment: agent.rooms. global.azure-devices- gj3ftstorage.blob.core. iothubsgagwt5wgvwg6.azure- blobssgagwt5wgvwg6.blob.core. mmrstgnoamiot.azure- mmrstgnoamstor.blob.core. mmrprodapaciot.azure- mmrprodapacstor.blob.core. mmrprodemeaiot.azure- mmrprodemeastor.blob.core. mmrprodnoamiot.azure- mmrprodnoamstor.blob.core.

Process

The Enrollment process involves a few steps:

1. On the left navigation bar of the Microsoft Teams Rooms ? Managed Services portal (), expand Settings and select General.

2. Under Self-Enrollment keys section of the page, click Download installer hyperlink () to download the monitoring agent software.

3. Also under Self-Enrollment keys section, click Download Key. Place the key file under the C:\Rigel folder on each device you are enrolling.

4. Optional: Setup proxy settings for the agent ? see previous section Adding Proxy Settings (optional)

5. Install the agent installer (downloaded in step 2) on Microsoft Teams Room (MTR) units, either by running the MSI locally on a Microsoft Teams Room device or via your normal means of publishing MSI applications on mass to devices within your environment (Group-Policy etc.)

6. The room will appear in the portal within 5-10 minutes, if not please contact managedroomsupport@.

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