IDENTITY YOURSELF AND YOUR Fulfillment Identity Theft …

PROTECT

I DE NTITY YOURSELF AND YOUR

CHASE IDENTITY THEFT TOOL KIT

At Chase, we work hard to pro v help prepare you for whatever h

Convenient Reference for Important Contacts:

Chase Identity Theft Center of Excellence: 1-888-745-0091 identitytheft

Chase Deposit Customers 1-800-935-9935 Chase Mortgage Customers 1-800-848-9136 Chase Auto Loan Customers 1-800-336-6675 Chase Auto Lease Customers 1-800-227-5151 Chase PFS Clients 1-800-216-2700 Brokerage Clients 1-800-392-5749

CREDIT BUREAUS Equifax 1-800-525-6285 Experian 1-888-397-3742 TransUnion 1-800-680-7289 TeleCheck 1-800-710-9898 Certegy 1-800-437-5120

Federal Trade Commission Identity Theft Information To learn more about identity theft, visit the Federal Trade Commission consumer Web site at idtheft, or call 1-877-438-4338 United States Postal Service online at Postalinspectors. US Secret Service Find the field office near you at

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vide customized tools and information to happens in your evolving financial life.

We've prepared this guide to help you defend against identity theft. Use it to learn more about identity theft and the choices you can make to better protect yourself. It can also help you take action, with the help of your Fraud Specialists, to reclaim your identity if identity theft should occur.

UNDERSTANDING IDENTITY THEFT

How Identity Theft Happens No matter how careful you are about protecting your personal information, no one is completely safe from identity theft. Skilled thieves, like pickpockets, burglars and computer hackers, have many ways (both lowand high-tech) to get hold of your important data and use it for their own benefit.

Thieves can obtain your personal information in many ways. They can use the Internet by:

? Sending you an email, which appears to be from a reputable company, asking you to respond or go to a Web site and provide your personal information. This practice is known as "phishing" (pronounced "fishing"). These emails may also contain fraudulent phone numbers to call to provide personal information ? called "vishing."

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UNDERSTANDING IDENTITY THEFT

How Identity Theft Happens (Continued)

? Setting up a bogus Web site that looks like a legitimate site and asks you to provide personal information. This practice is known as "spoofing."

? Redirecting your browser's request for a legitimate Web site to a bogus location that resembles it to collect information ? known as "Pharming."

? Hacking, or using techniques to install malicious programs on your computer to capture your keystrokes and network traffic in order to steal personal information including user IDs and passwords.

? Stealing your laptop or smart phone to use any unsecured data to discover passwords and access accounts.

To help protect yourself, install anti-virus software on your computer. Make sure it scans your computer regularly and be sure to keep it up to date. Choose the latest operating system for your computer, and set it to make updates automatically.

Remember: No legitimate representative of JPMorgan Chase will ever ask you for your PIN or password via email communication.

Even without the internet, thieves can gain access to your information:

? They can steal wallets and purses containing your identification, credit and bank cards.

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? Thieves can steal your mail, including your bank and credit card statements, pre-approved credit offers, telephone calling cards and tax information.

? They can complete a "change of address form" to divert your mail to another location.

? Thieves can rummage through your trash, or the trash of businesses, for personal data in a practice known as "dumpster diving."

? They can fraudulently obtain your credit report by posing as a landlord, employer, or someone else who may have a legitimate need for ? and a legal right to ? the information.

? Thieves can find personal information in your home.

How Identity Thieves Use Your Personal Information

Once someone has your personal information, there are many ways they can use it without your knowledge:

? They can call your credit card issuer pretending to be you and ask to change the mailing address on your credit card account. The imposter then runs up charges on your account. Because your statements are being sent to the new address, it may take some time before you realize there's a problem.

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