NARRATIVE FOR CRACKED TOOTH SYNDROME

NARRATIVE FOR CRACKED TOOTH SYNDROME
Cracked tooth syndrome can be difficult to diagnose and even more difficult to get paid. The problem is that the tooth usually looks fine both clinically and radiographically, yet the patient experiences sharp pain upon biting, although he/she isn’t sure exactly which tooth hurts. Obviously, describing this scenario to a dental plan is not going to get a crown claim paid.
What type of information do dental claims consultants look for before
approving a crown due to cracked tooth syndrome?
After numerous conversations with dental consultants from several insurance companies, it appears that they simply need to know how you arrived at your diagnosis. Here are some questions to consider when constructing your narrative:
1. Even though the crack was too small to be seen on the x-ray, could you see it clinically?
2. If so, where was it? (Drawings are helpful)
3. Did the tooth have any existing restorations or prior endo?
4. What were the patient’s symptoms (and how long did they have them)?
5. Pain upon biting or release? Which cusp? Was a tooth sleuth used?
6. Pain to cold? Did you verify with ice?
7. How did you differentiate the crack from a craze line?
8. Was transillumination with magnification used?
9. Did you rule out other possible diagnoses? (E.g., does the x-ray verify no periapical lesions?
10. Was a sedative filling or ortho band placed, etc.?)
11. Was your diagnosis confirmed during tooth preparation?
Having answers to the questions above in the patient’s chart makes it easier for administrative staff members to construct a meaningful narrative for cracked tooth syndrome.
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Sample Narrative
Pain on biting & percussion, sens. to cold for several months
Visible fx. into dentin on mesial & distal marginal ridge, tooth sleuth & ice test confirmed,
CTS on #19--crack confirmed during prep Pulpitis or apical osteitis ruled out by clinical diagnostic testing
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