Brooklyn Technical High School Per
Brooklyn Technical High School Per. _____ Date ________ Name ___________________________
Computer Repair, Upgrade, Management & Maintenance Review for Exam #1, MP4
1) What is the name of the lower level of software drivers that support PC Cards?
A) PCMCIA services B) Socket services C) Card Services D) I/O Services
2) How many Type III cards can typically fit into a laptop at one time?
A) One B) Two C) Three D) Four
3) In meters, what is the maximum length between two full-speed USB devices using 20-gauge shielded cables?
A) Six B) Five C) Three D) Two
4) When a new USB mouse is plugged in, the laptop does not recognize that a device has been added. What is the most likely cause of the problem?
A) The device was plugged in while the system was running
B) The device was plugged in while the system was off, then booted.
C) The system is running Windows 98.
D) The system does not yet have the proper drivers loaded
5) Regular Parallel PC Cards are ____ -bit, while CardBus PC Cards are ___-bit.
A) 8,16 B) 16, 32 C) 32, 64 D) 64, 128
6) What is the typical use for Type II PC Cards?
A) Additional RAM B) Hard Drives C) Flash Memory D) I/O devices like modems and NICs
7) How many pins does a Parallel PC card have?
A) 30 B) 40 C) 68 D) 168
8) Which of the following is NOT a benefit of laptop design?
A) Portability B) Increased Performance C) Desktop Replacement D) Higher-Quality Construction
9) Which laptop input device was released with the IBM Thinkpad series of laptops?
A) Touchpad B) Touchball C) Trackpoint D) Touchway
10) Which laptop input device is a flat surface that you can draw on with your finger to control the mouse pointer?
A) Touchpad B) Touchball C) Touchpoint D) Touchway
11) Which laptop accessory allows you to power your laptop from a car or airplane?
A) AC adapter B) DC Adapter C) Battery Converter D) Automotive Wizard
12) ____ is used as an expansion method for external peripherals like mice, web cams, printers, and so on, and is popular on laptops and desktops alike.
A) FireWire B) Serial C) Parallel D) USB
13) Which kind of laptop was designed to look and function like a paper notebook?
A) Clamshell PC B) Tablet PC C) Paper PC D) Notebook PC
14) Which type of PC Card is used most often for expansion devices like NICs, sound cards, and so on?
A) Type I B) Type II C) Type III D) Type IV
15) What is a typical input device for a PDA?
A) Keyboard B) Mouse C) Stylus D) Voice
16) What is the primary benefit of adding more RAM to a laptop that uses shared memory?
A) Improved battery life B) Improved system performance C) Improved video performance
D) None. Adding more RAM is pointless with systems that use shared memory
17) Clara’s laptop has a DVI connector to which she has connected a projector. As she prepares to make her presentation, however, nothing comes up on the projector screen. The laptop shows the presentation and the projector appears to be functional, with a bright white bulb making a blank image on the screen. What’s most likely the problem?
A) She needs to plug in the projector
B) She’s running the laptop on batteries. You need to plug in laptops to use the DVI connector.
C) She needs to update her PC Card services to support projectors
D) She needs to press the Function key combination on her keyboard to cycle through monitor modes.
18) What is the standard aspect ratio for Wide Screen Movies?
A) 4:3 B) 10:6 C) 16:9 D) 16:10
19) What does the W in from the letters describing laptop screens indicate?
A) Widescreen B) Windows C) Woofers D) Rabbit
20) The advertisement for the laptop at right lists the following “large 17-inch diagonal widescreen WXGA+ TruBrite® display” What is the TruBrite display?
A) A resolution of 1920 X 1200
B) A resolution of 1400 X 1450
C) An aspect ratio of 16:19
D) A brand-name for high-gloss laptop LCD screens
21) Laptop screens come with two types of finish. The high gloss finish offers ability to view outdoors. What is the name of the finish that doesn’t view well in the outdoors in the daylight?
A) Indoor finish
B) Extended Graphics finish
C) Matte Finish
D) Super Outdoor Finish
22) What computer uses the OS at right?
A) Laptop B) PDA C) Desktop D) Tablet PC
23) Into what slot on your laptop would you plug in the 34mm ExpressCard w/All-in-One Card Reader?
A) In the ExpressCard slot
B) In the PC card slot
C) In the parallel card slot
D) In SD Card slot
24) Which is NOT a difference between PC Cards and Express Cards?
A) Express Cards are serial and PC Cards are parallel.
B) ExpressCards don’t require socket or card services like the way PC cards do.
C) ExpressCards are shorter than PC cards
D) ExpressCards provide Wireless Networking capability and PC cards don’t
25) Which service recognizes the function of a PC card when it is inserted?
A) socket services B) card services C) rocket services D) hard services
26) A user complains that her laptop is really hot and is freezing up and rebooting. You ask her how does she know it is hot. She says that the pillow she put underneath is hot. What would you say to this person?
A) Flip the pillow every few minutes B) Pillows are a fire hazard
C) Put the laptop on your lap D) Put the laptop on a flat, hard surface
27) What is the purpose of the port replicator pictured at right?
A) To offer ports that may not be on your computer or connect to non portable components such as a printer
B) To give you twice as many ports as you would have on a normal laptop.
C) To play a video game that you would only be able to play on a desktop.
D) Servers as a non-portable MP3 player
28) The laptop pictured at right uses DDR2 667MHz memory. The maximum memory supported is 4GB. It has 2 memory slots. Right now it has 2GB of memory. You want to get it 4GB of memory. Which memory would you get?
A) Centon 512MB PC3200 DDR 400MHz Memory
B) HP 1024MB PC5400 DDR2 667Mhz SODIMM Memory
C) PNY 2048MB PC5400 DDR2 667MHz SODIMM Memory
D) Crucial 2048MB PC8500 DDR3 1066MHz Memory
29) Which hard drive would you get for the laptop at right?
A) HP / 72.8GB / 10K / Ultra-320 / SCSI / OEM / Hard Drive
B) Seagate Barracuda 7200.9 80GB Hard Drive - 7200, 2MB, Ultra ATA-100, EIDE, OEM
C) Samsung HD753LJ SpinPoint F 750GB Hard Drive - 7200, 32MB, SATA-300
D) Toshiba HDDR250I02X 250GB 2.5" Mobile Hard Drive - 5400, 8MB, SATA-150, Retail
30) The device pictured at right is an example of
A) A modular drive B) An optical mouse
C) A web camera D) A biometric device
31) Why is it a good idea to defragment on a laptop?
A) To reduce read write time on hard drive to save on the battery
B) To have your applications find your files faster
C) To save your applications save your files faster
D) To increase the speed at which you surf the internet
32) To save power, you can configure your power options in Windows. How do you access the power window at right?
A) Through Device Manager
B) Trough System Tools
C) Through the Screen Saver Tab
D) Via ScanDisk
33) Which type of PC Card will allow the insertion of a hard drive?
A) Type I B) Type II C) Type III D) Type I and II
34) We recently passed around a laptop where you could barely see the Windows GUI but it was very dark. Which of the components died out?
A) Backlights B) Inverter
C) Lamp D) LCD Panel
35) Which of the following connectors supports 5.1 Sound?
A) Mini-Audio B) Composite
C) S/PDIF D) DVI
36) Why do some PCs share their main RAM with video?
A) To reduce cost B) To increase speed C) To reduce heat D) To reduce airflow
37) Which of the following would least likely be a pointing device on a laptop PC?
A) USB Trackball B) PS/2 Mouse
C) Touch pad D) Serial Mouse
38) A client has asked you to recommend a printer. She wants to print multi-part point of sale forms. The client is not particularly interested in the quality of the printer’s output, but emphasizes the importance of printing receipts in triplicate. What type of printer should you recommend?
A) Laser B) Dot Matrix C) Ink Jet D) Dye Sublimation
39) Identify the correct statement regarding battery disposal
A) To dispose of dead batteries, place them in the trash can
B) Check the battery label for information on special disposal procedures
C) Destroy all used batteries by burning them
D) All batteries can be recycled.
40) Ken just bought a laptop with 512 MB of RAM, but Windows says he only has 448MB of RAM. What is the first thing he should suspect?
A) The laptop has bad RAM B) The laptop has a hidden partition
C) The laptop is using shared video memory D) The laptop is reserving some RAM for hibernation
41) Do biometric security devices replace the need for passwords?
A) No, thumbprints are not unique, so biometrics are not adequately secure
B) Yes, thumbprints are unique, so biometrics are foolproof
C) No, because no device is foolproof, biometrics should be part of a security strategy that includes passwords.
D) Yes, the biometrics device’s primary purpose is convenience so entering a password is a waste of time.
42) What should you do with old laptop batteries?
A) Throw them away B) Place them in a metal case and throw them away
C) Donate them D) Determine your local laws for hazardous material disposal
43) Which is not used to add hardware devices to laptop computers?
A) Address Expansion Bus B) USB Expansion Bus
C) Mini-PCI Expansion Bus D) PC Card Bus
44) Pamelas’s laptop will start only if the AC adapter is plugged into the laptop. What component/function is most likely to cause this problem?
A) Bad AC input port on laptop B) Bad flyback transformer on laptop
C) Bad Battery D) Bad battery interface
45) Lenny has just learned about shared video memory on laptops and so he is curious to find out how much RAM is reserved for video on his laptop. He is surprised to discover that his 1GB of memory is all shown by Windows! What is happening?
A) His video is not currently sharing B) He has turned sharing off
C) The shared memory is so small that it is not even listed
D) This laptop does not used shared memory
E) This laptop does not need any time of RAM for video
46) Which of the following is the light that powers the LCD screen on a laptop?
A) Front light B) Back light C) Silver light D) Reverse light
47) What is the name of the standard that defines power management for laptop computers?
A) PBIOS B) ACPI C) LPM D) IrDA
48) If a computer is fully operational, which of the following global states is it in?
A) G0 B) G1 C) G2 D) G3
4) Which of the following laptop states leaves programs running, but requires the user’s password to be entered again before the session can continue?
A) Hibernate B) Lock C) Sleep D) Shutdown
49) Which of the following devices are commonly seen as PCMCIA Type III cards?
A) Motherboards B) Sound Cards C) Network Adapters D) Hard Drives
50) Which of the following laptop states keeps the session in memory and puts the computer in a low-power state that you can quickly resume from?
A) Hibernate B) Sleep C) Shutdown D) Lock
51) In Laser Printer technology, what occurs during the writing stage of the image formation?
A) An alternating charge is applied to the drum
B) A uniform negative charge is applied to the drum
C) The print image is written to the drum
D) The print image is transferred to the paper
52) What is the proper order of the laser printing process?
A) Clean, charge, write, develop, transfer and fuse
B) Charge, write, transfer, fuse develop and clean
C) Clean, write, develop, transfer, fuse, and charge
D) Clean, charge, write, develop, fuse, and transfer
53) Which of the following printers uses a printing process similar to a copier (the electro photographic process)?
A) Ink Jet B) Bubble Jet
C) Dot Matrix D) Laser
54) Which of the following printers uses small nozzles to print?
A) Daisy Wheel B) Ink jet C) Dot Matrix D) Laser
55) Which of the following printers is an impact printer
A) Thermal B) Inkjet C) Dot Matrix D) Laser
56) Which type of printer uses an ink ribbon?
A) Thermal B) Inkjet C) Dot Matrix D) Laser
57) Which of the following printers can be used to print on multipart forms?
A) Thermal B) Inkjet C) Dot matrix D) laser
58) Which EP printing process step wipes excess toner from the drum and electronically erases any residual charges
A) Erasing B) Charging C) Writing D) Cleaning E) Developing
59) Which laser printing process allows the toner to be placed on the paper?
A) Developing B) Transferring C) Writing D) Fusing
60) Which laser printing process step follows writing?
A) Developing B) Transferring C) Writing D) Fusing
61) Which laser printing process puts an image on the drum?
A) Developing B) Transferring C) Writing D) Fusing
62) Which laser printing process step involves the toner attracting to the drum?
A) Developing B) Transferring C) Writing D) Fusing
63) What type of connector is normally found on a parallel printer connection on the printer end?
A) Female DB-25 B) Male DB-25 C) DIN D) 36-pin Centronics
64) What laser printer component allows toner to be attracted to the paper?
A) Transfer corona B) Primary corona C) Fusing rollers D) photosensitive drum
65) Where is the photosensitive drum located?
A) Inside the high voltage power supply B) In the bottom of the printer
C) In the primary corona D) In the toner cartridge
66) A client has asked you to recommend a printer. She wants to print multi-part point of sale forms. The client is not particularly interested in the quality of the printer’s output, but emphasizes the importance of printing receipts in triplicate. What type of printer should you recommend?
A) Laser B) Dot Matrix C) Ink Jet D) Dye Sublimation
67) In Laser Printer technology, what occurs during the writing stage of the image formation?
A) An alternating charge is applied to the drum
B) A uniform negative charge is applied to the drum
C) The print image is written to the drum
D) The print image is transferred to the paper
68) What mechanism is used by most inkjet printers to push ink onto the paper?
A) Electrostatic discharge B) Gravity
C) Air pressure D) Electroconductive plates
69) With a laser printer, what creates the image on the photosensitive drum?
A) Primary Corona B) Laser imaging unit
C) Transfer Corona D) Toner
70) What part must be vacuumed or replaced periodically to prevent damage as a result of the action of the corona?
A) The rubber rollers B) The ozone filter
C) The transfer filter D) The cleaning blade
71) Which step in the electrophotographic process uses a laser to discharge selected areas of the photosensitive drum, thus forming an image on the drum?
A) Writing B) Transferring C) Developing D) Cleaning
72) Which of the following is not a possible interface for a printer?
A) Parallel B) Mouse C) Serial D) Network E) USB
73) Which type of printer can be used with multi-part forms?
A) Bubble-jet printers B) Laser printers C) Dye-sublimation printer D) Dot-matrix printer
74) Which impact printer has a printhead that contains a row of pins that are triggered in patterns that form letters and numbers as the printhead moves across the paper?
A) Laser printer B) Daisy-wheel printer C) dot-matrix printer D) bubble-jet printer
75) Which printer contains a wheel that looks like a flower with raised letters and symbols on each petal?
A) Bubble-jet B) Daisy-wheel C) Dot-matrix D) laser
76) A person complains that after she takes out the paper from a laser printer, the printout smears. What is the problem?
A) Damp paper B) Fuser Assembly C) Wrong type of toner D) Output roller assembly
77) A person complains that the laser printer keeps getting a memory overflow error when printing a particular document. Which of the following could NOT possibly fix this problem?
A) Decrease the print resolution B) Add more RAM to the printer
C) Reduce the RET (Resolution Enhancement Technology) D) Replace the toner cartridge
78) You must service the laser printer in your office. What part of the laser printer should you avoid because it is hot?
A) Fuser B) Print Head C) Primary Corona D) High Voltage Power Supply
79) In Inkjet printers, what is the most common problem with the paper tray?
A) Inconsistent printing B) Malfunctioning Pickup rollers
C) Misalignment of the sheet feeder D) Paper jamming on the ink cartridge
80) A laser printer generates a totally black paper. What is the cause?
A) Malfunctioning image laser B) Low level in the toner cartridge
C) No powder in the transfer corona D) No power to the primary corona
81) What is the paper feeder technology most commonly associated with dot-matrix printers?
A) Sheet Feed B) Tractor feed C) Friction feed D) Manual Feed
82) Laser printer speeds are measured in pages per minute (PPM). What do we use the measure the speed of dot-matrix printers?
A) Lines per inch B) Lines per sheet C) Characters per inch D) Characters per second
83) What allows you to print on both sides of the paper?
A) Fuser B) Duplexing C) Toner Cartridge D) Page Swapping out
84) In the fusing stage of the Laser printing process, the ___________
A) toner transfers to the corona
B) printer melts the written image to the page
C) Primary corona wire gives a charge to the photosensitive drum
D) laser writes the image that it will print to the photosensitive drum
85) A dot-matrix printer is printing patchy, faint, or uneven. What action will correct the problem?
A) Replacing the ribbon B) Replacing the timing belt C) Adjusting the paper feed tension
D) Adjusting the tractor feed tension
86) How are toner cartridges disposed of?
A) Burned B) Thrown away C) Recycled by the manufacturer D) Recycled with standard plastic
87) Which component on a printer should you check first when you get an error code that indicates a paper jam, but no paper is in the printer?
A) Tractors B) Print head C) Platen folder D) Paper- Feed sensors
88) Which of the following are similar to ink-jet printers with the exception that there is a small heater used to heat the ink?
A) Dye Jet B) Heat Jet C) Twist Jet D) Bubble Jet
89) You pick up a sheet from a laser printer, run your thumb across it, and the image comes off on your thumb. What should you replace?
A) Toner B) EP Unit C) Fuser D) Drum
90) In which step of the laser printer printing process does a uniform—600VDC charge get applied to the EP drum?
A) Conditioning B) Charging C) Developing D) Transferring
91) Which stage of a laser printer process melts the toner onto the paper?
A) Writing B) Charging C) Fusing D) Transferring
93) The line where print jobs wait to be printed is called the __________.
A) Print Spooler B) Print Queue C) Print Server D) Print Line
94) Which of the following would NOT be used to connect a printer to a system?
A) USB B) Infrared C) IDE D) Shared Network Access E) Parallel Port
95) Which of the following is NOT an advantage of the daisy-wheel printer?
A) Can print multipart forms B) Relatively inexpensive
C) Print quality is comparable to a typewriter. D) Speed
96) The service that formats print jobs to get them ready for the printer is called the __________.
A) Print spooler B) Print Queue C) Print Server D) Print Line
97) What is the speed of USB 2.0 (Hi-Speed USB)?
A) 1.5 Mbps B) 12 Mbps C) 480 Mbps D) 800Mbps
98) Tom has 7 bus-powered instead of self-powered devices connected to his system. What situation could result?
A) None, you can have up to 127 devices connected to the USB bus.
B) Only 1 device can work at a time.
C) On each port, only 3 devices can be bus-powered. The others have to be self-powered.
D) Devices might work only some of the time.
99) I have an older USB 1.1 (Full-Speed) device connected to a USB 2.0 port. What will be the transfer speed?
A) It will transfer at the slower 1.1 speed. B) It will transfer at the higher 2.0 speed.
C) It will transfer at a speed in the between 1.1 and 2.0
D) They are not compatible at all.
100) The following bar code reader plugs into your keyboard port. Where would you plug the keyboard?
A) Into the mouse port. B) Into the VGA port
C) Into the media port D) Into the keyboard port E) Into the bar code reader
101) How many devices can each USB Host Controller support?
A) 63 B) 127 C) 32 D) 4
102) What type of flash memory card is currently the most popular?
A) Compact Flash B) Memory Stick C) Secure Digital D) Smart Media
103) A serial port sends and receives serial data. What device translates that serial data into parallel data for the computer to use?
A) Host Controller B) IC-USB C) Serial Port D) UART
104) What happens to bus speed and power usage when you plug multiple devices into a USB hub?
A) The bus speed stays constant, but power usage increases
B) The bus speed increases because each device brings a little burst; power usage increases
C) The bus speed decreases because all devices share the same total bandwidth; power usage increases
D) The bus speed decreases because all devices share the same total bandwidth; power usage decreases
105) You take a tech call from a user who complains that she gets an error message, “Hub power exceeded”, when she plugs her new thumb drive into her USB keyboard’s external USB port. Worse, the device won’t work. What’s most likely the problem?
A) Her USB port is defective
B) She has a defective thumb drive
C) She plugged a Hi-Speed device into a Full-speed (low speed version) port
D) She plugged one too many devices into the USB hub
106) What is the fastest speed that Hi-Speed USB 2.0 can go?
A) 12 Mbps B) 120 Mbps C) 400 Mbps D) 480 Mbps
107) USB 1.1 devices can run at two speeds. What are the speeds?
A) 1 and 2 Mbps B) 1.5 and 12 Mbps C) 1.5 and 15 Mbps D) 12 and 48 Mbps
108) What is the maximum cable length for USB?
A) 1.2 meters B) 1.2 yards C) 5 meters D) 5 feet
109) Which end of the USB cable plugs into the PC?
A) A B) B C) Mini-A D) Mini-B
108) At what speed does USB 1.1 run?
A) 12Mbps B) 120Mbps C) 480Mbps D) 840Mbps
109) Up to how many chained IEEE1394 devices can be on a single set of resources?
A) 4 B) 20 C) 36 D) 63
110) Which of the following interfaces offers the highest data rate?
A) USB 1.1 B) IEEE 1284 C) FireWire D) SPP
111) Which of the following is NOT an example of a memory-card format?
A) MicroSD B) MicroCF C) SIM D) MMC
112) Which of the following is an example of a hot-swappable device?
A) PS/2 keyboard B) USB mouse C) DDR3 DIMM module D) PCIe graphics adapter
113) PCMCIA Type II cards are how many millimeters thick?
A) 3.3 B) 5 C) 10.5 D) 12.5
114) You have a laptop that doesn’t have any video. Its power lights are on. You plug in a known working external monitor and toggle the LCD cutoff switch, and there is no video on the external monitor either. What most likely needs to happen?
A) You need to reinstall the video driver.
B) You need to replace the LCD screen.
C) You need to try a second external monitor
D) You need to service the laptop’s video card.
115) Which of the following is the ability of a single application to have multiple requests in to the processor at one time?
A) Multitasking B) Multithreading C) Multioperational D) Multicore
116) To be able to view hidden files, which Windows utility can you use to change viewing options?
A) Msconfig B) Msinfo32 C) Windows Explorer D) NoHide
117) You have just installed Windows XP on a computer. What do you need to do in order to have Windows XP create restore points?
A) Do nothing; Windows XP will create restore points automatically.
B) Open System Restore, choose Tools > Properties, and select the Create Restore Points Automatically radio button.
C) Open Windows Explorer, choose Tools > Properties, and select the Create Restore Points Automatically radio button.
D) Windows XP cannot create restore points; only Windows 2000 can.
118) You are installing Windows 2000 on a computer that does not currently have an operating system. The Setup program has just created a partition on the hard drive. What is the next step in continuing the installation?
A) Formatting B) Partitioning C) Redirecting D) Installing the OS
119) If you have 512MB of RAM in a Windows XP machine, what is the minimum recommended size for the swap file in MB?
A) 256 B) 512 C) 768 D) 1025
120) You will be installing both Windows 98 and Windows Vista on a computer, and you want to be able to dual-boot and read all files on the computer from either operating system. Which of the following file systems should you use on the hard drive?
A) FAT32 B) NTFS C) CDFS D) NFS
121) Which of the following options will keep the Taskbar from appearing on the screen?
A) Preview B) Hide C) Lock D) AutoHide
122) What is the file property that tracks whether a file needs to be backed up?
A) Archive B) Backup C) Computer D) System
123) Windows 2000 comes with a utility designed to troubleshoot error conditions called _________.
A) Dr. Watson B) Windows Debugger C) Problems Reports and Solutions
D) Windows Solutions
124) A user had Microsoft Excel crash on her, and now it won’t reopen. What should you tell her to do first?
A) Reinstall Windows B) Reinstall Excel C) Use Dr. Watson to troubleshoot Excel.
D) Reboot her computer
125) A user calls complaining of a strong odor coming from her computer. What should you tell her to do?
A) Open the case and see if there is visible damage.
B) Touch the side of the case to see if it’s hot to the touch.
C) Turn the computer off.
D) Smell the back of the monitor case to ensure it’s not the monitor.
126) You have been paged to solve a problem on a desktop computer. Upon arrival, the user is nowhere around. What should you do?
A) Have the user paged.
B) Sit and wait for the user.
C) Use the phone to call your manager and check in on other jobs.
D) Come back later.
127) Which of the following would be the best way to show the customer you are listening to her description of a complicated problem?
A) Taking notes B) Smiling C) Winking D) Blinking
128) Your customer has just purchased a large hard disk. Unfortunately, the operating system in use does not recognize partition sizes larger than 137GB. Which of the following utilities should not be used first to split the hard drive into 137GB chunks?
A) Format B) FDISK C) DiskPart D) Disk Management
129) After trying for some time, you conclude that a client system is too corrupted and there is no way to get the OS operating as it should. You wish to perform a new installation on a blank hard disk. Which of the following might you do?
A) Run Format followed by Diskpart.
B) Run Fdisk followed by Format.
C) Delete all information on the disk from the command prompt and then install the OS.
D) Delete all information on the disk from the graphical interface and then install the OS.
130) You are troubleshooting a client’s system and discover that the problem is incorrect master/slave settings. Which of the following technologies are you working with?
A) USB Device B) SCSI Device C) PATA Device D) NIC
131) What tool would you use to measure voltage?
A) A loopback connector B) A print driver C) A multimeter D) A cable tester
132) IRQ7 is typically associated with which of the following?
A) LPT3 B) LPT1 C) Hard Disk D) Scanner Port
133) COM1 and COM3 are associated with which IRQ?
A) 4 B) 3 C) 2 D) 1
134) Which IRQ is reserved for the real-time clock?
A) 5 B) 6 C) 7 D) 8
135) Which of the following best describes the function of DMA?
A) Direct memory access allows a device to bypass the CPU and communicate directly with RAM.
B) DMA memory allows a device to bypass RAM to go directly to the CPU.
C) Direct memory access allows a device to bypass the chipset and place data directly into RAM.
D) Direct memory access allows a device to bypass the chipset and place data directly into the CPU.
136) You are working with an older laser printer. Customers are complaining of printer problems. Upon investigation, you notice that the printer has worn pickup rollers. What problem could this cause?
A) Paper jams B) Dark Patches on the paper C) Misaligned forms D) Light and Dark patches on the paper
137) What would be the first step to perform if you are getting garbled print jobs?
A) Check the printer cable B) Reinstall the printer driver
C) Change the font used to print the job
D) Replace the toner cartridge
138) You are troubleshooting an older laser printer. Which of these is not one of the six stages of the electrophotographic (EP) print process?
A) Writing B) Fusing C) Bonding D) Developing
139) Which of the following utilities can be used to fix cross-linked files on hard drives in Windows XP/2000?
A) Scandisk B) Chkdsk C) Disk Management D) Task Manager
140) Which of the following represents a memory location used by a component to communicate with the system?
A) IRQ B) DMA C) I/O Address D) ROM
141) You are looking to manually assign resources to a component within your system. Which of the following IRQs is unavailable because it is reserved by the system to cascade to upper-level IRQs?
A) 1 B) 2 C) 3 D) 4
142) Your customer has just purchased a secondhand hard disk. He has asked you to wipe out any existing information and create both a C: and D: volume on the drive. Which of the following would you do?
A) Use the FORMAT command to create clean partitions.
B) Use the FDISK command to wipe the disk clean and subsequently create the partitions.
C) Use the FORMAT command to clean the disk and use the existing partitions.
D) Use the FDISK command to wipe the disk clean and the FORMAT command to partition the disk.
143) A client has recently installed a new device and manually assigned an IRQ address to the device. Now there is a conflict with the resources used by the PS/2 mouse. Which IRQ did the client manually assign to the device?
A) 2 B) 5 C) 11 D) 12
144) On which of the following components are you most likely to find a heat sink?
A) ROM Chip B) BIOS chip C) Processor D) Hard Disk
145) You are working at a remote site and identify that a failed power supply is the cause of the problem. Upon informing the customer of the problem, the customer requests that you simply replace the fan with a working one. What should you do?
A) Complete the repair as requested.
B) Suggest that the entire computer system be replaced because when one problem occurs, many more are waiting around the corner.
C) Call a licensed electrician to do the work for you.
D) Explain that you are not authorized to work inside a power supply and that replacing it would be less expensive.
146) You are using a multimeter at a customer’s worksite. Which of the following might you be testing?
A) Malware B) Port functionality C) Bad Sectors D) Voltage
147) Which of the following is not a form of storage-device configuration?
A) Formatting B) PATA termination C) Partitioning D) Master/Slave configuration
148) You currently have an AT-style motherboard. Your power supply has failed. Your new power supply has a rectangular 24-pin connector coming from it. Which one of the following is true?
A) You need an adapter to connect to your motherboard.
B) You need an adapter to connect to your hard drives.
C) You need an adapter to connect to your floppy drive.
D) That’s exactly the same connector your old power supply had. There is no problem
149) Which IRQ is assigned to the system timer?
A) 0 B) 1 C) 3 D) 4 E) 8
150) What is the name of the technology that allows the hard disk subsystem to warn you of an impending failure before data loss occurs?
A) CrashAlert B) SMART C) POST D) MBR
151) Your laptop has 1GB of installed memory and uses shared video memory. If the video card is using 128MB, how much in MB is left for the rest of the system?
A) 128 B) 512 C) 896 D) 1GB
152) After printing documents, the toner smears on the output pages whenever you touch it. Otherwise, things appear to be working properly. What is the most likely cause of the problem?
A) The print driver is faulty.
B) The fuser is not heating properly.
C) There is toner on the transfer corona wire.
D) There is a scratch on the EP drum.
153) A fellow technician was working with a laser printer and during the process suffered a mild burn. Which of the following components are most likely to cause a burn?
A) Fuser
B) Refuser
C) Corona Wire
D) Drum
154) You are at a command prompt. Which of the following commands will delete a directory named Dir1?
A) CD DIR1 B) MD DIR1 C) RD DIR1 D) DELETE DIR1
155) You are at a command prompt. Which of the following commands will create a directory named Dir1?
A) CD DIR1 B) MD DIR1 C) RD DIR1 D) CREATE DIR1
156) You are installing a new device on your computer. Where should you look for the most current driver for the device?
A) Manufacturer’s Website B) Microsoft website C) C:\Windows\System32\Drivers
D) Windows Catalog
157) Which of the following utilities can you use to update the driver for your monitor?
A) Device Manager B) Reliability and Performance
C) WMI Control D) Personalization
158) You have booted a Windows Vista system into Safe Mode and chosen the Enable Low Resolution video option. What will the video configuration be?
A) 640x480 B) 800x600 C) 1024x768 D) 1280x720
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