CRM Product Lead



CRM Product LeadOperationslefttop00CRM Product Lead, OperationsCRM Product Lead, OperationsAn exciting opportunity has arisen to join one of Australia’s most successful public interest and social justice organisations. Justice Connect is a not-for-profit organisation with a vision of a fair and strong community in which people have a fair chance at a better life, the community sector is strong and vibrant and the justice and social systems are fairer and better. At Justice Connect, we believe everyone deserves a fair chance at a better life. Too often, our legal system is complicated, expensive and inaccessible. And when the system doesn’t work for everyone, it works for no one. It holds our community back. That’s why we use the law to help people and community groups left behind by an unfair and complicated legal system. Whether it’s a single mother facing homelessness, a local community group struggling with overwhelming regulation or an older person dealing with family violence, real-life problems so often have legal solutions. That’s why we connect people with legal help. We use the power of the law to open up the legal system for those locked out of it, and to change the system where it is broken. The key to our impact is the passionate commitment of our people. We hold ourselves to the highest standards, driven by a desire to deliver real improvements in the lives of the people and communities we help.Justice Connect is a leader in technology solutions for its team in the justice sector, and is investing in the development of a new cross-organisational CRM, Microsoft Dynamics 365, to increase our impact. We’re looking for a dynamic new team member to join our growing team as we develop and implement our new CRM.You will be exposed to the challenges and opportunities faced by the justice sector at an unprecedented time of change and development. You will work alongside leaders in the drive to fundamentally improve the justice ecosystem. You will be part of delivering meaningful change at Justice Connect to enable us to increase our impact for our help-seekers, create universal processes across our programs, design and embed reporting and data capture, and enhance our data-driven decision making.The CRM Product Lead is part of the Operations team at Justice Connect. The Operations team provides support, advice and expertise across the organisation and is responsible for managing the physical work environment, developing and maintaining information technology tools to support the work of Justice Connect, recruitment and development of staff, and management of and accountability for funds. The Operations team also oversees the governance and compliance obligations of Justice Connect. You will thrive both working in a collaborative environment, and as an autonomous worker. You will have experience running projects and working with internal and external stakeholders and contractors to get results quickly.We welcome and encourage applications for Aboriginal and Torres Strait Islander people-63500254000Applications close 5:30pm on Friday 7th February 2020 Position descriptionPosition descriptionPosition titleCRM Product LeadPosition reports toChief Operating Officer Position works in close collaboration withExternal consultants, internal process owners and experts Employment status2 year fixed term contractHoursFull-time (1.0 FTE) or part-time (0.8 FTE)Salary$84,226.79 per annum pro rata, plus 9.5% superannuation, annual leave loading and generous salary packaging options. Location Level 17, 461 Bourke Street, Melbourne VIC 3000Closing date5:30pm on Friday 7th February 2020 For further informationContact Sophie Gordon-Clark, Chief Operating Officer on (03) 8636 4407 or Sophie.Gordon-Clark@.au Role purpose Role purpose The CRM Product Lead will be focussed on driving and supporting internal decision-making to ensure universality of processes and reporting, on time project delivery and ongoing internal support for the CRM post go-live including prioritisation of future system developments.Key responsibilitiesKey responsibilitiesThe CRM Product Lead will be responsible for:Leading work on the finalisation of and implementation of Justice Connect’s new CRM, together with the Chief Operating OfficerDriving and supporting collaborative decision-making across Justice Connect to ensure universality of processes and reportingSupporting and ensuring teams across Justice Connect complete their CRM tasks on time including UAT scenario development, UAT, data cleansing, training material development etc.Together with the Chief Operating Officer, delivery of on-time go-live for the CRMLeading and undertaking key project work for the CRM including developing a customer and stakeholder survey strategyBeing the internal point of contact for all CRM users (internal and external) in conjunction with the external CRM partner support programAssisting to prioritise CRM development work post go-live including logging and reviewing work requests and actioning where relevantProvision of CRM Fundamentals training to new usersSupporting the operationalising of new processes developed for the CRMAssisting with the creation and maintenance of reporting dashboardsManagement of internal CRM documentationTogether with the Chief Operating Officer, relationship management with external CRM partners Performing other duties as directed and necessary to the proper performance of the roleThis job description outlines the current duties and responsibilities of the position. These will be reviewed on a regular basis with the position holder and are subject to change according to the needs and priorities of Justice Connect.Selection criteriaSelection criteriaQualificationsTechnology/IT/Systems – desirableDesign, human centred design – valuedProject management - valuedTechnical expertiseDatabase and relationship management system skills – essential, with Microsoft Dynamics 365 preferredAdvanced skills in Microsoft Office suite – essentialSkills in working with data, analytics and reporting – essentialHuman centred design, psychology, market research experience - valuedExperienceExperience in project management and stakeholder relationships – essentialExperience in business process development and implementation - desirableExperience working with external contractors and managing large delivery contracts – desirableExperience in designing and implementing project evaluations - desirableKnowledge, skills & attributesAn interest and appetite to learn new systems and processesSystems thinker and problem solverComfort in complexity and ambiguityExcellent oral, written and visual presentation skills, ability to communicate with a diverse range of stakeholders in diverse and appropriately tailored formatsHigh level of interpersonal skills with a demonstrated ability to use those skills to build relationships with diverse stakeholdersHighly motivated, with a strong work ethic, a positive attitude and demonstrated ability to work both independently and in a teamA sound knowledge of information, relationship and document management practicesLover of data, and synthesiser of insightsA commitment to and passion for Justice Connect’s objectives and valuesEmployee benefitsJustice Connect offers employment benefits including salary packaging (making part of your salary tax-free), flexible working arrangements, above award annual leave provisions and opportunities for professional development. Justice Connect is an organisation that strives to show leadership, operate sustainably and demonstrate our effectiveness. You will be rewarded with a workplace culture that is professional, committed, collaborative and creative and where you can make a real difference through your work.Important informationFor further information about Justice Connect and its work please visit .auThe application process is as follows:Applications should be addressed to Sophie Gordon-Clark, Chief Operating Officer and should comprise a cover letter, your resume, and a succinct statement outlining your suitability for the role with reference to the selection criteriaApplications should be emailed to hr@.au as a single word or PDF file including “CRM Product Lead via Ethical Jobs” in the email subject line. Applications close at 5:30pm on Friday 7th February 2020 ................
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