Job Description - APM



Role Description –Product Co-ordinator (Qualifications), PS&KRole titleProduct Co-ordinatorGrade2DepartmentPS &KReports to (1)Product Manager, Capability, PS&KDirect ReportsNoneKey relationships / interfaces (1)InternalPS&K team, Service Delivery; Finance team; Commercial team; ExternalExaminers and markers; Assessors; Accredited providers; candidates; Scheme and Compliance Committee; Technical Assurance Group(s); ETAGs; question writers; Chief ExaminersRole purpose (2)To contribute to the maintenance and effective operation of APM’s qualifications, standards and associated assessments and to provide operational support to Product Manager, Qualifications and/or StandardsBreadth of responsibility (3)Maintenance of the APM’s assessment question banks, production of master question papers to agreed specifications for scrutiny by Chief Examiners and Product Manager, Qualifications for delivery; maintenance of documentation to support qualifications and/or standards; assistance in managing, developing and training markers and assessors; provision of data, information and statistics on question, question paper, marker performance, assessor performance to inform management decision making, and to support the effective investigation of candidate appeals and enquiries. Event organisation, and advising corporate organisations at a basic level on how to use APM standardsDimensions and limits of authority (4)Queries and issues which cannot be resolved by the role holder are referred to the next levelKey responsibilities / accountabilities (5)Key performance measures (6)Maintain the question banks for relevant qualificationsBank consists of sufficient edited and accepted questions to support the agreed paper-based examinationsData and statistics on question and question paper performance extracted from IT systems and collated as requiredData and statistics on trainer/AP performance extracted and collated as requiredProduct Manager, are advised of actual and potential shortfall in number/quality of questions, and of questions/paper needing to be retiredProduce master question papersProduce master question papers to the agreed specification for qualificationsAssist in the roll out of new assessment material and the withdrawl of existing assessment materialMaintain master spreadsheet of all questions used on question papers to ensure consistency in deliverySet up appropriate spreadsheets for each qualificationEnsure spreadsheet is maintained with accurate information about question use, inclusion and withdrawalMaintain as up-to-date, accurate and compliant, qualifications and standards documentation for all products within the Co-ordinator’s responsibilityAll documentation – syllabus, candidates, assessor and APM guidance, control documents, publicity material, self- assessments, and certificate design – is accurate, up-to-date, and in accordance with APM scheme/standards and regulatory requirements (including IPMA, SQA, Ofqual) Appropriate archive with audit trail maintainedAny requirements for change/update recommended to Product Manager, Contribute to the development, management and maintenance of APM Chief Examiner, question writer, marker, assessor and volunteer resource, and arrange appropriate input to necessary training information and communicationAssist as required in recruitment campaigns for APM assessment resourceProvide information on question bank maintenance to the APM’s assessment resource as requiredContribute to specific training activity in respect of technical matters relevant to post-holder’s job-roleArrange and co-ordinate meetings as requiredAccurately capture, maintain, analyse and distribute relevant operational, statistical and performance data, with explanatory commentary as required Provide Product Manager, Capability with accurate data on examination performanceProvide Product Manager, with accurate data on marker performanceProvide Product Manager, with accurate data on candidate trendsProvide reports on performance derived from data as required to HPS&K, APM Executive, Chief Examiner, Technical Advisory Group(s) and Scheme and Compliance CommitteeSupport the investigation of enquiries, complaints and appeals Collate and provide appropriate analysis of data in the investigation of appealsContribute to reports on candidate, assessor, trainer and assessment instrument performance in the investigation of enquires and appealsOffer basic advice to corporate organisations regarding qualifications and standardsBe a first port of call for enquiries regarding qualifications and standards productsRespond to these enquiries as appropriate offering advice where appropriateRefer any complex enquiries to Product ManagerContribute to PS&K projects, and to other APM projects as requiredRespond positively to requests from projects for input and activityLiaise with Product Manager to balance priorities between BAU and Project activityPerson Specification Product Co-ordinator (Qualifications), PS&KAttributeDescriptionEssential / desirableQualifications (7)Educated to A level or equivalent, or have relevant work experienceEssentialExperience (8)Experience of analysing and presenting dataExperience of working within a regulated qualifications environmentExperience of working with dispersed teamsExperience of arranging meetingsExperience of recording notes and actions from meetingsEssentialDesirableDesirableEssentialDesirableKnowledgeKnowledge of examination techniques and approachesKnowledge of competence –based assessment techniques and approachesKnowledge of question-bank development and maintenanceDesirableDesirableDesirableSkillsWell-developed administrative skillsExcellent PC and IT skills, including Word, Excel, PowerPoint, and item bank softwareGood organisational abilityAble to work to deadlines and to work independentlyEssentialEssentialEssentialEssentialBehaviour / competency (9)Analytical thinking Concern for accuracyPlanning and organisingResilienceTechnical and professional expertiseEssentialEssentialEssentialEssentialEssentialSupporting BehavioursBehaviourDescriptionCommunicationAbility to communicate to colleagues, examiners and similar professionals, customers and candidatesCustomer and Supplier FocusAbility to act in a customer-focused way whilst not always being able to provide the customer with the outcome they want ( e.g. for appeals)Working Together / TeamworkAbility to work within a dispersed team (examiners, markers, item writers)Leadership and Developing PeopleAbility to help professionals develop additional knowledge, capability and understandingBehaviours / competenciesBehaviour /CompetencyBrief descriptionAdaptabilityWillingness to accept change and ability to maintain effectiveness in a changing environment.Analytical thinkingAbility to tackle issues and problems in a logical, step-by-step munication skillsAbility to communicate appropriate, concise and accurate information in written and verbal formatsConcern for accuracyDesire to ensure accuracy and quality in work deliveredCreativity & innovationWillingness to challenge assumptions and ability to adapt or generate imaginative and innovative ideasCustomer focusAbility to understand the needs and priorities of customers (inside and outside the organisation) and the desire to meet their expectationsDecisivenessAbility to make swift decisions and judgments even in the face of ambiguity or criticismDeveloping and coaching othersAbility to assist team members in reaching full potential through feedback, coaching, development and trainingInfluence and persuasionAbility to convince others to your own point of view, to gain acceptance, support and commitmentInitiative and proactivityAbility to pre-empt problems and seize opportunities without waiting to be toldInterpersonal skillsAbility to understand and interpret other people’s behaviour, concerns and motivesLeadershipWillingness and ability to lead, guide and motivate others towards a common goalPlanning and organizingAbility to develop clear, efficient and logical approaches to workRelationship buildingAbility to build and maintain networks of business contacts in and beyond the company who may contribute to successResilienceAbility to maintain control and performance during stressful situationsResults orientationTendency to set high goals for self and others, focusing on the delivery of targets, quality and deadlinesTechnical and professional expertiseAbility to make effective and appropriate use of technical skills and knowledge ................
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