OP2202: Introduction to Operations Management



Kazakhstan Institute of Management, Economics, & Strategic Research

Abay Avenue 2, Almaty- 480100

OP2202: Operations Management

Sessions: Spring 2004

Faculty: Dr. N.P. Singh, Professor (IS),

E-mail: npsingh@kimep.kz, Office # 336/N

Note: Final Syllabus will be available by Monday on L Drive.

Course Description & Objectives

Objectives

Operations Management is the systematic direction and control of the processes that transform inputs into finished goods or services. Operations is one of the primary functions of a firm. While marketing induces the demand for products and finance provides the capital, operations produces the product and delivers the product (goods and services).

This course provides an introduction to the concepts and analytic methods that are useful in understanding the management of a firm's operations. Our aim is to (1) familiarize you with the problems and issues confronting operations managers, and (2) provide you with language, concepts, insights and tools to deal with these issues in order to gain competitive advantage through operations. Because the course deals with the management of "processes", it applies to both for-profit and non-profit organizations, to both service and manufacturing organizations, and to virtually any functional area or industry.

Learning Strategy

Lectures, hands on exercises with computer softwares, case study presentations and discussions, group projects, industry project, etc.

Course Materials

Prescribed Text:

Both books will be used as text books.

Operations Management (4th ed.) by Jay Heizer and Barry Render

&

Operations Management (3rd Edition) by Nigel Slack, Stuart Chambers and Robert Johnston, Prentice Hall

Recommended reading:

1. Lecture Notes

2. Production and Operations Management (8th edition) by Richard B. Chase, Nicholas J. Aquilano and F. Robert Jacobs, McGraw-Hill

3. Operations Management: P5roducing Goods & Services (2nd edition) by Donald Waters, Prentice Hall.

Course Schedule (Lecture + Tutorial)

S=Supplement.

| |TOPICS |READINGS |

|Lecture 1 (Tutorial 1) |OM, Operations, Productivity |Chapter 1 |

|Lecture 2 & 3 (Tutorial 2 & 3) |Managing Quality |Chapter 3 and 4 |

|Lecture 4 (Tutorial 4) |Design of Goods and Services |Chapter 6 & 7 |

|Lecture 5 (Tutorial 5) |Job Design, Work Measurement and Learning Curves |Chapter 11, 11S, 12S |

|Lecture 6 (Tutorial 6) |Management of Queues |Chapter 10S |

|Lecture 7 (Tutorial 7) |Location and Layout Strategy |Chapter 9, 10 |

| |Safety time | |

|Lecture 8 (Tutorial 8) |Project Management |Chapter 17 |

|Lecture 9 (Tutorial 9) |Supply Chain Management |Photocopies will be provided |

|Lecture 10 (Tutorial 10) |Inventory Management |Chapter 13 |

|Lecture 11 (Tutorial 11) |Material Requirement Planning |Chapter 14 |

|Lecture 12 (Tutorial 12) |Scheduling and Theory of Constraints |Chapter 16 plus handout |

|Lecture 13 (Tutorial 13) |Just In Time (JIT) |Chapter 12 &13 |

| | | |

|Lecture 15 (Tutorial 15) |Term paper presentation and course wrap-up | |

Attendance:

Students are expected to attend and participate in every session. Normally 80% attendance is necessary to pass the course.

Team Projects:

Three team projects relating various live problems of Operations management.

Grade:

• Four intermediate tests 5 points each ( Best of 5 ), total 20 points

• Comprehensive final test 30 points.

• Team projects 10 points/ 5 points each, total 30 points.

• Class Participation and Presentations: may add (deduct) 10 points.

• Total 100 points.

• Industry project : 10 Bonus Points

Ground Rules:

1. Come to class prepared to contribute to the discussion. For this you have to read the chapters and supplementary material in advance. During each lecture and tutorial you will be asked a questions on the topic of discussion and you will receive grade based on this according to the following scale:

• +2 - Excellent contribution, deep insight or comprehensive answer, or high activity in discussion

• +1 - Good contribution or answer, understanding of a subject, or high activity in discussion

• 0 - Average answer, familiarity with the topic

• -1 - No contribution, poor familiarity with the topic, or disruption of the class

• -2 - Unawareness of the topic discussed, or disruption of the class

Presentations made in groups of 4 people during the lectures also will contribute to your participation according to the above scale.

2. All appeals are accepted within one week after the grades for test or assignment have been published.

3. There is no provision for make-up exams.

4. You may leave the room while class is in session only in the case of an emergency. Leaving any other time is disruptive and may influence your participation grade. The same apply to being late more than 5 minutes.

5. Late submission of the assignment is acceptable with penalty rate of 10% for every day or part of the day of the delay.

6. To avoid free riders problem in presentations and group assignments a team may file a petition to reconsider grades of team members according to their contribution. This may be done in one week since the assignment or presentation has been delivered. By default all the participations are assumed equal. If not assigned team members will participate in the project the assignment will not be graded unless prior approval has been obtained from instructor.

7. Cheating is a serious administrative offence and will at least result in non-negotiable grade of zero. If two assignments have obvious elements of copying then both will receive grade of zero without investigation of the reasons and faults of the parties involved.

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