Production & Operations Management - Mercer University



MGT 382: Production & Operations Management Instructor: Scott R. Schultz

Meeting Day & Time: Wednesday, 5:00pm – 7:40pm Telephone: 478-301-2840

Contact Hours: Anytime Fax: 478-301-2331

Email: schultz_sr@mercer.edu Office: Engineering, 201G

Course Website:

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Course

Description

Class

Objectives

Prerequisites:

Texts:

The purpose of this course if for students to analyze production and service operation systems and their relationship with all other functions and activities in the organization. Deterministic and probabilistic models will be used to support decision making.

The objectives of the course are as follows:

1. To increase understanding of the problems and opportunities faced by the operations manager in manufacturing and service operations.

2. To develop an ability to apply operations management concepts in a variety of settings.

3. To develop an understanding of operations management techniques in order to be able to evaluate recommendations made by technical specialist in the field.

MGT 363 & BUS 220 or MAT 226

Operations Management, 9th Edition, William J. Stevenson, McGraw-Hill Irwin Higher Education, Boston, 2007 (ISBN 0-07-329092-0).

The Goal: A Process of Ongoing Improvement, 20th Anniversary Edition, Goldratt and Cox, North River Press, Inc., 2004 (ISBN 0-88427-178-1).

Class Assignments & Evaluation

Assignments

Exams

Grading Structure

Evaluation

Criteria

Students are required to complete all assignments by the specified date. Absence from class when an assignment is announced is not an acceptable excuse. Assignments are graded for content as well as grammer. All assignments are due at the beginning of the class. Late assignments will be accepted one class period after assigned due date; however, an automatic 10% reduction for that assignment will be taken.

Exams may consist of true/false, multiple choice, &/or short essay questions.

Letter Grade Points

A 90-100

B+ 87-89

B 80-86

C+ 77-79

C 70-76

D 60-69

F < 60

Assignments 10%

Exam I 30%

Exam II 30%

Final Exam 30%

Instructional Design

Special Needs

Honor Code

Learning techniques employed for this course include lecture, small and large discussions, case studies, videos, and computer software usage.

Students requiring accommodations for a disability should inform the instructor at the close of the first class meeting or as soon as possible. If you are not registered with Disability Services, the instructor will refer you to the Disability Support Services office for consultation regarding documentation of your disability and eligibility for accommodations under the ADA/504. In order to receive accommodations, eligible students must provide each instructor with a “Faculty Accommodation Form” from Disability Services. Students must return the completed and signed form to the Disability Services Coordinator on the 3rd floor of the Connell Student Center. Students with a documented disability who do not wish to use academic accommodations are also strongly encouraged to register with Disability Services and complete a Faculty Accommodation Form each semester. For further information, please contact Carole Burrowbridge, Disability Services Coordinator, at 301-2778 or visit the website at .

Every student is expected to adhere both to the letter and spirit of the honor system as it relates to procedures and assignments for this course. As a courtesy to the instructor and fellow students, all cell phones and pagers should be turned off during class meetings.

Tentative Schedule

|Date |Topic |Chapters |

|9-Jan |Introduction to Operations Management |1 |

|16 |Competitiveness, Strategy and Productivity |2 |

| |Management of Quality |9 |

|23 |Product and Service Design |4 |

|30 |Strategic Capacity Planning for Products and Services |5 |

|6-Feb |The Goal |  |

|13 |Exam I |  |

|20 |Process Selection and Facilities Layout |6 |

| |Design of Work Systems |7 |

|27 |Location Planning and Analysis / Guest Speaker |8 |

|5-Mar |Spring Break |  |

|12 |Quality Control / Guest Speaker |10 |

|19 |Forecasting / Guest Speaker |3 |

|26 |Exam 2 |  |

|2-Apr |Inventory Management |12 |

| |Aggregate Planning |13 |

|9 |JIT & Lean Operations |15 |

| |Lean Thinking | |

|16 |MRP & ERP |14 |

| |Scheduling |16 |

| |Supply Chain Management |11 |

|23 |Project Management / Review |17 |

|30 |Final (5:00pm - 7:40pm) |  |

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