McKinsey Global Surveys, 2021: A year in review

McKinsey Global

Surveys, 2021:

A year in review

Our collection of research-based insights confirms the countless

tests that companies have endured this year¡ªand suggests a way forward

in a still-evolving and ambiguous business landscape.

December 2021

Cover image:

? Olemedia/Getty Images

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Contents

3

11

16

Building workforce skills at scale to thrive

during¡ªand after¡ªthe COVID-19 crisis

Three keys to building a more skilled

postpandemic workforce

How companies capture the value

of sustainability: Survey findings

25

Organizing for sustainability success:

34

The new digital edge: Rethinking

48

Strategy for a digital world

58

How boards have risen to the COVID-19 challenge,

and what¡¯s next

68

The role of boards in fostering resilience

Where, and how, leaders can start

strategy for the postpandemic era

1

Introduction

It¡¯s safe to say that for much of the world, the COVID-19

pandemic¡¯s second year did not provide much of a reprieve from

the tremendous uncertainty of its first. Yet the demand for a

data-driven understanding of the business, economic, and human

challenges that unfolded in 2021 continued to hit record highs.

Thank you for your interest in McKinsey¡¯s global survey research,

and we hope the insights that follow prove thought-provoking and

useful. We wish you a safe and restful end of the year and a good

start to 2022.

Daniella Seiler

Senior Editor

McKinsey Global Publishing

2

McKinsey Global Surveys, 2021: A year in review

Heather Hanselman

Associate Editor

McKinsey Global Publishing

? Jorg Greuel/Getty Images

Building workforce skills

at scale to thrive during¡ª

and after¡ªthe COVID-19

crisis

A new survey shows that skill building is becoming common practice,

social and emotional skills are in demand, and there¡¯s a recipe for

successful skill transformations.

by Fabian Billing, Aaron De Smet, Angelika Reich, and Bill Schaninger

Building workforce skills at scale to thrive during¡ªand after¡ªthe COVID-19 crisis

3

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