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Organisation ChartRole:Performance and Projects OfficerJob Purpose:To monitor the performance of the business against the business plan and key performance indicators. Present information in a format that is friendly to the user. To champion performance which embeds this into the culture of the business. This role will make a difference by….Maintaining a focus on measuring performance and outcomes. Working in partnership with managers to embed performance into the business. Joining up good practice. Benchmarking. Analysing market position. Duties and responsibilities:Performance ManagementCollect and analyse data and information to monitor performance of the organisation Draw conclusions and identify highlights and exceptions. Identifying where deeper analysis is required to understand what a set of data/information is indicating. Formulate ideas and recommendations in respect of findings from data analysis.Enable development of a performance management culture where operational activity can be clearly evidenced and linked to outcomes, and which is user friendly and works in synergy with operations.ReportingProvide Senior Management with succinct and timely reports in respect of performanceProduce reports on performance for consideration by the Leadership TeamProduce data in respect of Business Plan performance and support reporting against this.Research and analyse the wider market and benchmark performance against this.Project Management and SupportProvide Project support on business development initiatives that have been agreed to progress.General Be effective in accountable decision makingProvide support and advice which is professional, of an excellent standard and is appropriately tailored to the businessPerson Descriptor:You’ll have an eye for detail. You’ll be able to see the customer at the heart of the business and find ways to identify whether the organisation is really meeting outcomes. You’ll have a passion for excellent performance and be able to find ways to make this integral to the business. Person Specification:Essential AttributesQualification and KnowledgeKnowledge of approaches to performance managementExperienceAnalysing and presenting dataRegular succinct performance reportingIndependent researchSkills and AbilitiesAbility to demonstrate understanding and apply our workplace values.Able to develop effective relationships with a range of peopleAble to design user friendly systems which complement the operation of the businessAble to influence and motivate people to tackle issues in a timely mannerResearch skillsIT skillsData analysis skills to identify themes, patterns, gapsSuccinct and professional report writing skillsAttitudeYou have an eye for detail and systems. You can make sense of what happens operationally in a way which shows outcomes both for the customer and the organisation. You’ll have strong analytical skills which help you to see patterns and trends. You can work off your own initiative to research and design approaches which meet business needs. You’ll have a curious mind which enables you to drill into layers of information to identify what it’s really telling you.Desirable AttributesQualification and KnowledgePerformance qualification or trainingProject Management qualification or trainingExperienceExperience of working in a social care environmentProject managementValues and Behaviours:Our values are the principles by which we behave towards everyone around us including customers, colleagues, carers, family members and other professionals.Behaviour Statements – People….RRespectfulTreat others with respect and dignity Listen with an open mind to the views and opinions of othersCommunicate politely with the right tone and languageHandle confidential or sensitive information with discretionEEnthusiasticAre positive, have fun and put 100% energy into each day Celebrate success and be proud of what is achievedEnsure skills and competence are maintained and developedUphold strong work ethics around attendance and reliabilityAAdaptableWilling to change or try different thingsAdapt their style and approach where this can create a better outcomeAdapt each day to ensure it meets the needs of those they work withHelp each other outCCaringTreat others with kindness and understanding Appreciate the difference in others and value everyoneHave empathy and understanding for others and give emotional supportWork to agreed standards of qualityHHonest Speak up when it mattersTake responsibility for my actionsAct in a way that is consistent with what they sayResolve tension or conflict through listening and talking it through ................
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