Promote products and services to clients in a salon

UV20492

Promote products and services to clients in a salon

This unit will help you to develop a sound knowledge of the products and services offered in your salon. You will learn how to promote these products and services by providing accurate information, describing the benefits and features to their clients, being able to identify buying signals, secure an agreement and close a sale. This unit is suitable for all practitioners. For the purposes of this unit the generic term of practitioner has been used to the incorporate the following roles: Barber, Beauty therapist, Complementary therapist, Hairdresser, Make-up, Massage therapist, Nail technician. This unit is suitable for hairdressing, barbering, nail and beauty salons and spas.

UV20492_v1

Level

2

Credit value

3

GLH

28

Observation(s)

3

External paper(s)

0

Promote products and services to clients in a salon

Learning outcomes

Evidence requirements

On completion of this unit you will:

1. Be able to promote products and services to clients

1. Environment Evidence for this unit may be gathered within the workplace or realistic working environment (RWE).

2. Simulation Simulation is not allowed in this unit.

3. Observation outcomes Competent performance of Observation outcomes must be demonstrated on at least three occasions.

4. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the `Knowledge' section of this unit. This evidence may include projects, assignments, case studies, reflective accounts, oral/written questioning and/or other forms of evidence.

5. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit.

6. External paper There is no external paper requirement for this unit.

UV20492

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Achieving observations and range

Achieving observation outcomes

Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.

Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning.

Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.

The client requirements for practical observations within this unit are not gender specific.

Achieving range

There is no range section that applies to this unit.

4

UV20492

Observations

Learning outcome 1

Be able to promote products and services to clients

You can: a. Establish the client's requirements b. Introduce services and/or products to the

client at a suitable time c. Give accurate and relevant information to

the client d. Identify buying signals and interpret the

client's intentions correctly e. Secure an agreement with the client f. Close the sale g. Identify services and/or products to meet

the requirements of the client

*May be assessed through oral questioning.

Observation

1

2

Date achieved

Criteria questioned orally

Portfolio reference

Assessor initials

Learner signature

3

Optional

UV20492

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