Highlands County Sheriff’s Office

Highlands County Sheriff 's Office

Sheriff Paul Blackman

434 Fernleaf Avenue Sebring, Florida 33870

863-402-7200



Dually Accredited

JOIN OUR TEAM

Dispatcher

Desirable abilities: listening, typing, good interpersonal skills, willingness to work shift work, weekends and holidays

Salary $11.80 hourly, $24,544.00 annually, Consideration given for experience

High School Diploma/G.E.D. Must pass assessment and polygraph exam 11 Paid Holidays per year Health/Dental/Life Insurance Paid Vacation and Sick Leave Paid State of Florida Retirement

An application packet may be downloaded from our website at and returned to:

434 Fernleaf Ave., Sebring, FL 33870 or call (863) 402-7263 Drug Free Workplace/E.O.E./A.D.E.A./Veterans Preference

BACKGROUND CHECKS WILL BE CONDUCTED

Highlands County Sheriff's Office Job Description with Cover Sheet

Job Title: Telecommunicator Job Classification: 0140

Bureau: Law Enforcement Salary Range: $11.80 - $17.47

Pay Grade: 0141 This Position Supervises the This position does not supervise another position.

Following Positions:

Position Reports To: TBD Exempt: No Sworn: No

General Description of Duties: See attached job tasks Educational Requirements: High School/GED

Work Experience Requirements: Required Certifications NCIC Certification and/or Qualifications: FCIC Certification 911 Public Safety Telecommunicator

Reviewed By:

Review Date:

Approved By:

Date Approved:

Notes: Certifications must be obtained by the end of the Telecommunications training program

Printed: 4/27/2015 9:41:04 AM

Page 1 of 9

POSITION: Telecommunicator

ID

Statement

Performance Standard

TASK ALL1000

Complete assignments/special projects as directed

ALL1001a Maintain work areas/vehicles

ALL1005

Participate in training, seminars/conferences as directed/required

ALL1006

Attend shift briefings or staff meetings as required/directed

CM1503 CM1504

Assist and coordinate emergency assignments.

Process wrecker requests and maintain wrecker files.

CM1506

Coordinate communications with other law enforcement agencies

CM1509

Utilization of communications resources.

CM1510a CM1511c

Route calls to the proper authority.

Track and monitor deputies/designated personnel

Printed: 4/27/2015 9:41:04 AM

The member will successfully complete all assignments and/or special projects to specifications as directed and within the specified time frame, budgetary requirements (if applicable), and applicable general orders.

The member ensures that their work area/vehicle is clean, organized, safe and presentable in accordance with agency policies and procedures.

As applicable, the member actively participates in training classes, seminars, and simulations exercises (if applicable) designed to enhance job specific skills, knowledge, and abilities or to fulfill specific requirements.

The member is on time for and attends shift briefings or staff meetings, recording all pertinent information and directives, and providing superiors and colleagues with job/shift related information.

The member assists in the coordination of personnel and other agencies during emergency situations in accordance with agency policies and procedures.

The member will receive and correctly process or forward all wrecker requests and the appropriate corresponding information to the designated supervisor. If applicable, the member will accurately maintain the wrecker files in accordance with agency policies.

The member will effectively communicate with other law enforcement agencies and in house personnel to ensure proper coordination of multi-agency efforts, relaying and securing information as requested, maintaining constant contact with established point to point frequencies and performing any other services as required.

The member locates appropriate resource materials, including as applicable, Plat maps, computer applications/databases, phone books, grid books and other appropriate sources/documents within a reasonable amount of time and provides inquiring person correct information in accordance with agency policies.

The member will promptly route calls to the proper authority in accordance with agency policies.

The member will accurately track, monitor, and document all deputies and other designated personnel's activities as required during their tour of duty in accordance with agency policies.

Page 2 of 9

POSITION: Telecommunicator

ID

Statement

CM1512

Respond to and request assistance from another agency.

CM1513a CM1514

Receive and enter complaints into CAD system.

Process request for watch order checks/extra patrols.

CM1515

Prioritize calls.

CM1516a

Operate telephone consoles/switchboard

CM1516b Operate the 911 console

CM1516c Operate two-way radios CM1516d Dispatch calls for service.

CM1516e

Disseminate emergency communications information

Performance Standard

The member promptly requests and/or responds to another agency for assistance in accordance with agency policy utilizing the most appropriate and efficient communication mechanism/system for communicating with the particular agency involved.

The member accurately completes CAD system entries for service calls in a timely manner and in accordance with agency policies/procedures.

The member will receive requests for watch order checks/extra patrols and will accurately complete and submit WO/EP forms by end of the shift or as otherwise designated in accordance with agency policies.

The member will correctly discriminate between emergency / non-emergency calls and effectively prioritize calls for service according to agency policy.

The member operates the telephone console/switchboard, answering the calls in a courteous and professional manner, assisting callers as appropriate, determining the nature of the call and transferring the call to the appropriate personnel in accordance with agency policies.

The communications officer will correctly operate the 911 computer console ensuring that the appropriate agency responds to the caller or the appropriate personnel are dispatched to the scene in accordance with agency policies.

The member correctly and efficiently utilizes the twoway radio system according to agency policy and applicable standards to provide and maintain effective communications with agency personnel.

The member correctly and promptly dispatches appropriate unit(s) to respond to calls for service based on priority, location, and resource availability. The member provides/updates the responding unit and/or supervisors with all available pertinent information consistent with agency policies.

The member effectively disseminates information received over the National Warning System Terminal from FEMA and the National Weather Service to all appropriate personnel/agencies.

Printed: 4/27/2015 9:41:04 AM

Page 3 of 9

POSITION: Telecommunicator

ID

Statement

Performance Standard

CM1517b

CM1517c CM1517f CM1517h CM1518b

CM1520 CM1521a CM1530b CM1530c

Run NCIC/FCIC inquiries

Dispose/send for disposal of NCIC/FCIC/CJIS data

Process hit confirmation request

Conduct DHSMV inquiries

Review/route/disperse incoming teletype messages

Notify agencies of robberies and priority events. Maintain communication/dissemination logs. Process/assist in processing warrants after hours Process/assist in processing civil injunctions after hours

The member correctly operates NCIC/FCIC computer to standards mandated by state/federal authorities, receiving and disseminating accurate information to the authorized personnel in a timely manner consistent with agency policies. If applicable, the member accurately interprets retrieved criminal history information, hits, entries, and responses for documentation/records updating purposes.

The member will properly dispose of or send to Central Records for disposal CJIS/NCIC/FCIC entries, cancellations, and cleared or modified records/teletypes/bolos pursuant to applicable user agreement rules/regulations and agency policies/procedures.

The communications officer will correctly receive, process, and complete requests for hit confirmation within 10 minutes and according to NCIC/FCIC rules/regulations and agency policies/procedures.

The member responds to Department of Highway Safety and Motor Vehicles check requests, correctly retrieving and disseminating the requested information in a timely manner pursuant to applicable policies and regulations.

The member will carefully review bulletins, requests for service, and other information received from criminal justice agencies via teletype and will promptly take appropriate action as necessary, routing and dispersing the request to the appropriate personnel or assigning it to a subordinate/co-worker for follow up pursuant to agency policies/procedures and applicable state/federal rules/regulations.

The member notifies surrounding agencies of robberies and priority events in a timely manner consistent with agency policies with the goal of promoting Officer Safety and enhancing apprehension potential.

The member maintains accurate and up to date communications/dissemination logs pursuant to all applicable State/user regulations and agency policies/procedures.

The member correctly processes and/or assists in correctly processing warrants service after hours pursuant to agency policies/procedures.

The member correctly processes and/or assists in correctly processing civil injunctions after hours pursuant to agency policies/procedures.

Printed: 4/27/2015 9:41:04 AM

Page 4 of 9

POSITION: Telecommunicator

ID

Statement

Performance Standard

LE5075b SP7011 SP7018 SP7027

SP7046b

SP7053a

POLICY PL1000 PL1001 PL1002

Testify at trials, hearings, grand juries or depositions.

Inform superiors of events and activities in progress. Demonstrate positive working relationship with colleagues and other units within the HCSO. Demonstrate positive working relationship and act as liaison with colleagues both intra/inter agency.

Train new members

Perform duties during absence of supervisor/superior/co-worker

The member testifies at trials, hearings, grand juries, and depositions, and answers all questions in a truthful, and impartial manner without volunteering additional information other than that requested in accordance with general orders.

Accurate information addressing events or critical issues are accumulated and disseminated to higher authority without delay.

The member demonstrates congenial, respectful, and productive behaviors and attitudes towards others in working relationships with colleagues and other agency members.

The member will work effectively by initiating, developing and maintaining a channel of communication with both inter/intra agency members to ensure that continuity and operational efficiency is obtained through accurate and timely dissemination of information consistent with agency strategic plan and policy.

As applicable, the member provides accurate and complete information and coaches new members as well as members of other agencies and/or volunteers in order to ensure task performance is to standard and in accordance with agency policies. The member procures or provides training in compliance with all applicable local, state, and federal statutes and regulations.

The member will possess sufficient knowledge and will correctly perform all the designated duties and assume all responsibilities as required in the absence of the assigned supervisor/superior/co-worker or during periods of work overload in accordance with agency policy, procedures and supervisory direction.

Accepts supervision, direction, feedback, and guidance Grooming and dress

Abide by Code of Conduct

The member responds to supervision, guidance, direction, and feedback of superiors in a positive, receptive manner and in accordance with general orders.

The member is appropriately groomed and attired so as to present a professional image in accordance with general orders.

The member will conduct him/herself in an ethical and professional manner, abiding by the established code of conduct as stipulated in general orders.

Printed: 4/27/2015 9:41:04 AM

Page 5 of 9

POSITION: Telecommunicator

ID

Statement

PL1003

Leave and Attendance

PL1005

Message return/follow-up

PL1006

Operation and care of equipment

PL1007

Human diversity awareness

PROFICIENCY

PR1000

Knowledge, interpretation, and application of General Orders

PR1002i

Self initiated activity

PR1005a

Problem solving

PR1006a

Verbal communications

PR1006b PR1006c

Written communications General comprehension skills

Performance Standard

The member will follow all leave and attendance related policies/procedures, including, but not limited to arriving on time, working the entire shift, submission of vacation and member requests, notification of supervisor regarding absence from work due to illness or untimely incidents.

As applicable, the member will check their assigned mailbox, telephone/electronic messages (email) responding to messages in a prompt and professional manner.

The member properly operates and cares for equipment within the specified parameters and in accordance with general orders.

The member demonstrates an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues.

The member has the ability to read, interpret, follow and apply general orders as related to the job performed by the incumbent and demonstrate this knowledge via oral or written testing if required and in daily job performance.

The member demonstrates self initiated activity in order to contribute to goal achievement consistent with agency vision pursuant to agency policies.

The member has the ability and appropriate judgment to look beyond surface issues to identify and analyze problems and develop effective responses and solutions to resolve such problems.

The member conveys verbal information / instructions / directives / commands in a clear, concise, and intelligent manner.

Written communications are accurate, concise, legible, and timely.

The member has the ability to understand, interpret, and carry out directions in an efficient manner. The member understands and correctly interprets written and verbal instructions and is able to interpret nonverbal cues in order to maximize listening and comprehension.

Printed: 4/27/2015 9:41:04 AM

Page 6 of 9

POSITION: Telecommunicator

ID

Statement

Performance Standard

PR1006d

Correct forms/reports usage/application

The member is able to select, complete, and apply the correct forms/reports for the various situations/purposes/occurrences according to their area of responsibility and pursuant to agency policies/procedures and any applicable local/state ordinances/statutes.

PR1007

Team building skills

The member demonstrates a conscientious effort in achieving and contributing to organizational goals as compared with individual goals.

PR1024d

Ability to receive/comprehend/transmit dispatch codes

The member demonstrates the ability to listen,comprehend and respond to all dispatch codes and transmit information in a clear and articulate manner

PR1024e

Communications multi-tasking stress/non-stress conditions

The member is able to simultaneously perform multiple communications tasks to standard under both stressful and non-stressful conditions.

PR1024h

Emergency medical dispatch (EMD) The member demonstrates adequate knowledge and

skills

skills in providing EMD pre-arrival instructions

pursuant to applicable agency policies/procedures.

PR1033a

Computer/software/office equipment skills/knowledge

The member demonstrates adequate knowledge and skill in the use of office equipment and/or computer peripherals including as applicable: word processor, spread sheet, data-base, specialized computer program software/systems, printer, copier, and any other equipment required to perform position tasks.

PR1033b

Job specific information systems entry/retrieval skills

The member is able to accurately enter and/or retrieve information from job specific applicable computer systems in a timely manner.

PR1033c

Keyboard (typing) skills

The member demonstrates an adequate typing/keyboard performance level (speed and accuracy) as required to keep up with the work load.

PR3005

Knowledge of geographical jurisdiction

The member is knowledgeable as to the physical/geographical location of the major structures, buildings, institutions, and intersections within the county.

PR4001b

Time management skills

The member efficiently organizes, prioritizes, schedules, and manages daily work activities, tasks, and special assignments.

EVALUATION CORE FACTORS

NS001

General Comprehension Skills

The member has the ability to understand, interpret, and carry out directions in an efficient manner.

NS002

Code of Conduct

The member will conduct him/herself in an ethical and professional manner, abiding by the established code of conduct as stipulated in general orders.

Printed: 4/27/2015 9:41:04 AM

Page 7 of 9

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download