_Winter 1997
Spring 2012
VITA
Name: Michael L. Kasavana, Ph.D., CHTP, NCE
Address: 241 Eppley Center (517) 353-9211
East Lansing, MI 48824-1121 fax 353-6403
EDUCATION
1974 Ph.D. University of Massachusetts, School of Business Administration, Amherst, Massachusetts. Major: Management Information and Control Systems
1971 M.B.A. University of Massachusetts, School of Business Administration, Amherst, Massachusetts. Major: Financial Management [High Honors]
1970 B.S. University of Massachusetts, Amherst, MA
Major: Hotel, Restaurant and Travel Administration [Honors]
TEACHING EXPERIENCE
1999-present National Automatic Merchandising Association Professor in
Hospitality Business, the School of Hospitality Business, Broad
College of Business, Michigan State University, E. Lansing, MI
1999. School of Hospitality Business, Professor, Eli Broad College of
Business, Michigan State University, E. Lansing, MI
1984-1988 School of Hotel, Restaurant and Institutional Management, Acting Director and Professor, College of Business Administration, Michigan State University, E. Lansing, MI
1975-1984 School of Hotel, Restaurant and Institutional Management, Asst/Assoc. Professor, College of Business Administration, Michigan State University, E. Lansing, MI
RESEARCH/PUBLICATIONS/SCHOLARLY WORKS
1. Books [recent years only]
Managing Technology in the Hospitality Industry, Sixth Edition,
Kasavana, M. L., Educational Institute of the AH&MA, Orlando, 2011
Managing Front Office Operations, Eighth Edition, Kasavana, M. L.
and Brooks, R., Educational Institute of the AH&LA, Orlando, 2009
Managing Technology in the Hospitality Industry, Fifth Edition,
Kasavana, M. L. and Cahill, J. J., Educational Institute of the AH&MA,
Orlando, 2007
Front Office Procedures, Kasavana, M. L. and Brooks, R., Educational Institute
of AH&MA, Orlando, 2001
Menu Engineering, Third Edition, Kasavana, M. L. and Smith, D. I., Hospitality Publications, Inc., Okemos, MI, 2004
Untangling the Web, Kasavana, M. L., Educational Institute of the AH&MA, Orlando, 1997
2. Contributed/Chapters in Books [recent years only]
a. Customized Published Text Contributions:
Accounting and Financial Management; 1994-present
Food and Beverage Operations: Vol I; 1994-present
Food and Beverage Operations: Vol II; 1994-present
b. Chapter Contributions in Published Textbooks
Chapter 13: Club Technology, Kasavana, M. L, “Contemporary Club Management”, Second Edition, J. Perdue, Editor, Educational Institute AH&MA, p. 451-487, 2007
Chapter VII: Vending Technologies, Kasavana, M. L., “NAMA Profit
Improvement Book”, NAMA Resources, Chicago, IL, 2004
Chapter 30: Information Systems Manager, Kasavana, M. L., “Hospitality
and Tourism”, Brymer, Robert A., 10th Edition, Kendall Hunt, Dubuque IO, p.
300-305, 2002
Chapter 13: Club Technology Applications, Kasavana, M. L, “Accounting for Club Operations”, Schmidgall and Damitio, Educational Institute AH&MA, p. 284-305, 2001
Chapter: Hospitality Automation, Kasavana, M. L., “Encyclopedia of
Tourism”, Jafar Jafari, Editor, 2000
Hospitality Perspectives on Technology, Kasavana, M. L., “Perspectives
on the Hospitality Industry”. C. Borchgrevink, Kendall/Hunt Publishing Co.,
Dubuque, IO, p. 263-272, 1999
Chapter 32. Hospitality Information Systems, Kasavana, M. L., “Hospitality
& Tourism: An Introduction to the Industry”, 9th Edition, R. A. Brymer,
Kendall/Hunt Publishing Co., Dubuque, IO, p. 305- 311, 1999
Glossary of Terms, “Foodservice Technology Source Book 1998”, Kasavana, M. L., CynterPubs Information Resources, Gaithersburg, MD, IX-XV, 1998
Hospitality Information Technology, “World Travel and Tourism
Development”, 4th Edition, Kasavana, M. L., THG Publishing, London, p. 226-230, 1998
Glossary of Terms, “Hospitality and Travel Technology Source Book 1998”,
Kasavana, M. L., CynterPubs Information Resources, Gaithersburg, MD,
p. 39-56, 1998
Glossary of Terms, “Foodservice Technology Source Book 1998”,
Kasavana, M. L., CynterPubs Information Resources, Gaithersburg, MD,
IX-XV, 1998
Chapter 33. Management Information Systems Specialist, Kasavana, M.
L., “Hospitality and Tourism”, 8th Edition, Brymer, Robert, Kendall/Hunt
Publishing Co, Dubuque, IO, p. 302-306, 1997
Chapter 11. Club Computer Systems, Kasavana, M. L., “Contemporary Club Management”, Editor Joe Perdue, Educational Institute of AH&MA, Orlando, FL, p. 378-411, 1997
Chapter 23. Menu Engineering, Kasavana, M. L., “Eat Food, Not Profits!
How Computers Can Save Your Restaurant”, Pappas, M. J., Van Nostrand
Reinhold, NY, p. 235-250, 1997
Chapter 30. Computers in the Hospitality Industry, Kasavana, M. L.,
“Hospitality Management: An Introduction to the Industry”, 7th Edition, R. A.
Brymer, Kendall/Hunt Publishing Co., Dubuque, IO, p. 280-289, 1995
Computers in the Foodservice Industry, Kasavana, M. L., “VNR
Encyclopedia of Hospitality and Tourism”, Edited by M. Kahn, M. Olsen, and T. Var, VNR, New York, p. 258-282, 1993
Front Office Operations, Kasavana, M. L., “VNR Encyclopedia of Hospitality and Tourism”, Edited by M. Kahn, M. Olsen, and T. Var, VNR, New York, p. 423-432, 1993
Computers in the Hospitality Industry, Kasavana, M. L., “Hospitality
Management: An Introduction to the Industry”, Sixth Edition, Brymer, R. A.,
Kendall/Hunt Publishing Co., p. 310-319, 1991
Chapter 14 Food Service Automation--Hardware, “Management of
Food and Beverage Operations”, Ninemeier, J. D., Educational
Institute of AH & MA, p. 317-336, 1990
Chapter 15 Food Service Automation--Software, Management of
Food and Beverage Operations, Ninemeier, J. D., Educational
Institute of AH & MA, p. 337-351, 1990
Appendix B: Essentials of Computer Systems, Kasavana, M. L.,
“Hospitality Industry Managerial Accounting”, 2nd Edition, Schmidgall, R.,
Educational Institute of AH&MA, p. 583-595, 1990
Clubs and Computers, Kasavana, M. L., “Club Management Operations”,
4th Edition, Chapter 12, Kendall/Hunt Publishing Company, Dubuque, IO, p. 315-341, 1990
3. Articles [Non-Exhaustive; recent years only]
"Mobilizing Vending: Evolution of Location-Based Service Apps", Kasavana, M. L., InTouch Magazine, Spring 2012, p 8-9
"Location-Based Systems for the Hospitality Industry", Kasavana, M. L., Hospitality Upgrade Magazine, Spring 2012, p. 122-131
"Innovative Cashless Solutions: Influencing an Industry's Tipping Point", Kasavana, M. L., Journal of Hospitality Financial Management - Proceedings, Vol. 19 No. 1, p. 128
"Mobile Technologies and the Hospitality Industry", Kasavana, M. L., Hotel Business Review, , January 1, 2012
"T-Commerce: Innovative Guest Facing Applications", Kasavana, M. L., Hospitality Upgrade Magazine, Fall 2011, pp. 120-127
"Google Wallet Further Empowers the Smart Phone", Kasavana, M. L., Butler, G., and Finley, D., Automatic Merchandiser Magazine, September 2011, pp. 10-12
“PRS in Remote Distribution Networks", Kasavana, M. L., Journal of Global Business Management, Vol. 7 No. 2, August 2011, pp. 74-81
"Guest Self-Service Applications", Kasavana, M. L., Hotel Business Review, , July 1, 2011
"Mobile Payments and the Hospitality Industry", Kasavana, M. L., Hospitality Upgrade Magazine, Summer 2011, p. 142-154
“Product Recognition Software", Kasavana, M. L., Automatic Merchandiser Magazine, May 2011. p. 38-39-40-42
"Permission Marketing", Kasavana, M. L., Hospitality Upgrade Magazine, Spring 2011, p. 120-129
"The Impact of Technology Amenities on Hotel Guest Overall Satisfaction", Cobanoglu, C., Berezina, K., Kasavana, M., and Erdem, M., Journal of Quality Assurance in Hospitality & Tourism [refereed]
"Introducing Hybrid Payment Cards", Kasavana, M. L., Hospitality Upgrade, Fall 2010, p. 118-122
“Emergent Service Delivery Technologies”, Kasavana, M. L., Journal of International Management Studies, Vol. 5, No. 2, August 2010, p. 159-167 [refereed]
“Data Mining Strategies", Kasavana, M. L., World Hotel Magazine (Shanghai), Fall 2010
"NAMA Cashless Solutions", Kasavana, M. L., In Touch Magazine, Summer 2010, p. 1-9-10-11
"Energy Saving Options for Fleets", Kasavana, M. L., Automatic Merchandiser Magazine, June/July 2010, p. 24-26-28
"A Giant Step - NAMA Cashless Solutions Program Eases Transition to Cards", Kasavana, M. L., Vending Times Magazine, June 2010, p. 34-36
"Mining Restaurant Data", Kasavana, M. L., Hospitality Upgrade Magazine, Summer 2010, p. 134-138
"Thinking Green? Consider your work space", Kasavana, M. L., Automatic Merchandiser Magazine, April 2010, p. 60-62-54
“Designing Club Websites", Kasavana, M. L., Hospitality Upgrade Magazine, Spring 2010, p. 120-124
"Online Social Networking: Redefining the Human Web", Kasavana, M., Nusair, K, and Teodosic, K., Journal of Hospitality and Tourism Technology, Vol. 1, Issue 1, 2010, p. 68-82 [Refereed]
"Innovative VDI Standards: Moving An Industry Forward", Kasavana, M. L., Journal of International Management Studies, Vol. 4, No. 3, December 2009, p. 1-10 [Refereed]
"Innovative Self-Service Technologies", Kasavana, M. L., Hospitality Upgrade Magazine, Fall 2009, p. 106-111
“Expanding Self-Service Technologies", Kasavana, M. L., Resort and Recreation Magazine, Sept/Oct/November 2009, p. 12-14
"Self-Service Club Technologies - Part Two", Kasavana, M. L., Club Management Magazine, November/December 2009, p. 26-27
"Myth Busters", Kasavana, M. L., Resort and Recreation Magazine, August 2009, p. 13-15
"Vending Interchange Standards", Kasavana, M. L., NAMA In Touch Magazine, Fall 2009, p. 1, 6, 7
“The Impact of Technology Amenities on Hotel Guest Satisfaction: an Empirical Study”, Cobanoglu, C., Berezine, E., Kasavana, M., and Erdem, M, Proceedings of the 2009 Hospitality Information Technology Association Conference, Anaheim CA [refereed]
"Self-service Club Technologies: Part One", Kasavana, M. L., Club Management Magazine, September/October 2009, p.24-25
"Open Technology Standards Arrive", Kasavana, M. L., Automatic Merchandiser Magazine, September 2009, p. 58-61
"Myth Busters: PCI Data Security", Kasavana, M. L., Resort and Recreation Magazine, August 2009, p. 13-15
"Redefining the Point of Sale (POS)", Kasavana, M. L., Hospitality Upgrade Magazine, Summer 2009, p. 124,126,128,130,132,134
"Club System Safeguards: Protecting Proprietary Data" Club Management Magazine, July/August 2009, p. 18-20
"Who Pays the Electricity", Kasavana, M. L., Automatic Merchandiser Magazine, May 2009, p. 10-12
"Tools to Enhance Energy Savings", Kasavana, M. L., Automatic Merchandiser Magazine, April 2009, p. 36-37-40
"Social Networking and the Hospitality Industry", Kasavana, M. L., EI Academic Publication, Online Publication at uploaded files, April 2009
"Energy Star: What it Means to Vending", Kasavana, M. L., Automatic Merchandiser Magazine, March 2009, p. 14-18
"Understanding e-Transaction Fees", Kasavana, M. L., Hospitality Upgrade Magazine, Spring 2009, p. 120-121, 123-125, 127-129
"Energy Efficient Venders Hold Key to ‘Going Green’", Kasavana, M. L., Automatic Merchandiser Magazine, January 2009, p. 16-18
"Drive Efficiency with Effective Inventory Control – Part One", Kasavana, M. L., Hospitality Technology Magazine, Featured Online Publication, January 6, 2009
"Drive Efficiency with Effective Inventory Control – Part Two", Kasavana, M. L., Hospitality Technology Magazine, Featured Online Publication, January 13, 2009
“Near Field Communications: Innovative Payment Technology”, Kasavana, M. L., Journal of Global Business Management, Vol. 4 No. 2, October 2008 p. 119-128 [Refereed]
"Unintended Consequences of Social Media and the Hospitality Industry", Kasavana, M. L., Hospitality Upgrade Magazine, Fall 2008, p.122-124, 126-128, 130
"Digital Media Revolution is Coming", Kasavana, M. L., Automatic Merchandiser Magazine, October 2008, p. 52-54, 56, 60, 62
“Common Sense Benchmarking of Information Technology”, Kasavana, M. L., MSU Global Edge Business Review, Vol. 3 No. 2, p. 1-2
"Green Hospitality", Kasavana, M. L., Hospitality Upgrade Magazine, Summer 2008, p. 140, 142,144,146,148
"Electronic Payment Technology Evolves", Kasavana, M. L., Automatic Merchandiser Magazine, April 2008, p. 72-74-76-78-80
"The Convergence of Self-Service Technology", Kasavana, M. L., Hospitality Upgrade Magazine, Spring 2008, p. 122-128
"Kiosk Technology Giving Vending New Capabilities", Kasavana, M. L., Automatic Merchandiser Magazine, December 2007, p. 36-40
"Cashless Vending Stateside", Kasavana, M. L., Vending International Magazine, June 2007, p. 30, 31
"Technology Fits, Frustrations, and Failures", Kasavana, M. L., Hospitality Upgrade Magazine, Summer 2007, p. 140-146
"Implementing a Successful Electronic Gift Card Program", Kasavana, M. L., Club Management Magazine, Vol. 68, No. 2, p. 58, 59, 62, 63
"V-Commerce Emerges as Tool to Teach Nutrition", Kasavana, M. L., Automatic Merchandiser Magazine, Vol. 49, No. 4, p. 48-58
"Uncovering Club Technology Myths", Kasavana, M. L., Bottomline Magazine, September 2007, p. 26-30
"Self-Service Retail Formats Evolve", Kasavana, M. L., Automatic Merchandiser Magazine, October 2007, p. 68. 70. 72-74
"Dynamic Digital Signage Influencing POS Behavior", Kasavana, M. L., Hospitality Upgrade Magazine, Fall 2007, p. 122, 124, 125, 127, 129
"The Future of POS Technologies", Kasavana, M. L., Club Management Magazine, September/October 2007, p. 36-39, 46
"Deciphering Club Technology Contracts", Kasavana, M. L., Club Professional Magazine, October 2007, p.33-39
"Common Sense Benchmarking of Hospitality Technology", Kasavana, M. L., Hospitality Financial Management Review, Vol. 20, No. 3, p, 3-4
"Kiosk Markets", Kasavana, M. L., Bottomline Magazine, April/May 2006, p. 26-29
"V-Commerce: The Future Isn’t What It Used To Be", Kasavana, M. L., IVA Quarterly, Spring 2006, p.11
"Plastic Never Looked So Good", Kasavana, M. L., Hospitality Upgrade Magazine, Spring 2007, p. 118-127
"Why Club Technology Fails", Kasavana, M. L., Club Management Magazine, p. 71-72-74-76-77-78
"Electronic Distribution Channels", Kasavana ML and Singh AJ, AAHOA Lodging Business Magazine, February 27, Vol. 6, No. 2 p. 44-46
"Key Factors in Cashless Vending Transactions (Part Two)", Kasavana, M. L., In Touch Magazine, Fall 2006, p.2
"Digital Display Technologies", Kasavana, M. L., Automatic Merchandiser Magazine, November 2006, p. 72-80
"Key Factors in Cashless Vending Transactions (Part One)", Kasavana, M. L., In Touch Magazine, Fall 2006, p.2
“Changing Actions in POS Transactions", Kasavana, M. L., Hospitality Upgrade Magazine, Fall 2006, p, 145-148
"Club Websites: Features that Work", Kasavana, M. L., At Your Service Premier Club Services, August/September 2006, p. 1-5
"V-Commerce: The Future Isn't What It Used To Be!", Kasavana, M. L., IVA Quarterly, Spring 2006, p. 11
"Insights Relative to Hospitality Websites", Kasavana, M. L., Hospitality Upgrade Magazine, Summer 2006, p. 162, 164, 166, 168
"Prospect Relationship Management (PRM) Software", Kasavana, M. L., Club Management Magazine, Vol. 85, No. 6, p. 54-56-57
"Contactless Payments: Accelerating POS Transactions", Kasavana, M. L., Hospitality Upgrade Magazine, Spring 2006, p. 130-136
"Cell Phones in Proximity Payment Systems", Kasavana, M. L., Automatic Merchandiser Magazine, May 2006, p. 42-45
"Promotional Slides", Kasavana, M. L., Bottomline Magazine, April/May 2006, p. 10, 12
"Optimizing Club Websites", Kasavana, M. L., Club Management Magazine, Vol. 85, No. 2, p. 116-132
"Biometric Scanning", Kasavana, M. L., Automatic Merchandiser Magazine, April 2006, p. 34-36
“Application Service Providers in the Hospitality Industry: Challenges and
Opportunities”, Kasavana, M. L. and Singh, A. J., Praxis - Journal of
Applied Hospitality Management, 7(1), 52-69, 2005 [Refereed]
“The Impact of Information Technology on Future Management of Lodging Operations”, Singh, A.J. and Kasavana, M. L., Journal of Tourism and Hospitality
Research, 6(1), p. 24-37 [Refereed]
“Contactless Payment Technology”, Kasavana, M. L., Automatic Merchandiser, March 2006, p. 72, 74, 76, 78, 79, 80, 81
“Contactless and Cashless Vending Transactions”, Kasavana, M. L., NAMA In Touch Magazine, Spring 2006, p. 2
“Innovative POS Technologies”, Kasavana, M. L.., Club Management Magazine, Vol. 85, No. 1, February 2006, p. 56-70
“Hyperlinking Images: PPT Tutorial”, Kasavana, M. L., Bottomline Magazine, Vol. 20, No. 8, December 2005, p. 8-9
“The Next Big Thing: Future Reality”, Kasavana, M. L., Bottomline Magazine, Vol. 20, No. 7, November 2005, p. 12-13
“Linking Slides to Excel Data, PPT Tutorial”, Kasavana, M. L., Bottomline Magazine, Vol. 20, No. 7, November 2005, p. 8-10
“Emerging Methods of DEX Collection”, Kasavana, M. L., Automatic Merchandiser, November 2005, p. 34, 36, 38, 40
“Presenting More with Graphical Backgrounds, PPT Tutorial”, Kasavana, M. L., Bottomline Magazine, Vol. 20, No. 6, October 2005, p. 10-12
“Transforming POS into Point of Service”, Kasavana, M. L., Hospitality Upgrade Magazine, Fall 2005, p. 126-132
“Foodservice Technology FS/TEC 2005 Preview”, Kasavana, M. L., Nation’s Restaurant News, October 24, 2005, p. 42
“Electronic Technologies Evolve”, Kasavana, M. L., Automatic Merchandiser, October 2005, p. 18, 20. 21, 22, 25, 26
“VendTec Workshop”, Kasavana, M. L., Vending Times, No. 45, Vol. 6, June 2005, p. 1, 12, 16, 18, 20
“Slides in Motion with Animation, PPT Tutorial”, Kasavana, M. L., Bottomline Magazine, Vol. 20, No. 5, August/September 2005, p. 12-13
“Effective WordArt Formatting, PPT Tutorial”, Kasavana, M. L., Bottomline Magazine, Vol. 20, No. 4, June/July 2005, p. 10-12
“Innovative Hospitality Technology”, Kasavana, M. L., Hospitality Upgrade Magazine, Summer 2005, p. 154, 156, 158
“Managers Predict the Future of Club Technology”, Kasavana, M. L.., Club Management Magazine, April 2005, p. 89-98
“Formatting Text Objects, PPT Tutorial”, Kasavana, M. L., Bottomline Magazine,
Vol. 20, No. 3, April/May 2005, p. 9-10
“Application Service Providers in the Hospitality Industry: Challenges and
Opportunities”, Kasavana, M.L. & Singh, A.J., Praxis - Journal of Applied
Hospitality Management, 7(1), 52-69, 2005 [Refereed]
“Understanding MDB, DEX and DTS”, NAMA White Paper, Kasavana, M. L., National Automatic Merchandising Association, Spring 2005
“Cashless Vending: New Opportunities”, Kasavana, M. L., Automatic Merchandiser, April 2005, p. 26, 28-35
“Handheld POS: The Great Divide”, Kasavana, M. L., Hospitality Upgrade Magazine, Spring 2005, p. 140, 142, 144, 146
“Importing and Sizing an Image: PPT Tutorial”, Kasavana, M. L., Bottomline Magazine, Vol. 20, No. 2, March 2005, p. 9-11
“What’s Next in Self-Service”, Kasavana, M. L., Bottomline Magazine, Vol. 20, No. 2, March 2005, p. 27-29
“Self-Service Kiosks: Hotels Expand Guest Services”, Kasavana, M. L. and Connolly, D., Bottomline Magazine, Vol. 20, No. 2, March 2005, p. 14-17
“Presenting More with Powerpoint”, Kasavana, M. L., Bottomline Magazine, Vol. 20, No. 1, February 2005, p. 9-11
“Electronic Perception Technology Applications in Food Service”, Kasavana, M. L., Knutson, B. J., and Lee, H. S., FIU Hospitality Review, Vol. 22, No. 2, Fall 2004, p. 18-27 [Refereed]
“Marketing to Lodging, Food Service, and Club Consumers in the Future: A Delphi Study to Predict Marketing Management in 2007”, Knutson, B. J., Beck, J., Singh, A. J., Kasavana, M. L., and Cichy, R. F., Advances in Hospitality and Leisure, Volume I, 25-41, 2004 [Refereed]
“Cashless Vending”, NAMA White Paper, Kasavana, M. L., National Automatic
Merchandising Association, Fall 2004
“eMenus: The Future is Now!”, Kasavana, M. L. and Rock, J., Club Management Magazine, October 2004, p. 118-127
“Innovative Unattended Points of Sale”, Kasavana, M. L., Hospitality Upgrade Magazine, Fall 2004, p. 136, 138, 140
“Cashless Payment Technology”, Kasavana, M. L., NAMA In Touch Magazine, Summer 2004, p. 5
“Restaurant ASP POS Applications”, Kasavana, M. L., Hospitality Upgrade Magazine, Summer 2004, p. 138, 140, 142, 144
“eProcurement: Strategic Sourcing for Restaurants”, Kasavana, M. L., Hospitality Upgrade Magazine, Spring 2004, p. 130, 132, 134
“On the Go with Customer Service”, Kasavana, M. L., Bottomline Magazine,
March 2004, pgs. 10-13
“Cashless Payment Technologies”, Kasavana, M. L., Bottomline Magazine, March
2004, pgs. 14-18
“Debunking Club Technology Myths”, Kasavana, M. L., Club Management
Magazine, Vol. 83, No. 1, January 2004, pgs. 68-76
“V-Commerce: Vending Machine Technology”, Kasavana, M. L., FIU Hospitality
Review, Vol. 21, No. 1, Spring 2003 pgs. 1-9 [Refereed]
“Web-Hosted Menu Engineering”, Kasavana, M. L., Hospitality Financial
Management Review, Vol. 16, No. 3, Fall 2003, pgs. 4-6
“The Goal of Restaurant Websites”, Kasavana, M. L., Hospitality Upgrade Magazine, Fall 2003, pgs. 134-138
“Benchmarking Bytes”, Kasavana, M. L., Club Management Magazine, Vol. 82, No. 5, October 2003, pgs. 16, 18, 20
“Negotiating Club Technology Contracts”, Kasavana, M. L., Club Management
Magazine, Vol. 82, No. 4, August 2003, pgs. 23, 26, 28-31
“ Privatizing Club Websites – Part I”, Kasavana, M. L., The Boardroom Magazine,
Vol. 7, Issue 62, August 2003, pgs. 40-41
“eClubs: Websites That Work”, Kasavana, M. L., At Your Service Magazine, Vol. 11, No. 3, May/June 2003, pgs. 1-4
“Common Sense Benchmarking of Hospitality Technology”, Kasavana, M. L.,
Hospitality Upgrade Magazine, Summer 2003, pgs. 44-46
“Next Generation Club POS Systems”, Kasavana, M. L., Bottomline Magazine,
June/July 2003, pgs. 14-19
“V-Commerce: Labor Scheduling Software”, Kasavana, M. L., Automatic
Merchandiser Magazine, May 2003, p. 12
“Labor Scheduling Software for Clubs”, Kasavana, M. L., Club Management
Magazine, Vol. 82, No. 2, pgs. 62-69
“Staffing for Success”, Kasavana, M. L., Bottomline Magazine, April/May 2003,
pgs. 10-13
“e-Marketing: Restaurant Websites That Click”, Kasavana, M. L., Journal of Hospitality and Leisure Marketing, Vol. 9 (3/4), p.161-178 [Refereed]
“Intelligent Meeting Management Applications”, Knutson, B. J. and Kasavana, M. L., Journal of Convention & Exhibition Management, Vol. 4, No. 2, p. 3-16 [Refereed]
“NAMA Insight: Vending Scheduling Software”, Kasavana, M. L., Automatic Merchandiser Magazine, April 2003, p. 18
“Effective Labor Scheduling”, Kasavana, M.L., Hospitality Upgrade Magazine, Spring 2003, p. 26-30
“Interfacing Club Technology”, Kasavana, M. L., Club Management Magazine, Vol. 81, No. 6, Dec. 2002, p. 64-73
“The Point of POS Systems”, Kasavana, M. L., Michigan Tourism Business, Vol. 1, No. 8, p. 1-4
“The Five Cs of Hospitality Interfacing”, Kasavana, M. L., Hospitality Upgrade Magazine, Fall 2002, p. 28, 30, 32
“Handheld Devices in Hospitality Operations”, Kasavana, M. L., Michigan Tourism Business, Vol. 1, No. 7, p. 1-3
“Privatizing Club Websites”, Kasavana, M. L., At Your Service, July/August 2002, Vol. 10, No. 3, p. 5-7
“Vending Machine Technology in Club Operations”, Kasavana, M. L., Club Management Magazine, Vol. 81, No. 4, p. 74-84
“Menu Analysis: Benchmarking Menu Analysis Algorithms”, Kasavana, M. L., Hospitality Upgrade Magazine, Summer 2002, p. 126-128
“Returning to Server-Centric Hospitality System Applications”, Kasavana, M. L., FIU Hospitality Review, Vol. 19, No. 2, Fall 2001, p. 73-83 [Refereed]
“Online Auctions: A Dynamic Pricing Application for Buying and Selling”, Kasavana, M. L. and Singh, A. J., Journal of Hospitality and Leisure Marketing, Vol. 9 (3/4), p.127-140 [Refereed]
“Can Frequent Diner Software Work for Clubs?”, Kasavana, M. L., Club
Management Magazine, Vol. 81, No. 2, April 2002, p. 121-130
“V-Commerce: Understanding Vending Technology”, Kasavana, M.L., The
Bottomline, Vol. 17, Vol. 3, April/May 2002, p. 17-21
“Intranets and Customer Relations”, Kasavana, M. L., Automatic Merchandiser
Magazine, March 2002, p. 32-35
“Frequent Diner Software”, Kasavana, M. L., The Bottomline, Vol. 16, No. 8,
Dec 2001/Jan 2002, p. 8-12
“CMAA Technology Boot Camp”, Kasavana, M. L., Club Management Magazine, Vol. 80, No. 16, Dec. 2001, p. 38-39, 42-48
“Scripted Demos: Directing Vendor Product Presentations”, Kasavana, M. L., Hospitality Upgrade Magazine, Fall 2001, p. 36-38
“The Point of Club POS”. Kasavana, M. L., Club Management Magazine, Vol. 80, No. 14, October 2001, p. 93-101
“Handheld Devices”, Kasavana, M. L., Resort Management Magazine, Vol. 4, No.
2, Summer 2001, p. 90-95
“The Wireless Restaurant”, Kasavana, M. L., Hospitality Upgrade Magazine,
Summer 2001, p. 36-39
“In the Palm of Your Hand”, Kasavana, M. L., Club Management Magazine, Vol.
80, No. 10, June 2001, p. 47-58
“Building a Better Website”, Kasavana, M. L., Automatic Merchandiser Magazine,
March 2001, p. 66, 68, 70, 71, 73
“E-Learning: Web-based Training”, Kasavana, M. L., The Bottomline, Vol. 16, No.
3, April/May 2001, p. 6-8
“Re-Engineering Technology: Data Mining for Clubs”, Kasavana, M. L. and
Knutson, B. J., FIU Review, Vol. 18, No. 1, Spring, 2000, p. 19-28 [Refereed
Journal]
“Investing in Customer Equity: Using Technology to Build Your Frequent Diner
Program”, Kasavana, M. L. and Knutson, B. J., Journal of Hospitality and Leisure
Marketing, Vol. 7, No. 1, Fall, 2000, p. 63-74 [Refereed]
“Certifications by HFTP”, Kasavana, M. L. and Schmidgall, R. S., The Bottomline,
Vol. 15, No. 3, April/May 2000, p. 20-22
“Privatizing Club Websites”, Kasavana, M. L., Club Management Magazine,
May/June 2000, Vol. 79, No. 3, p. 96-98, 100, 104-107
“Menu Engineering: ISP+ITS=ASP”, Kasavana, M. L., Hospitality Upgrade
Magazine, Summer 2000, p. 36-38, 42
“Technology Forecast”, Kasavana, M. L., The Bottomline, Vol. 15, No. 4, June/July
2000, p. 48
“New Technology Options for Club Transactions”, Kasavana, M. L., The
Bottomline, Vol. 15, No. 4, June/July 2000, p. 8, 10, 12
“The Fifth Dimension”, Kasavana, M. L., Resort Management Magazine, Summer 2000, Vol. 3, No. 2, p. 61-62, 64, 68
“Technology: Are You the Master of your Domain?”, Kasavana, M. L., Lodging Magazine, July 2000, p. 79-80
“E-Procurement: Leveraging Resort Buying Power”, Kasavana, M. L., Resort Management Magazine, Fall 2000, Vol. 3, No. 3, p. 86-88, 90, 92, 94, 96
“Online Purchasing Programs for Clubs”, Kasavana, M. L., Club Management
Magazine, September/October 2000, Vol. 79, No. 5, p. 120-121, 124, 126, 128, 130,
132, 133
“ASPs for Foodservice”, Kasavana, M. L., Hospitality Upgrade Magazine, Fall
2000, p. 36, 38, 40
“Future Isn’t What It Used To Be”, Kasavana, M. L., NAMA In-Touch, Fall 2000,
Vol. 13, No. 5, p. 6
“Remote Technology”, Kasavana, M. L., Resort Management Magazine, Winter
2001, Vol. 3, No. 4, p. 61-62, 64, 66, 68
“Intranets for Clubs”, Kasavana, M. L., Bottomline Magazine, December/January
2001, Vol.15, No. 8, p. 6-8
“Wisdom on the Web”, Kasavana, M. L., Resort Management Magazine, Spring
2001, Vol. 4, No. 1, p. 80-81, 84, 86 – 87
“Remote Control: ASPs Offer Expertise and Convenience”, Kasavana, M. L., Club
Management Magazine, April 2001, Vol. 80, No. 2, p. 85, 88, 90, 92, 94, 96-99
“Smart Card: Meet Smart Meeting Planner”, St. Marie, K., Kasavana, M. L. and Knutson, B. J., Journal of Hospitality and Leisure Marketing, Vol. 7, No. 2, Fall, 2000, p. 77-85 [Refereed]
“Investing in Customer Equity: Using Technology to Build Frequent Diner
Programs”, Kasavana, M. L. and Knutson, B. J., Journal of Hospitality & Leisure
Marketing, Vol. 7(1), 2000 [Refereed]
“Quality Assurance in Hospitality Website Design”, Kasavana, M. L., Journal
of Quality Assurance in Hospitality and Tourism, Vol. 1 (1), p.83 –104 [Refereed]
“The Gaming Industry and the Millennium Bug”, Kasavana, M. L. and Brewer, K. P., Gaming Research & Review Journal, Vol. 4, No. 2, 61-70 [Refereed]
“Re-engineering Club Technology”, Kasavana, M. L., Club Management Magazine, March/April 1999, Vol. 78, No. 2, p. 60-62, 66-73
“eClubs: Web Sites That Work”, Kasavana, M. L., Club Management Magazine, Vol. 78, No. 5, 80-92, 113
“Forecast 2000: Restaurants of the Future”, Kasavana, M. L., Foodservice Technology Magazine, Vol. 1, No. 1, 7-9
“Clubs on the Web”, Kasavana, M. L., The Bottomline, Vol. 4, No. 8, January 2000, p. 6-10
“Stacking the Deck”, Kasavana, M. L., Club Management Magazine, January/ February 2000, Vol. 79, No. 1, p. 83, 86, 88, 90, 92, 94
“Menu Engineering: Expand Your Foodservice Operation”, Kasavana, M. L.,
NAMA In-Touch, Spring 2000, Vol. 13, No. 2, p. 14
“The Future of Technology”, Kasavana, M. L., Lodging Magazine, April 2000,
p. 99-100
“The Evolution of Clicks and Mortar”, Kasavana, M. L., Hospitality Upgrade Magazine, Spring 2000, p. 24, 26, 136
“New Technology Solutions”, Kasavana, M. L., Resort Management Magazine,
Spring 2000, Vol. 3, No. 1, p. 52-54, 69
“e-Restaurants: Web Sites That Work”, Kasavana, M. L., Hotel and Restaurant Management Magazine, Fall 1999, 132-136
“A Primer on Siftware: Warehousing, Marting, and Mining Hospitality Data for More Effective Marketing Decisions”, Kasavana, M. L. and Knutson, B. J., Journal of Hospitality & Leisure Marketing, Vol. 6(1), 1999, 83-96 [Refereed]
“Web-Based Training”, Kasavana, M. L., Lodging Magazine, Feb.1999, 59-60
“Frequent Diner Programming”, Kasavana, M. L., Computers, Foodservice and
You, Vol. 10, No. 3, March 1999, 1, 3, 4, 12
“Dialing a Better Bottomline”, Kasavana, M. L., Resort Management and
Operations, Spring 1999, vol. 2, No. 1, 85-93
“Generating an Online Bottomline”, Kasavana, M. L. and Cho, W., FIU Review, Vol. 16, No. 2, Fall, 1998, 63-75 [Refereed]
“Untangling Web Search Engines”, Kasavana, M. L. and Borchgrevink, C. P.,
Journal of Hospitality and Tourism Education, Vol. 10, No. 4, 1999, 45-51 [Refereed]
“Windows-based Menu Engineering”, Kasavana, M. L., Bottomline Magazine,
April/May 1998, Vol. 13, No. 3, 18-20
"The Electronic Wallet”, Kasavana, M. L., Computers, Foodservice and You, Vol. 9, No. 4, April 1998, 3-4
“Clubs and the Millennium Bug”, Kasavana, M. L., Club Management Magazine, May/June 1998, Vol. 77, No. 3, 89-99
“Restaurants and the Y2K Dilemma – Part II”, Kasavana, M. L., Computers,
Foodservice and You, Vol. 9, No. 6, June 1998, 4-5
“Restaurants and the Y2K Dilemma – Part I”, Kasavana, M. L., Computers,
Foodservice and You, Vol. 9, No. 5, May 1998, 1-3
"Information Power: Computerized Reservations Technology”, Kasavana, M.
L., Resort Management and Operations, Vol. 1, No. 1, April 1998, 74-87
“A Competitive Edge: Securing Electronic Transactions”, Kasavana, M. L.,
Lodging Magazine, September 1998, 89-90
“Mining Restaurant Data – Part II”, Kasavana, M. L., Computers, Foodservice
and You, September 1998, Vol. 9, No. 9, 5-6
“Mining Restaurant Data – Part I”, Kasavana, M. L., Computers, Foodservice
and You, August 1998, Vol. 9, No. 8, 1,3,8
"Siftware: Mining Hospitality Data”, Kasavana, M. L., Resort Management and
Operations, Vol. 1, No. 2, July 1998, 76-80, 83-88
"Glueware: Building and Maintaining a Resort Web Site”, Kasavana, M. L.,
Resort Management and Operations, Vol. 1, No. 3, September 1998, 64-71
“Defining the Certified Hospitality Technology Professional”, Kasavana, M.
L., Computers, Foodservice and You, November 1998, Vol. 9, No. 11, 5-6
“Windows-based Menu Engineering”, Kasavana, M. L., Bottomline Magazine, April/May 1998, Vol. 13, No. 3, 18-20
“Restaurants and the Y2K Dilemma – Part II”, Kasavana, M. L., Computers, Foodservice and You, Vol. 9, No. 6, June 1998, 4-5
"The Electronic Wallet”, Kasavana, M. L., Computers, Foodservice and You,
Vol. 9, No. 4, April 1998, 3-4
“Restaurants and the Y2K Dilemma – Part I”, Kasavana, M. L., Computers, Foodservice and You, Vol. 9, No. 5, May 1998, 1-3
"Information Power: Computerized Reservations Technology”, Kasavana, M. L., Resort Management and Operations, Vol. 1, No. 1, April 1998, 74-87
“Clubs and the Millennium Bug”, Kasavana, M. L., Club Management Magazine, May/June 1998, Vol. 77, No. 3, 89-99
"Siftware: Mining Hospitality Data”, Kasavana, M. L., Resort
Management and Operations, Vol. 1, No. 2, July 1998, 76-80, 83-88
“Netlurking: The Future of Hospitality Internet Marketing”, Kasavana, M. L., Knutson, B. J., Polonowski, S. J., Journal of Hospitality and Leisure Marketing, Vol. 5, No. 1, 1998 [Refereed]
“Mining Restaurant Data – Part II”, Kasavana, M. L., Computers, Foodservice and You, September 1998, Vol. 9, No. 9, 5-6
“Mining Restaurant Data – Part I”, Kasavana, M. L., Computers, Foodservice and You, August 1998, Vol. 9, No. 8, 1,3,8
“A Competitive Edge: Securing Electronic Transactions”, Kasavana, M. L., Lodging Magazine, September 1998, 89-90
"Glueware: Building and Maintaining a Resort Web Site”, Kasavana, M. L., Resort Management and Operations, Vol. 1, No. 3, September 1998, 64-71
“Defining the Certified Hospitality Technology Professional”, Kasavana, M. L., Computers, Foodservice and You, November 1998, Vol. 9, No. 11, 5-6
"Taking a Byte Out of the Internet: The Best of Cyber Foodservice", Kasavana, M. L., and Borchgrevink, C. P., Journal of Hospitality & Tourism Education, Vol. 9, No.1, Spring 1997, 56-61 [Refereed]
"Computer Myths Revisited", Kasavana, M. L., Computers, Foodservice and You, Vol. 8, No. 7, November 1997, 15-16
"Clubs on the Web: Internet Business", Kasavana, M. L., Club Management Magazine, September/October 1997, Vol. 76, No. 5, 84-95
"Internet --Jump Start", Kasavana, M. L., ACD Technologies, East Lansing, Web Site; (); Fall 1997
"Restaurant Web Site Design Principles Part II", Kasavana, M. L., Computers, Foodservice and You, Vol. 8, No. 6, September/October 1997, 3, 12
"Restaurant Web Site Design Principles Part I", Kasavana, M. L., Computers, Foodservice and You, Vol. 8, No. 4, July/August 1997, 10-11
"Restaurants and the Web: Web Site Features", Kasavana, M. L., Computers, Foodservice and You, Vol. 8, No. 3, May/June 1997, 5-8
"Ten Computer Nevers", Kasavana, M. L., Computers, Foodservice and You, Vol. 8, No.2, March/April 1997, 5
"Club Computer System Contracts", Kasavana, M. L., Club Management Magazine, January/February 1997, 65, 66, 68, 70, 72, 73
"The Productivity Puzzle", Kasavana, M. L., Club Management Magazine, January/February 1997, 75, 76, 78, 80, 82, 84, 86
"Beverage Control Systems", Mess Gael du Penhoat, Hartek, Switzerland;
Posted Online: October 1996
“Menu Engineering: Bottomline Software", Kasavana, M. L., The Bottomline, April/May 1996, Vol. 11 No. 3, 26-29
"Internet and the Club Industry--Part II", Kasavana, M. L., Club Management Magazine, May/June 1996, Vol. 75 No. 3, 35-41
"Internet and the Club Industry: Part I", Kasavana, M. L., Club Management Magazine, Vol. 75, No. 2, March/April 1996, 56-66
"Automated Beverage Control Systems", Kasavana, M. L., Computers, Foodservice and You, Sept/Oct 1996, Vol. 7 No. 4, 8-10
“Slot Machines: Methodologies and Myths", Kasavana, M. L., FIU Review, Fall 1996 Vol. 14 No. 2, 37-44 [Refereed]
"Computer Myths in Hospitality Education", Kasavana, M. L., Hospitality &
Tourism Educator, Vol. 8 No.1, June 1996, 41-43 [Refereed]
"Electronic and Voice Mail", Kasavana, M. L., Computers, Foodservice and You, Vol. 7, No. 7, Nov/Dec 1996, 5-6
"Hospitality Computer Systems: Back to the Future", Kasavana, M. L., At Your Service, Premier Club Services, Sept/Oct 1996, Vol. 4 No. 5, 3-5
"Hotel Computer Systems", Kasavana, M. L., International Journal of Contemporary Hospitality Management Internet Conference, Project Touchstone (); Posted Online: April 1996
"System Troubleshooting", Kasavana, M. L., Computers, Foodservice and You, Vol. 7, No. 5, July/August 1996, 3-5
"The Productivity Paradox of Hotel-Industry Technology", David, J. S., Grabski, S. and Kasavana, M. L., Cornell Hotel and Restaurant Administration Quarterly, Vol. 37, No. 2, 64-70 [Refereed]
"PCRs: The Next Generation", Kasavana, M. L., Computers, Foodservice and You, Vol. 7, No. 3, March/April 1996, 1, 3-5
"Internet Browsing", Borchgrevink, C. and Kasavana, M. L., Hospitality & Tourism Educator, Fall 1995, Vol. 7, No. 4, 31-36 [Refereed]
"Computer-Based Guest Checks", Kasavana, M. L., Computers, Foodservice and You, May/June 1995, Vol. 6, No. 3, 6-8
"The Tenure Olympics", Kasavana, M. L., Hospitality & Tourism Educator, Spring, 1995, Vol. 7, No. 2, 67-68 [Refereed]
"Streamlining System Output", Kasavana, M. L., Computers, Foodservice and You, July/Aug 1995, Vol. 6, No. 4, 9-10
"Menu Engineering Software", Kasavana, M. L., Computers, Foodservice and You, Sept/Oct 1995, Vol. 6, No. 5, 9-11
"Restaurant Accounting Software", Kasavana, M. L., Computers, Foodservice and You, Nov/Dec 1995, Vol. 6, No. 6, p. 9-10
"PC-Based Registers", Kasavana, M. L., Cornell Hotel and Restaurant Administration Quarterly, April 1995, Vol. 36, No. 2; 50-55 [Refereed]
"Slot Machine Technology", Kasavana, M. L., New England Journal of Travel and Tourism, Vol. V, No. 1, Fall 1994, 7-10 [Refereed]
"Telecommunications: Dialing a Better Bottom Line", Kasavana, M. L. and Phillips, M. P., Cornell HRA Quarterly, Vol. 3, No. 4, August 1994, 23-31 [Refereed]
"Computers and Multiunit Food-Service Operations", Kasavana, M. L., Cornell HRA Quarterly, Vol. 35, No. 3, June 1994, 72-80 [Refereed]
"Hospitality Information Systems: Intuitive, Object Oriented and Wireless Technology", FIU Hospitality Review, Vol. 12, No. 1, Spring 1994, 37-50. [Refereed]
"Advances in Hospitality Education: Courseware, Audiographics and Cyberspace", Kasavana, M. L., FIU Hospitality Review, Vol. 11, No. 2, Fall 1993, 87- 93. [Refereed]
"Making Computers People Literate", Kasavana, M. L. and David, J. S., Cornell HRA Quarterly, Vol. 34, No. 2, April 1993, 69-76 [Refereed]
"Creating a Technological Circle of Service", J. Palmer, M. Kasavana, and R. McPherson, Cornell HRA Quarterly, Vol. 34, No. 1, February 1993, 81-87 [Refereed]
"Creating a Multi-Processor Environment Through Systems Integration", Kasavana, M. L. and David, J. S., Cornell HRA Quarterly, Vol. 33, No. 4, August 1992, 57-62 [Refereed]
"Scripted Computer Demonstrations", Kasavana, M. L. and David, J. S., Cornell HRA Quarterly, Vol. 33, No. 3, June 1992, 75-83 [Refereed]
"Extending the Boundaries of Hospitality Education", Kasavana, M. L., FIU Hospitality Review, Spring 1992, 65-73 [Refereed]
4. Presentations [non-exhaustive; Recent 10 years only]
Snaxpo 2012
NAMA CTW Expo
The Future of Vending Technology
Successful Cashless Vending
Remote Machine Monitoring
Vending Data Interchange (VDI) Task Force
Coca-Cola Strategic Planning (V-Commerce)
VendTec Training Sessions (NAMA)
Federal Reserve Banks of Boston and Cleveland
Hospitality Business Applications – NYU Graduate School
Factors Impacting V-Commerce Trends
BMI Five – High-Level CMAA Certification Program
Websites the Work – NAMA National Expo
Cashless and Wireless Transaction Technology – NAMA Expos
Emerging Techno-Trends MAI Hospitality Tech Users’ Group
Internet Opportunities for Hotels NRA International Show
Hospitality Technology Benchmark Hospitality
Computers in Hospitality Industry Management-HFTP
Critiquing a Web Site HITEC Conference, HFTP
Managing Technology MPI CMM Program, MSU
Millennium Impact MPI CMM Program, MSU
Information Age in Hospitality Lodging Conference
EDS, IRS, and CRS Reservation System Technology
Bringing Technology Together Lodging Conference
Hardware, Software & Jazz; CMAA World Conference
Intermediate Club Computers; CMAA World Conference
Advanced Club Systems; CMAA World Conference
Menu Engineering Network Apps; FS/TEC Conference
BMI III –Technology in Club Management- CMAA
Computer Lab: Win/Net Apps CMAA BMI III
Role of Technology [CHTP]; IAHA Conference
Technology Updates I/II; IAHA Conference
Hospitality ; IAHA Conference
Future Technologies/Clubs CMAA Chapters
POS Upgrading Case Study, CMAA World Conference
Technology and Clubs Golf Associations
Internet for Clubs, IAHA Annual Convention
Making Technology Work CMAA Leadership Conference
Internet for Hospitality Tech Conference HFTP
PCRs/Open Networks, Mid-Michigan Restaurateurs
Hotel Technology: California Lodging Industry
Hardware, Software and All That Jazz, MRA
Ask the Experts Panelist, HFTP
Internet/Hospitality Industry, HFTP
5. Creative Works [Non-Exhaustive]
a. Textbook Augmentation Projects (Hospitality Texts)
Front Office Simulation 3.0, EI Software
Bar and Beverage Management, EI Software
Managerial Accounting 2.0, EI Software
Managing Computers, EI Software
Managerial Accounting, EI Software
Food and Beverage Operations, EI Software
Restaurant Accounting, EI Software
Front Office Operations, EI Software
Hotel Accounting, EI Software
b. Laboratory Software (Hospitality Education/Commercial)
Menu Engineering ASP Edition,
Menu Engineering – Win NT/WIN, Hospitality Software
Yield Management, EI Software
Menu Management, EI Software
PC Applications, EI Software
6. Honors/Appointments [Non-Exhaustive]
2012 Most Downloaded Paper Award, J. of Hospitality and Tourism Technology
2011 NAMA Industry Person of the Year Award – April 2011
CCHA Executive Committee, Member – 2009-2011
2009 All-American Football Foundation's Outstanding FAR Award
MSU Alumni Association – 2009 Honorary Alumnus Award Recipient
NCE5, NAMA Certified Executive, 2004-present
CHTP, Certified Hospitality Technology Professional, 1989
Member, AH&LA E-Business Committee, 2001-present
Web Site Contributor, Club Management Magazine, 2000-present
Web Site Contributor, Resorts Online, 2000, 2001
Writer of the Year Award, Hospitality Upgrade Magazine, 2000-2007
NCAA Championship Cabinet, 2000-2002
Outstanding Faculty Athletics Representative Award (CFA) -- 2000
NAMA Endowed Professorship, 1999
Editorial Board, International Journal of Hospitality Information Systems
Editorial Board, Journal of Quality Assurance in Tourism and Hospitality
Editorial Board, FIU Hospitality Review
Editorial Board, Journal of Hospitality & Tourism Education
Editorial Board, Foodservice Technology Update
Editorial Board, Journal of Hospitality & Tourism Research
Reviewer, International Journal of Hospitality Management
Reviewer, International Journal of Hospitality and Tourism Technology
Reviewer, Cornell Hotel and Restaurant Quarterly
MSU Academic Spartan of the Year Award, 1998
FS/TEC Distinguished Achievement Award, 1997
HFTP Technology Hall of Fame Inductee, 1997
International HITEC Conference Advisory Board, 1997-present
FS/Tech International Technology Conference, 1996 - present
Past-President, University Club of MSU, (President: ‘94-97)
MSU Distinguished Faculty Award Recipient, 1995
Chair, Central Collegiate Hockey Assn (CCHA), 1994-1998
Paper Chair/Co-Chair, HITA Conference, 1995,1996,1998,1999, 2000
Chair, MSU Athletic Council, 1988-present
Founding Member HITA/Board of Directors, 1993-present
Certification Chair, HFTP CHTP, 1994-1999
Board of Directors, GLAHA [Lansing], 1993-1998
NCAA Council, (1990-1993)
MSU/COB Withrow Teacher/Scholar Award - 1992
Chair, Big Ten Conference, Joint Group 1991-92
Member, Marriott Business Travel Board, 1987-present
MSU Faculty Athletics Representative, 1988-present
MSU Teacher-Scholar Award, 1978
References*
President Lou Anna Simon, Michigan State University, 450 Administration
Building, E. Lansing, MI 48824
Dr. Stefanie Lenway, Eli Broad College of Business, Michigan State University, 520 N Business Complex, East Lansing, MI 48824
Dr. Ron Cichy, Director, the School of Hospitality Business, Michigan State University, 231 Eppley Center, E. Lansing, MI 48824
Mr. Mark Hollis, Athletic Director, Michigan State University, 220 Jenison Field House, E. Lansing, MI 48824
Dr. Clarence Underwood, Jr., Athletic Director Emeritus, Michigan State University, 220 Jenison Field House, E. Lansing, MI 48824
Mr. Dan Mathews, Senior Vice President and COO, National Automatic Merchandising Association, 20 N. Wacker Drive, Suite 3500, Chicago, IL 60606
*additional references upon request
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