A NEW IMPORT MUST BE SENT FOR EVERY ATTEMPT. …

[Pages:3]Full Client Name CSR Instructions for Cos Concerns

A NEW IMPORT MUST BE SENT FOR EVERY ATTEMPT. NEVER OVERRIDE THE ELIGIBILITY AND ALLOW A CANDIDATE TO SCHEDULE. NEVER REFER A CANDIDATE TO THE BOARD. *For all inquiries that the CCI does not fully answer, please email, or have CD email, cosmetology@ or barber@.

Illinois State Board ofCosmetology Cos/Barber questions: ? When candidates call in with questions concerning the administration or content of the theory or practical examination, please direct the candidate to contact the Cosmetology team via email at cosmetology@ or barber@ . Please do not attempt to answer any questions regarding the content or administration of the exams. These email address come directly to the Cosmetology team and we can assist the candidate with their questions or concerns. ? There is never a time that you would advise a candidate to contact the state board office in their state regardless of the situation. It is the responsibility of the cosmetology team to handle situations rather than sending the candidate to the board office. Always refer them to either cosmetology@ or barber@ with their concerns, and the Cosmetology team will make the decision if the issue is something that should go to the state office. ? The Candidate Information Bulletin (CIB) states that there is no review of the practical examinations. However, let the candidate know they may send any questions or concerns to the Cosmetology Department via email to cosmetology@ or barber@. After receiving the email, we will send a notice of receipt of the email and an investigation will be opened to research the concerns. The investigation can take up to 10 business days to complete. A member of the Cosmetology will contact the candidate with results. If a candidate calls in to inquire about the investigation, please advise to reach out via email to cosmetology@ or barber@ .

Acronym File Type ID Type Address

Telephone

No Available sessions: Please send an email to COS Practical Request at cos.request@ if a candidate chooses a date or exam type that does not show as available in ATLAS. The cosmetology team can adjust seats and create sessions. All practical exams are available for all practical sites listed in ATLAS. If you don't see a session at the requested site, the cosmetology team can create one. Please do not advise a candidate that they will need to travel to a site. We will find a way to accommodate the request as close to the requested date as possible. Contact information for Cosmetology Team: 1-800-367-1565 ? Lynn Thomas- Cosmetology Client Service Manager- 7245 ? Tammy Vasquez- Cosmetology Lead Exam Coordinator- 7409 ? Daphnye Shaffer- Cosmetology Lead Exam Coordinator- 7410 Please use these contacts for situations when there is an immediate need for a supervisor to assist. Note: The cosmetology team is here to support you in taking care of the candidates. It is our goal to insure we provide excellent customer service. We assure you that if you send a candidate to the email addresses listed above or you reach out to one of the extensions, we will be there to assist both you and the candidates. Thank you for your support Lynn Thomas PSI Cosmetology Client Service Manager

ILCOS CTS Import SSN IL Dept of Financial & Professional Regulation 320 W. Washington, 3rd Floor, Springfield, IL 62786 1-800-560-6420

Fax Web address PSI Candidate Service # Contact Information for CTS (Continental Testing Services, Inc.

1-217-524-0142 NA 855-834-8744 P.O. Box 100, LaGrange, Illinois 60525 Toll Free Number: (800) 359 1313 Fax: (708) 354 9922

Exam Titles- [Language]/Testing Time

# of items Pretest Items Exam Type Notes

?IL Barber Examination - English/Spanish NIC Barber Theory Examination Series 56/90 minutes ?IL Barber Instructor Examination- English/Spanish/90 minutes ?IL Cosmetology Examination - English/Spanish/Chinese/120 minutes ?IL Cosmetology Instructor Examination - English/90 minutes ?IL Esthetician Examination - English/90 minutes ?IL Esthetician Instructor Examination - English/90 minutes

Not available - CD needs to contact CTS (Continental Testing Services, Inc.) The Sample Test provides a few questions to help the candidate confirm how to mark answers to questions on the test. Sample Items are not scored and do not count toward the final result.

IL Cosmetology IL Cosmetology Examination ? Chinese ONLY ****Schedule thru S/A. The p/p team will mail the exam to the test site. The exam and answer sheet is sent back to CTS (in a pre-addressed envelope that the security team will provide to the site). Results are not exported to the client. All other IL COS p/p exams are prepared via the standard process.

Splitting Portions Application Processing Processing Time Application Processor SSN Changes/Corrections

Name/Address Changes

Eligibility Criteria

N/A N/A N/A IL. ApplicationProcessor@ Changes to SSN's must be processed solely through Continental Testing Service (CTS).

ALL Name or address changes must be submitted to CTS in writing at least 10 days before the testing appointment. You must apply to Continental Testing Services with an application, payment and an official barber school transcript. You must submit the original barber school transcript to our office by mail. We cannot accept copies. The transcript must verify graduation with at least 1500 hours from an approved barber school and have an original signature of a school official and an affixed school seal. If you have transfer hours from another school, your transfer hours must be indicated on the transcript from the school in which you graduated.

Eligibility Period

Payment Payable to Fee Payment Type Reschedule Rules

ADA/Exam Accommodation Approval

Please note per the Illinois Barber Act, (225 ILCS 410/2-7, If an applicant does not take and pass the examination after 3 attempts, the applicant is required to take a 250 hour refresher course prior to being scheduled for another examination.

N/A Bill Client N/A You may cancel and reschedule an examination appointment without forfeiting your fee if your cancellation notice is received two days prior to the scheduled examination date.

An application for special accommodations with appropriate documentation is required before any special arrangements can be completed. If approved, the candidate will receive an email from PSI with instructions to schedule a test date in a test center that has appropriate facilities. Candidates who are approved for special accommodations must schedule using the PSI Call Center. Testing appointments with special accommodations must be made at least two weeks prior to the desired test date.

Out of State Testing

PSI Test Centers Outside Illinois: St. Louis, Mo Evansville, IN

Paper/Pencil Bring to test center

Open Book Exam Calculator Allowed Reference Materials Given at Site Passing Score Cut score Veteran's Preference Points Score reports

Dup Score Report Fee Fingerprint Info Licensing instructions Retest fee Retest procedure

Exam review Practice Exams Offered Support modes Support email Email Response Time Scheduling modes Information Links Created Date Modified Date

Yes ONE OF THESE FORMS OF ID: ? A valid US Driver's License or State ID issued by one of the 50 state or US Territories. ? Illinois temporary Driver's License or State ID (must be accompanied by the old/expired Illinois Driver's License or State ID). ? A valid US Passport or Military Active Duty ID. ? Consular identification.

Expiration dates for driver's licenses and ID cards have been extended to Jan. 1, 2022, Illinois Secretary of State Jesse White announced Monday. The new Jan. 1, 2022 extension also includes expiration dates that will occur between July and December of this year.

No No None Not available - CD needs to contact CTS (Continental Testing Services, Inc.) N/A N/A Candidates will receive an unofficial score report before they leave the PSI Test Center. All candidates will receive their official score reports from CTS one to two weeks after their test date. Candidates who pass will receive an application to apply for licensure with their CTS score report. Candidates who fail will receive a diagnostic report in their CTS score report indicating content areas in which they need to improve their scores. Your score will be sent electronically to the state.

Free by mail (5 to 7 business days), $40 expedited fee (2 - 3 business days) A digital photograph and a digital fingerprint will be taken during check-in. Candidates who pass will receive an application to apply for licensure with their CTS score report.

Bill Client Candidates who fail this examination must reapply after complying with the requirements for retesting based on the number of their prior attempts. Not an option No N/A examschedule@ Up to 48 hrs Phone, PSI website Continental Testing Services, Inc.

3/26/2019 10/15/2021 rp

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