Copper Moon, Pulte Homes, Tucson, Arizona - Energy
n 1986, Pulte Homes in Tucson was plagued by customer complaints and even law suits for con-struction and material defects in their homes. Today, customer satisfaction is above 90% and the Pulte division is the 2001 Energy Value in Housing Award (EVHA) Builder of the Year. What happened? “We finally got the message from our buyers—value is ... ................
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