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[Pages:15]The Ultimate Business Playbook

The Ultimate Business Playbook

The Ultimate Business Playbook Published by MGM Ventures, Ltd P.O. Box 3249 McKinney, Texas 75070 Copyright 2008 by MGM Ventures, Ltd No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the Publisher.

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For general information regarding this book contact mgmventures@

ISBN 978-0-9817775-0-4

The Ultimate Business Playbook

About the Authors

Mike Grayson is an entrepreneur and engineer with an IT and business background. After serving in the U.S. Army, he was directly responsible for the production of satellite communication equipment for Microdyne Corporation. After leaving Microdyne, he was responsible for producing mobile Computerized Axial Tomography (CAT) scanners. Mike then went on to develop systems for Air Force One and various signal intelligence gathering systems for the Department of Defense and various agencies ? all computerized using the latest technology.

Mike founded FTI Global and has developed well over 1,000 different systems for a wide range of businesses. This book is the culmination of over 20 years of experience and study on workflow analysis. His methods have been used by the Dept. of Homeland Security, Financial Institutions and Fortune 500 companies. Working briefly with NFL teams inspired him to use the football analogy in implementing The Ultimate Business Playbook methods written about in this book.

He is a Certified Senior Manufacturing Engineer (SME) and CPIM and has won a Networld+Interop Product Award (Best of Show) for a security program he designed called ProtocopTM, the parent of the Computer Misuse and Detection System (CMDS) which influenced later security systems.

Pamela K. Booth is an entrepreneur and educator. She holds a degree in the health professions and has been involved in teaching for over 25 years, ten of those include writing.

Pam joined FTI Global as the Vice President of Business Development, became involved in the "Game Tape" process and wrote the chapter on Game Tapes for The Ultimate Business Playbook. She is also the editor.

Pam and her husband Mike have four children and one granddaughter.

Carole McCormick has worked in the mortgage lending industry for over 20 years, serving in many different capacities in sales, marketing and operations. Most recently she was the COO of a national lender in which she became intimately familiar with FTIs workflow process.

Before beginning her mortgage career, she worked for several years in the newspaper advertising business as well as serving as a consultant to businesses trying to find ways for their IT departments and their business departments to talk to each other.

Most importantly, she and her husband Jerry are the proud parents of three adults and 3.5 grandchildren - all of whom provide much joy!

The Ultimate Business Playbook

Dedication

This book is dedicated to my children Candace, Jon, Katie and Rachel.

Author's Acknowledgements

I am very happy to have finally finished this book and I could not have done it without the support of my family.

I would also like to thank my editor, who has been instrumental in bringing this book to completion, spending long hours marking up the manuscript and helping to bring clarity and cohesiveness.

I also want to thank Carole McCormick for her "case study" approach in writing the Coach's Corner comments. I think they will help provide invaluable real-world insight to everyone working through the process using the playbook methodology.

Thanks also to all of the people who I have worked with over the past 20 years. It has sometimes been a struggle to find out what works and what doesn't when it comes to business improvement. Testing different methods to improve team performance and systems is always a challenge, but also proves to be well worth the effort.

Mike Grayson

The Ultimate Business Playbook

Table of Contents

CHAPTER 1 - THE OBJECTIVE OF THE TEAM IS TO WIN ........................................................................................... 1

WHAT PREVENTS BUSINESSES FROM WINNING? ..................................................................................................................1 HOW TO PREPARE A WINNING TEAM.................................................................................................................................3 FOCUSING ON THE IMPORTANT .........................................................................................................................................4 TEAMWORK FOR A COMMON GOAL...................................................................................................................................5 COACH'S CORNER ..........................................................................................................................................................7 CHAPTER 2 ? DEVELOPING COACHES THAT WIN GAMES........................................................................................ 9

WHAT MAKES A WINNING COACH? ..................................................................................................................................9 THE COACH IS THE KEY TO WINNING................................................................................................................................11 A WINNING COACH MEASURES PERFORMANCE.................................................................................................................12 TOP 10 BUSINESS METRICS............................................................................................................................................14 A WINNING COACH ACCEPTS RESPONSIBILITY....................................................................................................................16 COACH'S CORNER ........................................................................................................................................................17 CHAPTER 3 ? DEVELOPING PLAYERS THAT WIN GAMES ....................................................................................... 18

TRAINING ...................................................................................................................................................................18 DISCIPLINE ..................................................................................................................................................................19 A FIRM BELIEF ? GETTING THE RIGHT PEOPLE ON THE BUS ....................................................................................................19 HOW TO IDENTIFY WEAK PLAYERS...................................................................................................................................21 WHAT HAPPENS TO A TEAM IF EVEN ONE PLAYER DOESN'T CARE?........................................................................................21 THE VALUE OF EXPERIENCED PLAYERS ..............................................................................................................................23 GOOD PLAYERS HELP OTHER TEAMMATES IN A SLUMP ........................................................................................................23 COACH'S CORNER ........................................................................................................................................................24 CHAPTER 4 ? DEVELOPING PLAYS THAT WIN GAMES........................................................................................... 25

HOW IS A PLAY DEFINED?..............................................................................................................................................25 A LITTLE ABOUT THE PROCESS.........................................................................................................................................27 FUMBLES ....................................................................................................................................................................28 THE DANGER OF GETTING LOST IN THE WEEDS ..................................................................................................................29 THE RIGHT PLAYER FOR THE RIGHT POSITION.....................................................................................................................29 FIXING BAD PLAYS - IS THE PROBLEM THE PLAY OR THE PLAYER?...........................................................................................31 COACH'S CORNER ........................................................................................................................................................32 CHAPTER 5 ? CREATING THE WINNING PLAYBOOK .............................................................................................. 33 STEP 1 ? ASSEMBLE THE TEAM .......................................................................................................................................34 STEP 2 - PRESENT AN OVERVIEW AND HAND OUT WORKSHEETS ...........................................................................................34 STEP 3 ? DEFINE THE TOUCHDOWN AND THE BALL .............................................................................................................36 STEP 4 ? DEFINE THE PLAYS ...........................................................................................................................................37

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